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Cope Marine

1.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

Services - Cope Marine

Boat repair

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1 year ago

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11 years ago

The customer service at Cope Marine is non-existent. I would not go back there for boat repairs again.

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Branson West Marine and Powersports - Rip in seat, compliments of Branson West Marine and Powersports

Branson West Marine and Powersports

(3 reviews)

Honestly & integrity are important especially when shopping for a pre-owned vessel. Too bad both…read moreare lacking in this business and sales associate, Hunter Eutsler. After making a counter offer on a boat they were selling for a third party, we suggested making a deposit to show our good faith. Hunter said that wasn't necessary as, "I won't sell it out from under you." Imagine our surprise to find the boat gone from the lot! When asked, Hunter admitted he sold it. He had not contacted us to see if we might increase the offer. And did he even present our offer to the boat owner? He tried to cover-up this gross behavior by saying he left us a voicemail. Since we had provided our landline phone number, which is connected to a recording device, we knew this to be untrue. In hindsight we should have checked with their yelp reviews, and then we would have have been forwarded, "Let the buyer beware." In our estimation, neither company nor their employee are creditable representatives of good will and fair dealing we should expect in the Ozarks. And that is the kindest thing we can say.

I had my Kawasaki Teryx UTV picked up for repair by Branson West Marine and Power Sports in Branson…read moreWest, Missouri on August 2, 2022. One week later, they called to tell me the machine repairs were completed, and they delivered it back to me later that day. Upon inspection, I found a 5" rip in the driver's seat, which was not there when they originally picked it up. I immediately called them up and spoke to Julie Feagans, Operations Manager of this business. She asked me to send her a picture of the ripped seat, which I did. She then called me, and said she did not believe they were responsible for this rip. She also had the Service Manager on the line, and he proceeded to tell me that he took pictures of this machine earlier that morning, and the rip was in the picture at that time, and that the seat showed major wear and tear. Really? (see picture) They picked the machine up one week before, had it in their shop for an entire week, but because he took a picture of the rip on the morning of the return, that means the rip was already there? And this seat was like new, as you can see in the picture. There was no wear and tear visible anywhere on the seat as he claimed. So, he lies to the Operations Manager, and she just takes his word for it? She even told me originally that she talked to the person that worked on my machine, and he told her he never saw the rip. So, in my opinion, this business can't be trusted with your equipment, and if they damage it, they will not take responsibility for what they do! Beware, and find a reputable dealer to work on your equipment so you don't end up with a damaged machine like I did. They will not take responsibility and will not make it right if they damage it!

Branson West Marine

Branson West Marine

(4 reviews)

I placed a down payment on a Kawasaki mule, 10/15/2021. I was told that I was in Iuck - that they…read morehad just placed an order and had exactly what I wanted on that order...it was all mine. The salesman, Bob set the expectation that they were on back order, guesstimated 2-3 month wait time as the manufacturer was behind. Made sense to me. I followed up monthly - checking in. Was told repeatedly, it hasn't come in yet, it was ordered - we're at the mercy of the manufacturer, you're at the top of the list, they're showing up everyday now, etc. Two weeks ago I called for an update and spoke with Gina the assistant sales manager. Gina put me on hold, and came back moments later to break the news to me, they never ordered my unit. The salesperson should have told me that months ago - this apparently wasn't breaking news. She felt terrible- I believed her. Gina refunded my money the next day, and assured me an owner would call me the following Monday - two days later. Wait for it, they never called, and haven't called. All I wanted was an explanation. Since then, I've purchased something else. Supply chain issues are a real issue - I get it. But have the decency to shoot your clients straight. If you made a mistake - own it. Mistakes happen - it's OK. It feels good to acknowledge and own up to mistakes.

Branson west will not back what they sell. I had to fix my own trolling motor. A high end minnkota…read more My hummingbird graph is not working and they will not stand behind it either. The 2019 ranger has issues that they don't care about however ranger will take care of it. They don't even have enough sense to make the employees park in back out of the way so their customers can get in the parking lot. Do not buy from Branson west.

Cope Marine - boating - Updated May 2026

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