A great guy. Always professional and helpful with all my insurance needs. If you are in Memphis and…read moreneed insurance definitely give him a call.

Absolutely terrible They won't let me change or cancel my…read morepolicy. God forbid I actually need them to file a claim for me. Literally holding me and my money hostage. Go to allstate instead

Tim and his team have never failed me. They have helped me through car accidents (mine and my son…read moreas he was growing up) and any issues that may have arisen with my home. Upon the loss of my son they not only showed up for my insurance needs but became like a supportive family. You could not ask for a better group when it comes to insurance!

This company offered me a lower price & more coverage than the company that I've been with for the…read morepast 10 years. Courteous & professional & I'm glad I decided to inquire about pricing & switching over sounds like its gonna be really easy.

Brandi has been our agent for years. When she left one company to open her own insurance business,…read morewe followed her. She always answers questions and makes every person feel like her most important client. She is wonderful!

I have been working with Rochelle for quite some time and she is the absolute best. She always…read moreresponds to me quickly and she is so extremely helpful. Nobody wants to shop for insurance, but she makes things so easy and painless. She is professional, friendly, and quick! I could not praise her more. If you are looking for insurance quotes, I highly recommend her and this company! I shopped several other companies because I have a young driver so they can be costly, but she beat every other rate!!! You will not regret meeting Rochelle and allowing her to take care of your insurance needs!

They're the best in the bizz. Caleb and his team have been excellent every step of the way for…read moreYEARS! Highly recommend!

I believe this might be one of the best examples of lack of attention to detail and service I have…read moreever experienced with an insurance company. First, they insured the WRONG car; a car I have not owned in years! They did not set up the auto payments as instructed...months later, I got cancelled for a "no-hit" on my driver's license which has been provided to them several times yet THEY continued to enter it incorrectly in the system. Then, they submitted a premium payment request from the mortgage company that over $1,000 higher that our contractual agreement causing a spike of over $400 in my monthly payment...no notice...no warning...no grease! Yep, more apologies...this happened in March and this is mid-June; fast forward, no check has arrived for the escrow problem THEY CAUSED. I have spoken to almost EVERYONE BUT the owner! They make promises and apologize and then...nothing! So NOW they want to write a new policy for my car but oh, get this...I need to make a down payment. How about you give me my refund on the non-existent policy that I have been paying for months and I will use that! Just got off the phone with them AGAIN. They are not going to make any restitution for the non-existent policy that THEY wrote because, although they insured the wrong car, they claim that, had I experienced and incident, they would have covered my car because it was their error. Nothing has gone well with them...Nothing but a total headache of an experience with them. I recommend that you find representative who takes ownership for their errors. That's four things/mistakes in less than three months...

Andy & Billy are great! If you are looking for an insurance agency that really cares for their…read morecustomers -- look no further! Douglas & Greer will shop around and get you the best deal for your needs and budget. Highly recommend!

Horrible. My mother came here to switch her insurance from OH to TN. The woman she had spoken with…read morethree days ago is no longer with this company. Should have been the red flag to leave. I am still sitting in the office as I write this review. Correction, I'm still sitting in the lobby. In an uncomfortable chair, as is my mother. They have had her standing in the lobby for almost two hours asking questions and for personal information as people walk in and out. She was not taken back to an office. She's been left standing here. A co-worker walked in and made a comment to her "oh you had to pull up a chair huh?" To which I replied "well, we weren't expecting to be in the lobby for an hour. Most places take you into an office." The woman replied "oh she could have taken you back into an office." I complained about the chair, she offered to take me to the conference room. I said well hopefully you're about done. That was 45 mins ago. In 10 minutes we will have been here for two hours. NEVER COME HERE!

I went with Linder somewhere around 4 years ago and recently changed. First of all, the comments…read moreabout Rachael are true. She's great. I'll describe the rest of my experience and the reason for the one star rating. I had been with State Farm for probably 20 years but they kept getting worse and worse and I finally decided to make a change. Geoff Linder was recommended to me and he placed me with Erie. I had two claims with Erie, one with an uninsured motorist who caused an accident and then fled the scene when my wife was driving. The other was where my wife scratched the car on our mailbox lid. Erie was great to work with and let me take my car where I wanted to get it repaired. A couple of months ago, I got a call from Rachael saying the agency had decided not to carry Erie any longer. I told her that I really liked Erie and would probably like to stay with Erie but of course I'd be glad to consider a quote from Linder. I contacted Mark Peacock, who is an independent agent who carries Erie for a quote. Mark told me that Erie considered to policy as belonging to the agent not the insured and that I would have to get Geoff Linder to transfer the policy to carry my discounts and my rate lock over. I didn't think that would be a problem since Linder had decided not to carry Erie any longer per Rachael. Geoff and I talked and he refused to transfer the policy. He also told me that Erie had canceled all of their policies, which was true I'm sure, but I thought kind of a deceptive way to put it. I'm sure Erie did cancel all their policies after Linder decided not to carry them any longer. At any rate Erie has agreed to write my policy through Peacock when my policy through Linder ends so it's obvious that they didn't make a blanket decision to cancel all the policies for something the insured did. It's going to cost me money though ONLY because Linder wouldn't transfer my policy. So, I'm being penalized for a decision Linder agency made. Mark Peacock limited the damage a little bit by making a few smart moves, such as pointing out that I only needed rental car coverage on our road trip car since I have 4 cars anyway. He also did a nice job of explaining my coverage to me, which I never really got from Linder.

Great service and advice provided by Geoff just what I needed as a recent Memphis resident. Highly…read morerecommended. Also, I was in and out within 45 mins.

Called three places including this one for a mortgage loan. The other two did the application over…read morethe phone and I got my pre-approvals. Have my contract, the money, and just needed the loan. The lady here said she would email an application within 15 minutes. It never came

Wendy & her team responded immediately to my inquiries. Then, she went out of her way to call me on…read morea holiday weekend because it was the only time I had available. Even more, she talked me out of refinancing because it was not the right choice for me - it was going to cost me thousands of dollars. Wendy truly wants to help people!