Horrible unsanitary substandard bathtub resurface by Mark Rios, the worst…read more
Rio Refinishers of San Antonio, Texas, resurfaced the bathtub in my unit at Lincoln Village Apartments prior to move in.
When I complained to management about the soft, rough, dirt-stained tub refinish, they sent the contractor, Mark Rios, owner, to take a look. Mr. Rios told me he had done the work himself and it is to Lincoln Village Apartments standards.
The new finish is not an industry-standard hard coating, but some sort of soft paint like the latex on interior walls and trim.
When I asked Mr. Rios what the tub is painted with he said he doesn't have to tell me.
The paint is applied right over the dirt, and scrapes off with a fingernail.
To see the job check out my little YouTube video titled, "Tub Refinish at Lincoln Village Apartments, San Antonio TX"
When I moved into my unit in May 2016, leasing office manager Jessica told me the bad smell in the apartment was because tub was newly resurfaced. I was pleased to hear it, but not on seeing the job.
So I offered Mr. Rios to pay him out of my own pocket to resurface the tub hygienically with an industry-standard, hard finish. He said he had to talk to management. I escorted him to the door to ask the permission but he never got back to me.
And a few days later on June 10, 2016, I got a vaguely-worded, formal lease violation for "Disturbance."
It took me 5 days to discover what that is for.
Turns out the violation is for upsetting Mr. Rios.
On June 15, 2016, property manager Carla Hinosoja told me via telephone that she had never seen Mark Rios so upset.
I invited her to see my bathtub and she came and took photos. Turns out that out-of-town owner, Mr. Chaim Freeman, thought he was getting standard tub resurfaces and is deciding what to do about the situation.
And management is working on getting me a standard, hygienic, hard tub resurface.
At least they said so about 10 weeks ago.
But nothing has so far been done, and neither Lincoln Village Management nor Mr. Rios has contacted me again.
And the lease violation is still in place. Although a few weeks ago I asked that it be rescinded, letting them know I'd learned it's against the law to retaliate against a tenant for reporting a maintenance issue in good faith.
A neighbor whose tub is similarly resurfaced by Mr. Rios, took scrapings of the paint and sent them to an independent lab for testing.
Bacteria colonies are embedded in her bathtub refinish.
