Even though physical therapy after an injury is painful & hard, this place makes it a bit easier…read more Brian did such a great job working with me. He gave me some easy exercises that helped me get back on track. After just a week, I am feeling stronger & better. This place is a bit hard to find.

First of all Greg and office staff were very kind and helpful, but I do believe that I am worse…read morefrom the Physical therapy for my neck. I had many sessions there and did not improve and am in fact worse. I continue to have consistent and constant pains and may have incurred damage to my thoracic spine due to the therapy. I have had compression fractures show up on MRI and they were not there before this. I have also had no trauma to cause this, but there was some manipulation that I believe caused this. I know immediately after one session, I had the worst pain of my life and it continues now off and on. Like I said, they were trying to be helpful, but not sure if they listened to me about my pain level. People really need to be listened to about pain and I don't think this was done. So the main reason for the bad review is related to the business practices of this company. Usually, the staff would ask for balance when I arrived and was happy to pay at the time of service. I had a HSA card that I used and always paid when asked. So I assumed that my balance was up to date and had no current bills incurred. So a couple of months later, I received a letter from a lawyer saying that they were suing me for unpaid balances. I have never seen any medical company go to this lengths over a $190 bill. I would have been happy to pay my bill at any time if the office staff called me and asked for my payment. Well, the company reports that they sent bills and also called one time about the bill. I don't recall getting any of that, but it is possible since I had quite a few bills and was waiting to see if my deductible was met and if insurance was covering this bill. So I was given an extra $150 to pay now on lawyer's fees. In calling the lawyer, collections staff and finally the owner, I had no pleasant interactions. They will not work with you on a bill apparently, be advised of that. They will immediately turn you over to a lawyer with incurred fees. The lawyer, staff and owner were very rude and cared only about the business and not my personal situation and pain. I explained that I have been in chronic pain and now having to have surgery possibly due in part to physical therapy. They had no interest in hearing about my pain, but instead called names and accused me of being neglectful. Me, being neglectful of all things. A word of advise for this company, compassion goes a long way in people working with you. If they would have attempted to call me more than once or showed any compassion for me, I would have been happy to pay my bill. But there was none of this. I am still happy to pay my bills, but feel that it is very poor business to immediately send me to a lawyer and then have to deal with this added stress while trying to deal with chronic pain and the anxiety of an upcoming surgery. Even though, I do feel that the Physical therapists here are kind and want to be helpful, this has left a very bad taste in my mouth about the way this company does business. It really states to me that money means much more to them than people and being compassionate with people whom are hurting. It also is bad business because over a measly $190 bill, they lost any future business from me and anyone I know I will tell about this. Pleasing your customers and working with them would do wonders in creating good will for your business. These business practices just leave me being angry at them and never wanting to go there again.

Greg is the amazing physical therapist I have went to. He truly cares about his patients. He is a…read morewonderful person that makes a rough time in your world go as smoothly as he can. He's pretty funny too. Sara is amazing herself. She is always smiling when you walk in the door. Sara and Greg are the perfect team. I am very happy that I was sent there after my injury. I have always hated going to PT until I started going to Axes. If my daughters ever need to go in for PT again I am going to make sure they get to go to Axes.

The Athletico staff is very knowledgeable and helpful. My therapist Madison, does a great job and…read moremakes a difficult rehab enjoyable.. I enjoy my interactions with the staff as Madison puts me thru my paces. The online therapy homework and pictures/videos are very helpful. I highly recommend Athletico .....

I've received physical therapy several times in my lifetime. I have had excellent care from BJC…read moreand Washington University therapy groups. Therapists were always attentive, watching me do the exercises to ensure I was doing them correctly and safely. I received nothing like that at Athletico. The PT started me on exercises, then spent time talking to coworkers etc, and paying no attention to me. I will never go back again.

Extremely nice and caring. I feel and broke my back and went to therapy for 4+ months. They really…read moreworked with me to get me back up, moving and working. I dealt with almost all the out patent staff and all where very nice. I would recommend them to anyone.

My relative had a functional decline under their care. They also did not have a social worker or…read morecase manager for that matter. Go anywhere but this location.

On November of 2022 I went into septic shock which put me on the ventilator for 17 days. I lost the…read moreability to walk, talk,eat and now I'm deaf in my left ear. Most people don't make it. I was one of the fortunate ones to get my life back. I spent 4 months,4 days a week 5 hours a day at SSM Day Institute in Arnold mo. I can walk, talk and eat. I would recommend SSM Day Institute for any kind of therapy they are very professional and courteous.

From the owner: Experience the power of physical therapy with SSM Health Day Institute. Our physical therapy team…read morewill design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.

Horrible office, High Turn over rate with employees, and general horrible communication skills with…read morethe owners

If you like being charged multiple times for one day of therapy (and I use that term loosely) this…read moreis the place for you. The staff is always friendly but I didn't find it helping my child any. On to the billing, I didn't receive a bill till 9 months after the first appointment. I have been charged multiple times for the same date of service. I disputed my bill and didn't hear back from them till 9 months later. It was another bill with no corrections or explanation for the charges. disputed the bill again and was sent to collections. PAY ATTENTION TO YOUR BILLING STATEMENTS!!!!!! By the way my child is doing much better now that we have stopped going here.