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    Coole Home

    4.4 (5 reviews)
    Open 10:00 am - 2:00 pm

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    Arrow Real Estate - Property under management with a remodel completed with our contractor Arrow Construction Group!

    Arrow Real Estate

    (78 reviews)

    University City

    Always feel safe with them, Mei is a pleasure to talk with on the phone. Their balance of warm &…read moreprofessional is so hard to find these days.

    Our HOA worked with Arrow Asset Management for over 3 years, and while there were periods of…read moreresponsiveness and greatness, overall service consistency declined over the last year. During that year, I personally referred Arrow to multiple HOA presidents and spent several days handling referral calls on their behalf, which contributed to the company adding a number of new accounts. At the time, I raised concerns that growth without corresponding staffing and oversight could affect service levels. Janeth and Caden served as our primary manager during a period marked by frequent staff turnover and operational gaps. We experienced missed or lightly supported meetings, delayed follow-up on post-meeting action items, and slower responsiveness on time-sensitive issues. As turnover increased, continuity and accountability became ongoing challenges. Several maintenance and financial items took longer than expected to resolve, including common-area repairs and aspects of a loan process that carried meaningful impact for our homeowners. During this period, our account was supported by multiple assistant and full-time managers, which appeared to contribute to the lack of continuity. Based on our experience, associations considering Arrow-particularly those facing major projects or financing, may want to ask detailed questions about staffing stability, oversight, and communication expectations before proceeding. They are the best we have had compared to our last, but our board feels that they may be entering past management habits.

    Coole Home - realestatesvcs - Updated May 2026

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