We love Dr. Wells and his staff. They are all very nice and willing to work with you. My two boys…read morehave had all their orthodontic work done by Dr. Wells and we could not be happier with the results and service. Again the staff is very nice and welcoming. Customer service it top notch!

These people are really sweet and understanding with everything and Dr.Wells cares about his…read morepatients.

Charged thousands to get messed up badly. The admin staff is…read moreawful, almost as bad as the quality of care. I paid thousands of dollars to have a procedure done. The results were terrible and later confirmed by another dentist to be improperly performed. When I told Franklin street dentistry about the issue, I was met with nothing but problems. Admin staff was entirely neglectful with callbacks, scheduling, and sending the paperwork I needed (still waiting, months later). The "doctor" (if you can call him that), lied, messed up details, then basically just tried to say everything he did was fine. Then, after waiting a few weeks, when it was just a couple hrs before my appointment, they had Maria the office manager call to say they were dropping me as a patient. This appears to be because they don't stand behind their work. I had to pay thousands more since Franklin street ran up the bill and insurance doesn't like paying for the same things twice in a short period. All in all, this place completely worked me over. I would advise everyone to stay away as much as possible. This place cost me thousands and left me in extreme pain. Their attitude and unwillingness to provide proper care are truly disgusting. Again DO NOT GO HERE, unless you like throwing away money to practitioners who do not seem to care at all.

I love Franklin Street Dentistry, so much so that I used to make the trek down from Chicago every 6…read moremonths just to see them. I didn't trust other dentists for a long time, they're something special. Great staff, great office, caring environment & a dang good job at cleaning my teeth.

We ABSOLUTELY love this team!! My husband and daughter have had a great experience with their…read morebraces and their smile looks great!

Very rude office staff on Virginia street. Will not give them my business. There are other options…read morein Evansville.

I took my 15 year old daughter to have her wisdom teeth out. Dr. Edwards was fantastic and even…read morethough she was VERY nervous, he made her feel as comfortable and calm as possible. She unfortunately developed dry socket and he and his staff were right there with us step by step to again keep her comfortable. They staff were always so friendly and professional. Within a week she was doing great and back to her normal self. We loved Dr. Edwards and would highly recommend him.

Heritage family dental…read more Just a great place. Whatever!! I called and cancelled both of my kids appointments cause one woke up sick and I had to stay home with him and they said that unless I have a dr excuse that they will charge a cancelation fee. I told them that I have to stay at home with him and I can't take one kid to the dentist and leave on home. And they said it is their policy Now I get a $100 bill for both kids cause he got sick and I cancelled the morning of the appointment Next time I will bring him and let him throw up in the chair Oh and be sure you follow up on your bills if you get charged they screwed mine up sending the same one in several times Lastly he took a cap off to replace a tooth with a fake one then come to find out he wasn't able to do what he said and referred me to a specialist saying he could do what he said. I would of never gotten that done if I knew it would cost more Great places

I wrote a review after seeing Dr. Paul McConnell, he was great and pricing was reasonable. Since…read morethat time I have been back 4 times for cleaning, this cleaning could have been done in 2 visits at the most. I have paid hundreds of dollars for this one cleaning and they want me to come back for a last check. And they want another $145.00 plus my insurance portion. Unless you have a LOT of money, I suggest you find another dental office. They also dropped all of their adult Medicaid patients, my niece recommended this place and they dropped her. Not much loyalty there.

I've had extensive dental work over the years, including implants, crowns, and veneers, and I was…read morelooking for a dentist in Evansville who could manage more complex dental histories after moving from Louisville, where I had an excellent long-term dentist. My experience started off well. The staff was kind, the hygienist did a good job with my cleaning, and Dr. Jenkins was pleasant during my visits. The office itself could use some updating, but that wasn't a deciding factor for me. A tooth that was diagnosed as having a cavity was filled, but a few months later it began causing pain. When I returned, Dr. Jenkins recommended extraction. Because the tooth is in my smile line, I asked about the option of a root canal instead. During that discussion, cost was mentioned, and I made it clear I was willing to pay cash if insurance was an issue. Unfortunately, after that point, communication stopped. I attempted to call, email, and text the office multiple times and never received a response. I also stopped getting follow-ups regarding cleanings. It felt as though once my annual insurance benefits had been exhausted, I was no longer being treated as an active patient. I sought a second opinion from an oral surgeon, who informed me that the tooth does NOT need to be extracted or even need a root canal. The sensitivity I was experiencing was caused by a poorly done filling. This completely healthy tooth in my smile line would have been unnecessarily removed if I had followed Dr. Jenkins's recommendation. I'm now transferring to a new dentist and dealing with additional issues, including being charged an illegal $40 fee to transfer my digital x-rays (HIPAA regulations only allow reasonable, cost-based fees for medical records transfers). I want to be clear that the staff was kind, and I don't believe there was intentional malice. However, the combination of what appears to be a misdiagnosis that could have resulted in an unnecessary extraction, the complete lack of follow-up communication, and questionable billing practices has made it impossible for me to continue as a patient. I would strongly recommend getting a second opinion before agreeing to any major dental work at this practice.​​​​​​​​​​​​​​​​

I came here in 2023 with an emergency immediately after moving to Evansville. Dr Jenkins was very…read morenice. She was honest with me, but at no point was she or her staff anything but kind. I had an infection, and she knew I was flying and called me after the appointment concerned about the pain I would feel in the airplane. We made the decision to pull the tooth (I originally had made another choice but changed my mind after she called). They actually got me back in the same day and did it. Dr Jenkins was thorough and caring. Then when I had my knee replacement a few months later, the office sent me a get well soon card, which was greatly appreciated. No one likes going to the dentists office, it is never fun. But I appreciate Dr Jenkins for being up front with me during an emotional time. And I appreciate her staff being so kind. I will be back.