I used to think very highly of this place but the reception experience has declined drastically. I…read morehave been left in the lobby twice after being told I was checked in, only to find out 45 'minutes later, I wasn't. That's because I went to the desk to inquire. Today when I arrived, I wasn't harassed by the receptionist about not confirming my appointment and asked to go through my phone and provide proof. I have never been late for an appointment or missed one. I am also paid up with no bill pending. I feel so disrespected. I'm sure 85% or more do not confirm their appointments. It's also gotten so unprofessional with the constant loud laughing by one receptionist in particularly. What happened to professionalism and treating customer with respect.

Dr. Wheat and his staff are amazing! They let you know you matter and Go above and beyond!! 100%…read morerecommend!

Update (April 14, 2026): I earlier wrote a rather harsh review of this dental clinic after having a…read moreparticularly tense check-up that included a root planing and scaling I didn't ask for. I got a refund after informing the practice that I wasn't informed of this procedure beforehand. Apart from this, Doctor Seri's advice to use my custom-made mouth guard turned out to be very helpful--she kept forgetting that I already had one and was suggesting that they make one for me, but she allowed herself to be corrected when I told her I had one already. I also took offense to some things the hygienist said, even if she was comforting at times and gave me very helpful suggestions for home care. She even told me "you don't have a bad mouth" which relieved my anxieties. All in all, it's an okay clinic but a little big.

Rivertown Dental is truly an exceptional place for dental care. The team takes great care to…read moreexplain every step of the process--from treatment options to levels of care and pricing--before anything begins. Everyone is warm, attentive, and dedicated to making you feel comfortable, including Mrs. Lisa, Mrs. Rhonda, Mrs. Christina, and the entire staff of wonderful ladies. Dr. O'Neil has provided outstanding care for both my husband and me, and every visit has been a positive experience. My children and extended family also come here, and we all genuinely love this practice. I highly recommend Rivertown Dental to anyone seeking quality, compassionate dental care.

I broke a tooth 2 weeks ago and my insurance company had Dr. Smith listed. His location was near…read moreto my home, so I called them and Brigitte was able to work me in immediately. Due to an infection, we had to postpone removing the tooth, but Dr. Smith and his entire staff have been amazing both times that I've been to his office now. As a near-40 year old man, I've neglected my teeth due to anxiety and bad experiences with dentists when I was younger, but now that I've found Dr. Smith I can honestly say that I'm happy to go to him to put together a plan to get that "perfect smile" I've always wanted.

I have been going to Dr Smit's for a few years. He is a outstanding person he's very caring. He…read moreexplained everything that needs to be done. Dr. Smith makes you feel very comfortable he has done outstanding work on my teeth. His office staff is very friendly and is office is very clean.

Would whole heartedly recommend. The staff here are amazing at what they do. friendly…read morereceptionists , Dental hygienists and Dr. Dermer is the best Dentist I ever had. Lets be honest, no one likes to go to the Dentist office, but if you have to go make sure you visit this office.

i like the whole demeanor of the office and the professionalism of the care i receiveread more

hello, this is quanesha williams and i'm a current and…read moregreatful patient of dr. kowan, and this is why. my 1st appointment shocked me, as soon as i opened the door and walked in, i was at home. they took very very good care of me from the start!!!

Thanks for the awsome visit you made me fill comfortable and the dentist is the greatest I. On my…read moreway back soon so I can smile more and chew my food properly thanks see you soon 5 star

Today is December 27, I originally wrote this review the day after the Trumatic procedure happened…read morebut I was advised to hold off until I put a claim in with my insurance company and with the Better Business Bureau and the department of dental whatever whatevermoved here from the Seattle area, I'm doing this review while it's fresh on my mind and while I am not happy I'm still going to try to be fair, upon entering the facility it was kind of like an older home turn into an office, the receptionist although she was absolutely wonderful on the phone very courteous and very professional you could tell she was new to the business. Several questions were asked of me repeatedly which I had no problem answering repeatedly. Keep in mind I have been doing dental care standard and Perio for over 20 years I could actually do all this work on myself by now if I had the tools. Anyway I was on my way to my dentist appointment when I realized that I had not put my wallet in my purse, so the first strike is against me as I was 20 minutes late but I did call them and she did tell me don't worry about it because you have paperwork to do and that the Dentist is not here anyway? Number one. I got there and proceeded to do the paperwork as the receptionist spoke to me again she was very nice but you knew she was new and she did admit to that as she did not have my paperwork ready for me to fill out and on top of that she couldn't find it. It was 3:25 PM before the dentist showed up and I didn't leave the dentist until 5:45 PM. The receptionist took me to the room, the chair had several rips in it, and I could tell that her equipment was rather antiquated. OK so the conversation that me and the receptionist had tells me that she came from the school district which is what I do for a living myself, so I know again her being new to this that that is all she knew or was learning about the dental industry, but get this ..she comes in to put my bib on and to administer the numbing gel and in my head I'm thinking wait a minute what's going on here? Turns out this doctor does not have a dental hygienist. This is when I knew I should've pivoted and ran. But no instead I decided to put my big girl panties on and pray for the best. Unfortunately it all goes downhill from there. Hey you know what? when I think about it when they told me over the phone that they did not have the nitrous gas I should've hung up then, so you know what? I'm going to chalk this up as MY fault but I'm still going to give you the truth of the matter. Anyway the receptionist/hygienist (is that even legal ? is she even allowed to do that ?) anyway side note: It's 6pm and the numbing is wearing off and I can't take any more meds cause I took two Advil's before the appointment. So I'm home now drinking a wine cooler. My mouth is throbbing in pain. Seriously . The doctor starts talking to me about going back to school to learn to do perio care She then she give me the real anesthesia with the long needle and the tears shot out of my eyes and my back arched up so far. I'm thinking don't scream don't throw up. When she pulls the needle out I gather myself and start breathing then immediately told her that she is not doing the other side. She half ass apologized and asked the receptionist to chart (number) my pockets... she got yelled at because her writing is to fancy with curves so she can't read the numbers and they were on the wrong tooth on the chart she then proceeded to do it herself.. soooo I'll be in 5pm traffic now ? great. PEOPLE you cannot make this stuff up, you just can't!! Anyway there's so much more but the pains getting to me so anyway the 1 star is because the receptionist was nice. I will not be back for the deep cleaning of the bottom half.

Fiance wanted the tooth removed but she convinced him to get a filling here. one week later it fell…read moreout she has a no refund policy and she also used most of his dental insurance which is hard because cuz he has BCBS. Hard to get it pulled now because she used alot of it up for one visit. Health department might be better option then this place. He refuses to go back to her due to get failure the first time.

Dr. Yu, Brooke and Brandy are Truly AWESOME!!! The reason I bring my 9 yr old to Franklin Dental…read moreformerly known as Kool Smiles! They provided excellent customer service and went out of their way to make us feel comfotable! My appt was 01:08/20 I'll always return back as long as they keep them! The Best Dentist is Dr. Yu!!! Thank you again Brandy & Brooke! The only problem I had is with Kandice the front desk person. She was extremely rude. Each time I have came encountered her it's been a very negative vibe! She needs more training on how to treat patients!

Wish there was a zero star option. This review is largely because of the front office experience,…read morespecifically with Deborah. Our appointments were confirmed the day before (by Deborah), yet when we arrived we were told we weren't even on the schedule and had to be added. On top of that, our 8:00 AM appointments--the first appointments of the day--weren't even being taken back until around 8:15. They didn't pull ANY patients back until 8:15. Later, as I was signing forms for my son it became clear that the girl with the consents had no idea what procedures my kid was having. Glad I'm an ICU nurse and just so happened to not need her guidance or help knowing wtf was going on. Then, later still, I was getting my kids records from an EXTREMELY nice girl at the front desk while Deborah continued to be a nuisance to the workplace. Someone walked up asking to make a payment on some braces and Deborah was like you're gonna have to go over there. Then the people act "over there" were like "no... We're so sorry but Deborah will be checking you out ". Deborah had made an assumption that the dude was working specifically with one of the other staff. That's fine. Miscommunication happens all the time. However, Deborah then proceeded to gaslight the rest of the staff and state "I'm so sorry they keep throwing you around". She also had a very standoffish attitude and would not acknowledge that any of the staff were speaking to her or communicating with her at all. She requested information for the man checking out in another employee, looked it up and handed it to her and said "here's the information on that patient." she ignored that person and like five minutes later I told the dude who was still standing there waiting... To go sit down until she got the information. The other staff came back out and asked why the man was still waiting and tried to tell Deborah again that the information was sitting right next to her and Deborah continued to ignore her. I even tried to tell Deborah twice myself that the information was there. She was making that person wait for no reason at all. It was also sooooo clear the other staff are EXHAUSED dealing with deborrah's bs. Also. As it turns out. Deborah is the one who does the phone call calls to confirm appointments... Which makes so much sense why my appointment didn't exist when I got here. I've also brought foster kids here in the past whose appointments have been nonexistent. So this is not a new issue for today. I've been to Franklin dental many times. Every single time has been a miserable terrible experience. Today is the day that I actually post a review of the facility because I feel there is something they could do to fix the problem. They need to fire Deborah. Obviously.

This place is so so so so discombobulated. I went here because I had a pain and the dentist Dr…read morebrighter told me he didn't know what tooth to pick with or pull simply because I didn't tel him which one in particular. You're the dentist this is you job to tell me. And then he said it was my wisdom teeth and you know what got them pulled for no reason. They weren't the problem went to another dentist and they fixed me right up with no worries and didn't even have to tell them which tooth This is a pathetic place to go to

The staff is the greatest group of lady. They know what they are doing. Very friendly and…read moreprofessional at what they do.

Horrible place. Bad treatment during my visit. I felt like I was drowning in water while getting…read moretreated by the dentist. It was so bad I got chocked. They use old equipment because the drill broke in my mouth and I swallowed the burr. They sent me to the hospital to get it taken care of and never offered to pay for the cost that I incurred from the incident. I am still being monitored today and have costs from this incident. But they were sure to collect their money I owed to them. The dentist called me, but I felt it was only because he wanted to know if I wanted to get council for what happened. When I called after leaving the hospital I asked questions and the receptionist stated she could not help and never even offered to see if the dentist could answer my questions. I have suffered further medical bills, and they did not care or offer to pay for the care I needed due to their negligence. I will never visit this dentist again because after all of the bad treatment they gave me a crown and I informed them I had trouble opening my mouth for 2 weeks after and he never even checked it out to see what may be wrong. But again, he still collected the few I owed for this awful treatment. When I went to the office, I informed the assistant I was nervous about going to the dentist, this experience has left be terrified to visit the dentist but at least they are happy because they got paid for the horrible treatment I received. Stay away from this place.

The dentist I've had and V is amazing. She's very friendly and makes the experience better. Wish…read moreDr. Windsor was in my network. Tho Riverchase is in my network, I refuse to go back. Just my opinion.

I was visiting my mom from out of state, and was awakened at 2:30 AM with a throbbing tooth. I took…read moresome aspirin and called Dr Windsor the next morning. I knew I had some issues with that wisdom tooth for some time but being the procrastinator, I put off getting it taken care of till I'm away from home, of course. I am blown away with this dentist and staff! I couldn't get in until the next morning, but was in and out, less one wisdom tooth, in an hour. Personable, professional and affordable! (I have no dental coverage) There was no attempt to sell me any services that I didn't need, unlike some of the corporate dental practices out there. I actually enjoyed my visit, which says alot about a dentist visit! Did I already mention personable? Thank you Dr Windsor and staff!