I really hate leaving terrible reviews, and whenever possible, I try to focus on the positives…read more However, there are times when the experience is just really bad, you feel like you've been taken advantage of and you want others be aware. The Links Bos Landen Hotel & Spa was such an experience. Surprising, I know, since it's in the Trademark by Wyndam Collection.
First, I'll give some positives. The people in Iowa are SUPER nice. Pella is a wonderful town. The Sprint Car Hall of Fame in Knoxville is really well-done if you're into Sprint Car racing (sprintcarhof.com). Main Street Markt in Pella has great food and everything you need for an impromptu picnic (mainstreetmarkt.com). The Links Bos Landen is conveniently located to Pella and Knoxville.
My husband and I recently stayed at the Links Bos Landen Hotel & Spa in Pella for the Knoxville Nationals Sprint Car Championship, and I am sorry to say, it was incredibly disappointing, especially given the hotel's claim of offering "Thoughtful Amenities & Service." This place fell far short of those expectations.
To start, the smell of chlorine from the indoor pool permeated the hotel...from the lobby to our room, the burning smell of chlorine made my eyes red and burning the entire stay. Our room had no closet or even hooks to hang clothing, which is a basic hotel staple. When I brought this up to the front desk clerk immediately after check-in, the staff member--who admitted she was new--was unsure how to help. I asked if we could borrow a luggage cart to hang our clothes on, but she said there were only two and they couldn't be spared.
The room itself was in poor condition and my assumption is the room was hastily prepared in anticipation of a sold-out, Knoxville National Championship week. The pleather couch was sticky, to which I was told it was likely due to the cleaner they use...of course that didn't make me feel any better and we simply choose not to sit on it. The window cranks were broken, making it impossible to open the windows for fresh air (to flush out the chlorine smell) or in case of an emergency. The bathroom fan was inoperable, with the knob missing altogether. The laminate wood flooring felt cold and gritty underfoot, and the wood trim around the refrigerator was missing. Speaking of the refrigerator, it only kept food moderately cold even though I cranked it up, leaving us concerned about the safety of storing food inside. There was no rhyme-or-reason why we had two ironing board holders randomly placed on different walls. Several cracks in the walls that were unprofessionally patched. And finally, the Wi-Fi was painfully slow, prompting us to default to our personal hotspots.
On top of all that, I was informed that the hotel had been purchased last January, and there was actually no "spa" on the premises, despite the misleading name and advertising. If the hotel is undergoing a transition, it should not be billed as a Resort & Spa until it truly meets those standards. Motel and small, highly chlorinated Jacuzzi would better describe BOS Landing.
As for the hotel's amenities, the "bar" is nothing more than an afterthought: some stools at a counter along with a tiny two-seat high-top table in the middle of the first-floor room corridor. The laundry room was dirty and poorly maintained, with an older washing machine and dryer, an over-flowing trash can, and no supplies available. Trash bags were stacked in a visible location off the first-floor hallway, adding to the overall sense of poor maintenance.
Finally, several times during our visit, the "24 Hour Front Desk" was unattended, with a sign stating, "I am assisting another guest, will return shortly." One evening, my husband waited for quite some time, and finally left as no one ever returned.
Overall, this hotel is a far cry from what it advertises, especially at the $300+ per night we paid (inflated due to demand the week we were there, normally it's in the $70-80 range). Had we been able to find another room in the area we would have relocated, but hence, the Knoxville Nationals are incredibly popular and rooms in the greater Knoxville/Pella regional were booked. If you're considering a stay here, I would strongly advise looking elsewhere until significant improvements are made.