IAN came to my house fix my refrigerator left a huge scratch scratch on my floor I'm really upset because he did not mention anything about it read more

I called these guys 20 years ago to fix my fridge, and so when I had concerns about the same fridge, I called them again. Father and son team Frank and Ian seem to really care about the customers and their refrigerators. Ian was very respectful with the property and very thorough in doing maintenance on my old fridge, explaining what he was going to do. Frank came back with Ian a second time to finish up the job -- free of charge! Now the fridge runs less often and keeps temperature more reliably. I had been considering getting a new fridge to replace my 25+ (?) year-old one, but I also heard stories about the newer ones breaking down more often. Frank and Ian helped me to decide to keep mine -- from their explanations, it sounds like the old ones with "built like a tank" with larger compressors that last longer than the newer ones. These guys take pride in their work. They don't have a dedicated person to answer the phone, but Frank always gets back to me. And Frank is communicative about when they will be arriving. I love my "new" old fridge! Thanks guys! read more

We have a beverage-air commercial fridge at the office that was making too much noise, and most of the repairmen I called around to said that they didn't work with those types of fridges. This was the first repair man who said that he could fix it. He was very professional, and straight forward, but also had a gentle way about him that made him easy to deal with. At first when I told him the problem he said it could be a few hundred dollars to fix or a few thousand, but after the visit the part was on the lower end of that spectrum. The part came sooner than expected and he installed it right away! Would recommend and use again. read more

My fridge was getting too cold, food freezing up, the digital temp control was broken, ice maker not discharging ice. I was referred by Parkside Appliance to contact Norcal Refrigeration as Parkside does not repair fridges. I called Norcal and asked for "Frank", someone said Frank was unavailable but could schedule a Sat 10/10 service call. The person who showed up was "George" from Continental Refrigeration. George inspected the fridge and said the repair would be replacement of the 1) digital control board, 2) ice-maker. His verbal estimate was $600+. George said he would call me on Mon after finding out the exact costs of the parts & timing for this repair. Prior to George's departure he insisted on collecting $65 for the 15 min service call. Days go by no calls from Norcal or Continental refrigeration. So on Thu 10/15, I called Norcal and spoke to "Frank" and informed him of my experience with "George". He seemed surprised and promised to get back to me. More bullshit no call backs. I'm going to order the parts via Marcone and fix it myself. I wanted to give these guys the benefit, but the scammers they are deserve a ONE star review. Please avoid these two companies Norcal & Continental refrigeration as they'll charge you $65 for doing nothing. read more

I can't say enough good things about this company. The owner, George is great. I mean super great he has old world charm and new wold service and tech down perfectly. I would trust any and all of my fridge problems to this company.I have a Samsung fridge, 09 model double door. That was my first mistake Samsung may have low prices at the sales point, but try to follow up with them. You can't. They have no tech support for any problems that arise after the sale. You can spend all day on the phone trying to get through to them. If you finally do they have no help to offer. CALL Continental Refrigeration at 1-800-499-0855. George and his team are the very best. I wish there were more companies like his. On time, or ahead to schedule, know the problem and the solution on the spot. Their prices are reasonable and the quality of work is super good. read more

Continental Refrigeration is basically a 1 man operation. Things started off very nice and he told us what is wrong with the refrigerator. He consequently told us he'd have it fixed in a few days for $200. That turned in to 5 days and 3 more broken items jacking the price up to $1200, which we paid upon completion two weeks later. Had we known all those items were broken we would have bought a new refrigerator rather than repair this one. However he withheld this information until we were at the point of no return. At this point we had to pay him for the services rendered. This company is a liar and a cheat. STAY AWAY read more

After calling 3 or 4 other listings, & being told the earliest they could get to me was 2 days later, I called Continental, almost expecting the same. Boy, I was surprised when I was told they could not only come out that day, but would work wit my schedule!! They arrived, diagnosed the issue, & fixed the problem in under 2 hours!! I would HIGHLY recommend these guys :o) read more

Beware doing business with George and don't trust any diagnosis of your refrigerator. He told me he would have to replace an expensive computer part. If he had to order it, it would take several days. I would have to prepay for the part. Only issue was that the only thing wrong was that someone had turned the refrigerator off. No expensive part needed. I called Sears,they showed me how to turn it back on. Lillian read more

George.. the owner and the only person who works for this company came to the apartment that I rent and told me that it would cost $350 to repair a 20 year old refrigerator. I called the landlord and suggested buying a new fridge. The landlord agreed. George angrily picked up his things and left, but not before charging $65 and doing something to the fridge so that in two days time the entire thing stopped cooling and all of the food went bad. This man is a con-artist and deserves to be put out of business. read more

I called this company based on the positive reviews and found the initial interaction very positive. He came out and solved the issue quickly and all was good. He gave me the receipt and said the repair was guaranteed for 90 days. Low and behold, less than 60 days later, the fridge stopped working. I called him back on a warranty repair. He said it was going to cost another $300. I reminded him of the warranty but he told me that some different part was broken and the warranty didn't cover it. This seemed suspicious considering the exact same thing was happening. He said he was going to do me a favor by fixing it for free, but this wasn't a favor since his warranty was still in place. He told me he would be back in 48 hrs to do the repair. He finally showed up 5 days later to do the repair. 5 days with no fridge/freezer is especially inconvenient with a 3 year old and 6 month old. Fast forward another month and the freezer is starting to run too cold, food has frostbite, and everything in the fridge is freezing. read more

The "company" Continental Refrigeration is actually just one man, and he doesn't seem to know much about fixing refrigerators or customer service. He argued with me about my freezer being broken (it doesn't keep food frozen, there's not much room for interpretation), and then replaced the defrost controller even though there were no issues with it. Followup: I ended up using the EXCELLENT General Refrigeration Repair company for the repair. They were extremely helpful and correctly diagnosed the issue, over the phone, that Continental refrigeration was unable to find in person. read more

I just seen part of the documentary and enjoyed the ending of it. How AWESOME it was to see happy smiling faces willing and able to serve customers with a smile and knowledge. Love it read more

Made an appointment the day before and George came within the scheduled time slot. He was very friendly and quickly diagnosed the problem. The circuit board in the refrigerator was fried. He said he'd go back to the office and bring back a replacement board in 25 minutes. He was very thorough and insisted on wiping down the insides of the freezer so that there were not water drippings that could freeze once the refrigerator started working again. He and his coworker cleaned the back side of the refrigerator and he instructed me on the upkeep that I can do in the future to keep the fridge in good working condition. Refrigerator was fixed and my food was saved. read more

Recently the refrigerator/freezer had to break down... One of the first people I had called was George @ Continental. right over the phone I got a 'honest straight shooter' feeling about him. Also knowing that he has been in business for over 35 yrs definitely helped. He charges $55 to come and diagnose the problem, but reverses that charge if you have the actual issue fixed with him. Sure enough he came over, diagnosed that the relay switch for the compressor had burnt out within 10 minutes. Usually I am quite handy with technology, equipment and fixing things, but this is not one of those things that I would have been effectively able to diagnose and fix on my own. All in all he was very friendly, helpful and full of information. I would'nt say that he is the cheapest but so far he seems to be very knowledgeable and honest. I would recommend him to anyone needing to fix their freezer/refrigerator. read more

They did diagnose & fix the issue but it took 2 tries because they left before checking their work. So that is another service call, they didn't charge for it, but still a time window to wait all because of their failure - which should have been pretty obvious. So all in all 3 visits for repair: 1 to diagnose, one to order & install part, and 1 to complete the job which they should have done before leaving premises. A lot of waiting. read more

Great service and very professional. George knows what he is doing and is fair and honest. Came out the same day and saved a freezer full of fish, chicken and steaks. Highly recommend. read more

Our refrigerato/freezer went out on a Friday, and we lost all of our freezer contents; had to be thrown away. We were lucky to contact someone on Saturday, which was Continental refrigeration and they came out that day. The technician said that he needed to put some Freon in but that there would be no guarantee/warranty on it. We were desparate and needed a working refrig. to save the rest of its contents. We said ok, and it costs $293. The refrig. lasted maybe a day and a half (both refrig./freezer) and we were back where we started on Friday. It was great that we had good service on a Saturday, but after a $293 (and no senior discount) good for 1 & 1/2 days, it really wasn't worth it. read more

I have been using George's services for about 12 years. I currently have a Kenmoor 72493 that was having issues with the water dispenser and Ice maker. He was able to fix both issues in one service. I'd reccomend him to anyone! read more

My fridge was broken and leaking. They gave me an hour bloc of when they'd arrive. When that passed I had to call twice. Each time they said five more minutes. Two hours later George called and said he wanted to come another day. We said that was unacceptable. He said he'd be here in 45 minutes. Over another hour later he arrived, quoted me $1300 and said it would take a week. We said no thank you and he charged us $85 to get here three hours late. Called someone else. He fixed the fridge right away for a fraction of the price. read more

Friday morning I discover the refrigerator is no longer cooling. I call Continental, they say George will be out between 2-4pm later that day. George calls at 4 to say he's late (no shit!) and that he'll be there around 6, at which point he actually does show up. But this is just minor shenanigans compared to what's to come. He pokes around the back of the fridge for awhile, and tells me that he has to order a part for it, and that he'll order it on Monday and will fix the fridge sometime midweek when the part comes in. So Wednesday rolls around and I haven't heard from George so I give him a call. He says the part should arrive today or tomorrow and he'll give me a call as soon as it does to come and finish the fix. Then, later that afternoon, he calls me again and tells me the part is backordered two weeks. So, this is the part that I have a problem with: in my earlier conversation with him he implied that he had ordered the part as we discussed when he clearly had not. Now he's telling me that I've gotta go another two weeks before the part comes in? In addition, he then says if I need the fridge to work sooner I can replace the entire compressor for $900. No way I'm gonna spend that on a compressor, I'd rather just buy a new appliance. I ask him to tell me what the part number or description is and I will find it. He says he has it written down in his office (not with him) and I tell him to call me that evening when he gets back to his office. Of course, he fails to do so. At this point, I've decided second opinion is the right thing to do here. So early the next morning somebody from another company fixes my fridge in 45 minutes, no problem. Moral of the story: USE SOMEONE ELSE!!!! read more

George, the owner is one of the coolest guys ever. Was very prompt with service and did it in great time. Our fridge needed more fluid and he was in and out in 30 mins! Thanks George! read more

I should have written this review back when this happened but I have to let others know what business is all about. The owner came over to our home to check out our Sub Zero fridge because the ice maker was not working properly. Within minutes he already had list of parts that needed to be replaced and headed to his truck to get them. What seemed strange was that he barley spent any time diagnosing my ice maker. I gave him a chance and he went ahead with the work. $600 and a week later the ice maker was not working again. He came back out and this time spent more time checking things out. Now he wanted to charge us an additional $900!!! He mentioned that other parts needed to be replaced but was very vague. We passed and called around a bit to get some more estimates. In the end we gave up on the ice maker as San Francisco is pretty cold as it is. What really lead me to suspicious about this guy was that he kept the boxes to the parts he replaced. I asked him if I could keep them for reference and he pretty much said no and that they were his. He "needed" them because he apparently uses them later. I used to be part of a mechanical service industry and this is a huge RED FLAG. Chances are the parts he is selling to his customers are refurbished or not genuine Sub Zero parts. A call the the local Sub Zero parts warehouse confirmed that this company does not buy from them and has had complaints from others about him as well. read more

It is Wednesday and they are on their way here for the 3rd time since last Thursday and the refrigerator has been out of service the whole time. After spending over $600 they cannot seen to get it to work. This is a 5 year old upper end GE refrigerator. They give us a two day window of when they will be here which is totally unacceptable but since we paid them once they have us. read more

Great service, fast and responsive. I called these guys in the morning and the were able the accommodate the time I needed them to come by that same day. They took care of two of my fridges on site. Very professional and pricing is their pricing was actually a little better than some of their competitors in the area. For fridge problems definitely call these guys. read more

The Frieg went out 12/23 OMG I was in shear panic...after YELPING several repairs serv I came up with these wonderful people not only did they come out THE SAME DAY but the where able to completely locate & repair the entire COMPUTER SYSTEM for my frieg THEY LITERALLY SAVED CHRISTMAS thanks so much GEORGE U R AWESOME I highly recommend them % read more

The very pleasant repair-person came on time, evaluated the problem, had the needed part in the truck and the problem was fixed in less than an hour. The price seemed fair. All in all a pretty painless experience. read more

When your fridge breaks down (especially after a trip to the market), it's always a stressful thing. My sister's fridge stopped working after such a trip. Since i was on break from school, i helped her out, i looked up refrigeration repair in oakland and organized the whole transaction. It was between Continental and another place. It was just serendipity that i called George first. I called the other place first, since it was the first good review on yelp, but the phone was busy, so i called George. I really lucked out. George was nice on the phone and was very accommodating, he was able to come out the next day. That night, i moved all my sister's new perishables to my house. I made myself a lovely dinner that night! So the next day, George was set to come out. He was punctual (i had warned him it was hard to park in the lake merritt area) I actually saw him come a bit early, scored a primo parking spot in front, but wait until the appointed time to come in. He was super nice and very knowledgeable as you would expect from someone in the biz for over 35 years! After asking me what was happening with the fridge, weird noises, leaks (if any), how old it was and other such observations, he quickly diagnosed the problem to be the computer board in the back. It's the source of most problems on newer model fridges, not like the old fashioned one controlled by a whole bunch of different parts and accessories. He immediately called his supply guy and luckily, he had one last computer board in stock. George asked for overnight shipping and said he would expect it in his shop in the morning and he would come back out to install it for me in the afternoon. The next day, an hour before i was due to meet George again, he called to say the part was not in yet, but he would keep me posted. I appreciated being kept in the loop. Only an hour after our regularly scheduled time, George called, said he had the part and was on his way. He again was fast and courteous. I felt like i was his only client and was a top priority! I cannot recommend George highly enough. He is super nice, super knowledgeable, and super fast! He is very old school and was surprised when i told him i found him on Yelp and he had only one review, but it was a great one. I told him I would write his second glowing review, i am a little late with it, but here it is. If you are in the Oakland area, you will likely get George on the phone, if you are lucky, you will get George to come out. he has other locations, so he works all over the Bay Area, but the original is Oakland. Oh yeah, cost wise, he is totally reasonable, the bulk of the cost is for the part. Charge is for diagnoses but it gets taken into account if you have him do the work! read more

I don't know why so many negative reviews. I have been using this company for over ten years and they have been nothing but helpful and most importantly, honest with me. They don't beat around the bush. I know of other refrigeration companies out there that I have used in the past and they all have managed deceived me. On top of receiving great service, they have been fast and very reliable. I have recommended Continental Refrigeration to my other friends and they have also been very satisfied and have been using them repeatedly. Overall, my experience with them has been fabulous and I do not plan on changing to any other company, most of all because of their HONESTY. read more

We called Continental Refrigeration about 7-8 months ago because our refrigerator was making all this loud noises. They came and told us that we needed to buy a new motor for our refrigerator. We bought the motor and thought everything would be good. Two months later the noise started coming back. I called Continental Refrigeration and told them about the noise. I was told that sometimes there will be noise because the motor is still getting used to the refrigerator. I believed them! Now the noise is back the way it was the first time I had called them. I called them and left a message on the phone and I was told that my call would be returned and I have yet to hear from them. I called them this evening and I told them the whole story from beginning to end and now I am told that they have to come out for a new service because it might be something different. We are living on a very tight budget and for them to do business like this is not alright. They are the ones with the knowledge and the ones who own this business and they should not be treating customers who need their help like this. They are lucky they even got one star for I would have liked to have given them no stars at all. From a very disappointed and pissed off customer. read more

I have been using Continental Refrigeration for over 10 years. I have a large fridge that I love and I would not trust with anyone except George from continental refrigeration, he is dependable, reliable and honest. I will continue to call on them for all my refrigeration needs in the future. George's expertise does not go unnoticed and he is one of a kind. I would recommend Continental Refrigeration to all of my friends and family. Thank you for providing a great level of customer service, I truly value George's expertise. read more

George at Continental Refrigeration helped me out four times over the last five years, most recently in July 2012. I saw some very negative posts on George and know the person well enough to try and set the record straight. We have a large and relatively expensive fridge - the kind that needs speciality help, specialty parts, and an experienced touch. Every time something went wrong, George took the call, responded right away, worked around our schedule, and came to make the fix. He took the time to explain the problem, which was pretty hard to do for a non-refrigeration layman like me, and walked me through the solution. He always kept his promise, and in at least one instance where the repair took twice the time to complete, he honored the original quote he gave me. I think there alot of refrigerator repair shops out there, and it's the sort of specialized area that few people know a lot about. So having someone you trust makes a difference. In my own experience, George was always trustworthy. I'd recommend him to all. read more

i'm very pleased to recommend Continental Refrigeration without reservations. We needed a diagnosis/repair and a confirmation that a noise I was hearing was nothing serious. George was on time, professional, experienced and knowledgeable. Fortunately, all I needed was freeon and a thorough cleaning of the condenser. He knows refrigerators and how they function. George and his assistant were courteous and respectful at all times and a pleasure to have in my home. read more

I've used Jorge for several years to repair commercial refrigerators for a family business. Jorge is very knowledgeable and dependable - he's a pleasure to deal with. He's help keep a family business in operation that could not afford to purchase new equipment. Jorge has always made "best effort" when we had emergencies. He's always been there for us and I would not consider calling anyone else. read more

If I could put zero stars I would. This guy George is the most rude and unprofessional person I've ever come in contact with. I work as a property manager and a tenant had a faulty fridge. The manufacturer hires George and continental refrigeration to repair the appliance. They send him a work order he claims never to receive. I follow up with George and he says he works for himself and not the manufacturer and if I'm not okay with that to find another repairman. I tolerate his rudeness because I need his service so he finally arrives 3 business days later. He notices the problem and has to call for parts before he can return and repair the fridge. I think that's okay this is normal at least we are on our way to fixing this thing. We ask him for a time table as to when to expect for the work to be done. He responds with, when I get the parts I'll let you know. 8 business days go by and no word from George. I call him again, same response. No urgency on his part, no time estimate. By this point my tenant is without a fridge for 2 weeks now. 3 more days go by and George finally calls saying he will be out to make the repairs the next morning. He then calls to change the appointment to the afternoon, so I wait and wait and wait. He never shows up. The fridge still hasn't been fixed for 3 weeks now. I call the manufacturer to file a complaint about George so they contact him directly so he can make the repairs. George completely unhappy with with my complaint says he refuses to make the repairs now because I had the manufacturer inconvenience him. I'm absolutely so frustrated by this point I tell him it's been 3 weeks and he's done an awful job, so he just hangs up on me. DO NOT USE THIS MAN AND HIS COMPANY. He could care less about customer service and works at his own convenience. He is rude and self entitled. I was patient with him and maintained being a jerk to me. I can't stress enough to not use his lack of services. I was foolish to stick with him and now I'm here with no repairs looking for another company that will have to go through the ordering process and the fridge won't be fixed for another week or two. Heed my warning, Please. read more

I came into work on a Monday to discover that at some time over the weekend one of our refrigerators had stopped working. I called Continental Refrigeration and was able to get a same day appt. A technician showed up within a couple of hours and was very knowledgeable and honest. Turns out we may be better off with a replacement due to how much the repairs would cost. Overall: Responsive, same-day appt, timely, knowledgeable, and honest! read more

George was great! Our freezer stopped freezing on Sunday morning. He was out within a couple of hours and was very friendly. Unfortunately we had a freon leak that couldn't be fixed permanently. But I really appreciated that he didn't have me pay for a fix that wouldn't have lasted. If I ever have problems with my new refrigerator I will call George. read more

We were going on vacation on Wednesday morning and we called these guys on Tuesday morning with no refrigeration; they had it fixed on Tuesday by 2:30pm! Way to go George! You and your guys are great, we really appreciate that you cared enough to help so quickly!! read more

Serious issues with the refrigerator. Called continental refrigeration. Talked to George and discussed the problem and potential causations. George came out the same day. A part was needed to complete the repair, George immediately ordered it and was able to complete the repair the next day. George is excellent because he will tell you if it is better to repair or replace. He is prompt, professional, clean and keeps his commitments. Would use again if the need arose. read more

George and Lalo of Continental Refrigerator not only saved a complex refrigerator, they helped salvage a large dinner party. They were at my kitchen within an hour of my frantic call to them, they identified the problem quickly, and ordered the necessary part while still at my house. When the part was ready, they installed it promptly, with professionalism, goodwill, and attention to our needs. The price of the part to us was without markup, and the cost of labor was reasonable. It was a pleasure to work with with them personally and a relief to know that help in an emergency is close at hand. read more

I'm baffled by the negative reviews here. We struggled with a broken subzero refrigerator for over 10 weeks this summer (meaning it didn't cool below 55 degrees). We had two separate companies come out for a total of 11 visits before we tried continental refrigeration. Upon first contact with Continental, we were satisfied. Excellent phone service and they offered an appointment on the next business day (Monday). To my surprise, I got a phone call on the Saturday morning prior to our scheduled appointment - Continental had finished a job early that morning and offered me appointment within the hour! Albert arrived on time with a very professional and friendly manner. He quickly diagnosed the actual problem and confirmed that there was a freon leak with a gadget. He returned a few days later after receiving the part - they worked with my hectic schedule and fit me in ASAP for a 4:30PM appointment that same day (both other companies wouldn't work past 5). He again was professional, friendly and left the refrigerator/kitchen cleaner than when he arrived! By the next day, I had a functioning refrigerator....FINALLY!!! THANK YOU!!!! read more