Fantastic Doctors! My Knee is better than ever! I went to Coordinated Health to see Dr. Luchetti about my knee pain. I cycle and enjoy the gym, but this sudden issue had me out of commission. Dr. Luchetti and the staff at Coordinated were fantastic. Dr. Luchetti really is an amazing and smart doctor. My knee is better without surgery, and i am back on my bike! I would recommend Coordinated Health to anyone and everyone! read more

Fraudulent billing practices. I was billed for an office visit and a hospital visit, same appointment, in the office on Emerick Blvd. After talking to the billing department, it seems that Emerick Blvd "always bills that way", although there was no acknowledgement that this was simply wrong. The office visit I was happy to pay, but the "hospital visit" added $1400 which I refuse to pay. read more

Today I went to the 2300 Highland Avenue Campus with bad knee pain waited 40 minutes. Got in the room. Dr. came in an asked some questions and felt i was being rushed. All I got was script for pain and good bye. I went there because of pain you would think "lets get an Xray" would be one thing to do. Nope give me a script and lets make an appt with an orthopedic Dr. I use to believe in coordinated health had 6 different operations there. But my faith in this place is gone. I guess back to OAA it is read more

Absolutely the worst place to get a physical or drug test. The service was so slow it took over 2 hours and I almost peed myself. The time before that I came for a physical it took over 4 hours. I will never return there again. read more

This is a billing issue. I had payment plans with coordinated health and I have been paying regularly. Every time I got a statement it looked like a bill. I called the billing department and asked if it was indeed a bill and they told me it was a statement and on auto deduct and the next thing I know I am at collections. Here is my problem. I have been saving for a house and I am on top of all of my bills. I believe I was sent to collections because Coordinated Health is merging with Lehigh Valley and wanted to close their books out. This is crap. Of course now I have to spend the entire $256.55 at once and you guys blemished my credit score which may seem like no big deal but it is because this is deceitful and morally wrong. I am so turned off by the unnecessary tests and crappy doctors. If I had a ton of money I would hire an auditor and sue them for ripping off hard working people. This is crap. I am paying the bill immediately to avoid losing points on my credit score but will take this up with the billing office. We left coordinated health a few months ago and switched to Saint Lukes. Better Doctors and straight up bills. read more

I would not let them do surgery on a dog let a lone a person. More than not bad surgery's! I wouldn't go there for a cold,let a lone surgery!! read more

Just don't go here. Whilst the doctor I spoke to was personable, their follow up and basic ability to communicate to patients or each other was abysmal. I got blood drawn and 10 days later, I am still purple---cheers to the nurse for cheerily calling the needle "monstrous." The nurse completely forgot to take my stats and had to call me back in once I had left to get my blood pressure taken. When I got my report mailed back to me about the visit, they listed my weight as 35lbs heavier than I am. Maybe I'm a little vain, but if you can't get something as basic as that correct then my confidence isn't really that inspired. I left several voice mails and had to directly email the doctor before they eventually (over a week later) got back to me about a question I had. So, no. Don't even bother. A waste of time and far too much money. read more

PS - I went to them for a stiff neck, nothing to do with the hips, lower back that they wound up damaging. Patient beware.

I had both hips replaced and a knee replaced over a 10 year span. Each time was a wonderful experience. They handle all arrangements and make it as easy as possible for you. The hospital on Highland Ave is clean and very well staffed. Everyone treated me with compassion and respect. I can't say enough about the excellent care. Went to PT there also. Same excellent care. I wouldn't go anywhere else. read more

Lousy results lots of bills. I had my knee scoped in January 2018. As of May 2019 it's still not good and I'm still receiving bills. Go to St Luke's instead. read more

I took my daughter to the walk-in center on Emrick Blvd. with an injured finger and waited an hour and a half before going to the desk to see what was taking so long. I was told they would let "them" know. A few minutes later the manager walked out to tell me the doctor was running behind schedule and would not see us in a timely manner and that a PA was on the way from another office. I questioned why we were not told about the issue when we checked in and he was not sure why and just said nothing could be done and we would have to keep waiting. Since my daughter was leaving the next day to fly to Florida for a sporting event and needed to be seen, we left and went to Patient First where we were done in about 30 minutes: we got checked in, xrays, and saw doctor. I would never recommend CH Emrick to anyone, this was a terrible experience and handled very poorly. There is no concern for peoples health nor time. read more

EXPENSIVE! They see you quickly and are very prompt. While I think the care is good, just be ready for the bills. They bill as a hospital so you get the professional and hospital charges for every visit! When you call their billing office they can't explain the charges to you and don't return your calls. I would look to another place that is not billing as a hospital. I had a foot fracture and a follow up visit was $146 and that was after my excellent blue cross insurance payments. read more

Just hope you don't have any issues with billing... the most inept, unfriendly, frankly rude staff I have dealt with. And a criminal level of pricing for services. I won't go back. read more

I went to CH for a very painful frozen shoulder. The doctor rushed me in and out. He tried to prescribe narcotics for my pain, NO THANKS. I decided not to go for my follow up and went to OAA instead and got much better care there. I will never ever go to Coordinated Health again. Let's just say 6 months and $600 later I'm still paying bills and no one can give any good reason what they are for. Just received another one for $120. read more

Stay away. They provide additional Hospital / Surgery center costs for basic office visits. They will then charge $339 for an x-ray where you can get one for $30. They will only tell you the cost after the procedure. There was a lawsuit that was settled. I'm sure because they were worried if the judge didn't rule in their favor. - http://www.mcall.com/news/local/watchdog/mc-coordinated-health-facility-fees-class-action-lawsuit-watchdog-20151114-column.html read more

Incompetent rude staff. Beware that if you are going in for an outpatient office visit, you will be charged double, once for the visit and again for the facility. They won't tell you this on the phone with you make your appointment- they'll wait until you are in the office and in pain. They'll make you sign a paper acknowledging their policy before you can see the doctor, and then you'll get a ridiculous bill in the mail. read more

All most killed my son said his sore was allergies. End up being peritonsillitis abscess & needed to be drained. So I give it a -10

Very poor customer service, can't reach anyone to help with an emergency after surgery, ended up going to the emergency room because they could not be bothered, didn't have discharge planned after surgery, sent my wife home with no information or recovery plan after full knee replacement, just told us she had to leave. Had complications and could not get anyone on the phone, when I did reach the PA she didn't seam interested in out problems, took her to the ER to get help when coordinated health could care less. read more

Overcharges galore. This is an "physician owned" practice that is "for profit!" Be leery of the charges as they will mount up.

Dr. Faton Bilali, MD is a caring and knowledgeable physician. Dr. Bilali listened to my medical concerns and provided answers for every single situation that I presented. Dr. Bilali followed through on every aspect of my medical care - from communicating effectively with my other physicians - to contacting my pharmacy to get my prescriptions filled - to providing specific care for current medical condition. I highly recommend Dr. Bilali to patients looking for a physician who listens and cares about the patient's well-being. Coordinated Health is fortunate to have Dr. Bilali on staff. Kay Mazzetta, MA, CCC-SLP Speech-Language Pathologist read more

I made an appt due to severe pain. I contacted my insurance provider to make sure CH was in network and I was told yes. I went to see the Dr who was very nice and took his time. I then received 2 bills stating I was charged an office.fee and a facility fee. I called billing and was basically told my insurance should have told me and that there are signs posted. As a patient in pain they should have the courtesy of explaining their billing practices. I do not recommend CH due to their billing practice. It's to bad all these places are after, is the money. There no longer is any patient care. Shame on CH for taking advantage of a patient in pain. read more

Well I appreciated both the doctors I have seen, but this organization is deceptive in it's billing practices. I called specifically for the cost of a physical exam for my daughter, age 16, and was told $180. I also called about the pap and pelvic examination cost. I was told $185 to visit with and have that exam. Like other reviewer's before I received two invoices. The first one was for $490 for a 12 minute interaction with daughter. The second invoice is for $185 PLUS $250 for hopsital charges! And this does not include the enormous charges for the mammogram!!! $1300. And of course it's not covered by my insurance. I'm told that if I had paid I the same day that I could have the original prices. But now that the Insurance company has been billed, that it no longer counts and I have to pay everything. So... With a $6500 deductible, all of this is out of pocket. I don't suggest this hospital, because you pay for all of it wether you see a doctor or have major surgery. They are deceptive in the work that they do from the front desk the switch board, the billing department also. Too bad for the doctors, cause they were ok. Go Elsewhere! read more

I was sent to Coordinated Health's walk-in clinic for treatment of my son's wrestling-related skin infection. The doctor couldn't distinguish between 2 types of infections, one of which was viral and kept him from wrestling for 10 days. Paid $97 for antivirals and nobody else who looked at the rash thought it was the viral one. Then I found out they charged a facility fee on top of the doctor's fee--it ended up being $430 for 2 measly visits!!!!! Over $600 for all the medications and the culture. The culture for the viral infection was negative and they STILL wouldn't clear him to wrestle until the 10 days were up because "sometimes the cultures don't show everything." I will never go back to Coordinated Health again. Most horrible experience with a medical office in my entire life. read more

Went there for an ankle injury and the doctor didn't even examine me and told me it wasn't broken. Two days last I got an X-ray and it was broken. Also watch your bills closely because they double billed me $20. I'm assuming if you do that to enough people you make a lot of extra money. It is all together way more expensive than the other local hospitals. This was my first time there and last. read more

I have been to coordinated health 3 times in the last 6 months for follow up appointments regarding a work related injury. Every time I have had to wait 30-60min to see the doctor and I have had appointments. I understand medical practices are busy and demanding as I work in the healthcare field myself. However I hear the staff congregating and having non related work conversations in the hall while I wait with my infant in the waiting room/patient room to be seen. read more

Although I feel my doctor was excellent BEWARE you will receive two bills one for the facility and one for the doctor and any other thing you need to have done. You will be charged a facility fee every time you go back there even for a re-check, It's unbelievable and DISHONEST to say the least. I will be paying almost $400.00 out of pocket and I have GREAT insurance and they are IN Network! Think twice.... read more

I have been going there for about 8 years for the better percentage of my medical needs. I've had 4 surgeries, epidurals, physical therapy etc. and never had issues. I went recently for a carpal tunnel release and the doctor flat out refused to work with me on recovery time as it pertained to my Short Term Disability. I have a manual job, drive a manual car and after 4 weeks now am still unable to write in a legible manner and still have twitching. I cannot understand why the doctor refused to give me the minimum of 2 weeks recovery as dictated by my company, but have now been docked pay and I am still only about 75% of executing my duties. I would suggest seeking help for Carpal Tunnel elsewhere. read more

Terrible organization. Go to the smaller practices for family medical care where the doctors actually know their patients and the employees know what they are doing and can answer questions without giving you the run around. I will be changing to a different family health provider. read more

I always thought Coordinated Health was an excellent place, but you won't get the same service today you did when it was a small company when all the employees knew each other and were friendly. Beware that when you go in today, you will receive TWO bills. One for their "hospital facility" and one for the doctor who sees you. I used to work at their original East Stroudsburg office back in college--it was SUCH a great place back then--to work and be a patient. Myself and several family members and friends were patients back then. I even went once as a patient after they opened their new East Stroudsburg office. So, naturally, when I injured my calf working out at the end of October, I went in to see them at the Emerick Boulevard office Nov 6. My how things have changed. VERY bureaucratic these days. No personal treatment, just business as usual. VERY VERY different from the Coordinated Health I was used to back in the early to mid 2000's. My leg was looked at, the doctor came in briefly. I was given an x-ray, told I tore the muscle and to take ibuprofen 3x/day until it felt better. Then I received the bill, and instead of the usual $45 copay for seeing a specialist, I received TWO bills. One for the "hospital" and one for the doctor. Note, I was seen in an OFFICE, NOT a hospital. The double charge is outrageous. So, now on top of a $45 copay I have a $220 hospital bill! And on top of that, my muscle feels NO better today than it did 4 months ago. So, if any of you reading this can recommend a small, private practice that might take care of me better, I would GREATLY appreciate it. Coordinated Health was once an amazing place, but my most recent visit proves that they are no different than any other bureaucratic facility that ushers you and and ushers you out as a number. Very disappointed. read more

I had made an appt for something minor with one of their doctors. I also needed a new dr so I also wanted to use the session as a trial run meet and greet. They were an hour and a half late. I eventually made it to the room. I was told that the physicians assistant would be treating me. I asked for the doctor. The PA came back and said he was busy with another patient. I was treated by the pa. On my way out of the room, I saw the doctor sitting there. While I know that doctors are busy, I should have been called to at least allow me to decide to take the appt or not. Overall the experience was poor. The physicians assistant was good and I appreciated her attention but I won't be back. In speaking with another patient in the waiting room, he said that they use the pa often and he was not a fan. While I am sure that there are great doctors and people that work there, the relationship between doctor and patient needs work. read more

Terrible. Deceptive billing ways & staff which provided zero help. Went in for an annual physical and received multiple bills for charges I did not know existed. It's sad when you go into a place looking for help and they nickel and dime you into oblivion. Beware. read more

Go to st Luke's! This place raked me for 634.00 for nothing. I had back pain. Doc checked my reflexs and range of motion. That ten minutes ridiculously cost 634. OMG. 232 to talk for 10 minutes to a doctor. 402 to sit in their building. And they are non participating. I was not told that. I will never ever return to that lehighton office. Its part of a mini mall and charges a hospital/ surgery fee of 402. Hospital... read more

Don't go there for asthma symptoms when you're having serious trouble breathing, they will make you wear a mask which causes you to have more breathing issues because the doctors are afraid of sick people. I was made to wear a mask today even after telling them I was having breathing trouble in which made me cough a lot. I ended up having a minor panic attack because of it to where my pulse was extremely high and then after telling them my issues with the mask I was rude to and the doctor did nothing for me at all. I've never had to wear a mask there before when having breathing issues. I get it for people who have flu like symptoms but not when someone is strictly having breathing issues and doesn't even have a fever. I will be looking for a new doctors office to go to who isn't afraid to be around sick people. I am a teacher and can't make my students wear masks when they're sick because that's part of my job. Being a doctor or a nurse you know you will be around sick people. read more

I had hip replacement surgery in April, 2019 at the Bethlehem Highland Hospital. The care upon arrival by a RN and anesthesiologist was caring, informative and calmed any anxiety before surgery I had. Surgeon also stopped by for a final review. I spent two nights here where there are only 20 patient rooms (we were mostly hip and knee patients) and the ratio of nursing staff was very high. Hospitalist there 24 hours. Concern was paramount for any discomfort and assistance constantly available for anything needed. I was also allocated to a Case Care Manager before, throughout and after returning home. Honestly, there were moments when I felt I was in a five star resort! Excellent room, food on demand added to the most important feature -- excellent surgical team. I couldn't have been more pleased with this experience. So much so that I will definitely have a second hip replacement with any qualms at all. read more

Terrible! My husband went here with abdominal pain to the point that he couldn't get up from bed or a chair without help. This was going on for 2 weeks. After a cat scan and bloodwork he is perfectly healthy. Sent home with no medication and no further plan of action. I had one good experience here for minor surgery years ago but since then I cannot have any good recommendations. read more

DO NOT use the Coordinated Health system. The physicians and therapists are good however the support system is a nightmare if you have an HMO. The office staff are inaccessible and give misinformation about the status of your referral. I am facing thousand of dollars of bills because the staff told me that the necessary paperwork was in the system and it turned out it was not. When you call to speak with a manager you must go thru a central number and then are transferred to an answering machine that requests a detailed message and then cuts you off. The office staff can not find out information on your account on the computer system and you get different answers from different staff. On one contact I kept being transferred to the surgical coordinator and the phone would ring without any option to leave message. After repeated attempts I called the central number and after a puzzled response was told that person had not responded either and I was finally told that the person was no longer employed by them. Apparently that person did not complete the necessary paperwork. As of today I continue to await a response from the office manger at the Emerick Blvd. site. Last contact was one month ago and that office manger assured me my paperwork was ok and that she had flagged my account to keep an eye on it. I have had my Medicare Advantage insurance for many years and have never had this problem before. Its too bad because the professional services are excellent. There are too many other orthopedic providers in the Lehigh Valley to deal with this nonsense. read more

Just got my left knee replaced by Dr Meade and his staff at the Highland Ave Coordinated Health facility and I can't say enough about how well it went. From pre-op to registration to pre-op to surgery to post-op to therapy and release, it was all a positive experience. The staff is both friendly and professional. They are really interested in your surgery and recovery. read more

I recently switched doctors from one health network to Coordinated Health. I did not realize how GRIMY of a company they are until I received two bills in the mail. One is with an orange stripe meaning the bill is for the Doctor and the other, Green striped bill for the Facility. Cost is way higher then the average Lehigh Valley Doctor not affiliated with Coordinated Health because you are being charged Hospital Fees on top of your regular office visit. read more

This is such a huge conglomeration that no one knows what the other is doing. I had a billing issue from a few years ago-went in for a "physical" (allowed one per year for my insurance) and they billed it as a "follow up" to the previous years physical. How stupid is that? It was because I had discussed back pain at the first physical....why wouldn't we discuss something that had to do WITH MY HEALTH at my next one? This year I went in for a "physical" and had a work physical filled out while there. I GRILLED the receptionist that this would be billed as my ANNUAL physical. Got a bill in the mail shortly after....calling billing is the biggest joke-I called right away, waited a week to follow up (nothing had been done) so waited another week (still nothing), so I drove my ass over to Highland Ave. to discuss the bill (luckily the receptionist who checked me in was there). She helped clear it up and called the next day to say that I don't have to pay the bill. It really is amazing how much time effort and energy needs to go into setting the record straight. I like the doctors but their billing SUCKS!!!!! read more

I believe CH is a prime example of a facility that may have been patient-centered at one point but is now just the medical equivalent of a big box store. We've had appointments changed at the last minute, we've spent no less than two hours in a waiting room and then no less than thirty minutes in the examining room, and for what? No clear answers. We finally switched orthopedists and within one visit -- as opposed to five -- my son received the proper diagnosis and care. Go elsewhere and avoid the headache. read more