I'm very disappointed with the professionalism we experienced during our recent visit. I accompanied my minor brother and his guardian to his physical therapy appointment. While seated in a chair in the treatment area, a therapist named JR approached me abruptly and rudely told me to get up, pulling the chair from behind me instead of simply asking politely.
When my brother's guardian calmly explained that it was a matter of respect and that he could have communicated more appropriately, JR doubled down and did not apologize. He instead told us we could sit in the front. The interaction felt dismissive and unnecessary.
What made the situation even more confusing was that another patient in the same area had her husband present without issue. Our assigned therapist, Jose, also had no problem with us being there. The inconsistency in how policies were enforced was concerning.
We informed the front desk, but rather than acknowledging the issue, it was implied that it was up to the therapist's discretion. There was no accountability, which made the experience uncomfortable. Afterward, JR continued on as if nothing had happened.
This was only our second visit, and unfortunately, it left a negative impression. We are now considering switching locations despite this one being more convenient for us.
On a positive note, Jose was professional, attentive, knowledgeable, and kind. It's unfortunate he is only there every other Saturday.
I hope management takes concerns about professionalism, communication, and respectful treatment seriously. All patients and families deserve to feel comfortable and respected. read more
