I am rating you zero. I have sent 2 boxes one from May 2017 and one August 2017 until now. My brother still not recieve these boxes. These were Christmas presents for the kids with toys and school supplies. When you try to call there's no answer. I recieve a text 5 months ago stating the boxes are in Manila. But till now still has not arrive in Bacolod Negros. I have never been so disappointed with this company. Their customer services is a joke. They should be reported to business bureau for not delivering your boxes. read more

DO NOT DO BUSINESS WITH MAC GALDO or CLARICE GALDO- or anyone related to their team. The services they say they will provide will not be delivered as experienced by many of their customers. As a matter of fact, until now their customers were left to their own devices to retrieve their balikbayan boxes they sent more than 2 years ago which the Galdo's shipped to the Phillipines BUT DID NOT PAY all corresponding dues, fees etc. In short the boxes are now in limbo somewhere in the Philippines. Don't trust these people on any business they will have. read more

We've been with this shipping company for the past years and even helped them to get more customers throughout NC. Apparently, something happened on their end and failed to ship my boxes last June 2017. Until now, the receiving end still waiting for it. Called the customer service and had promised will be arrived before December. But here I am typing all their BS excuses. Like, something happened at the port or the agent failed to fill out something smh. Either they lost em boxes or robbed me. PLS! Don't you DARE to go with this company, unless you wants TROUBLE! read more

All hope is not lost. Trek over to CFS-Group on Facebook. We have located the boxes abandoned in Manila. We are working with Bureau of Customs and a forwarding agent to accomplish delivery. There is a nominal fee from customs and carrier. We are not charging anything to help you but BOC insists on money for duty and the carrier will have a delivery charge too. We welcome new members but let me warn you, you are running out of time, ( it's 1/52019), so act now. Join CFS-Group and get your box back ASAP. read more

The worst! They suck! My boxes were picked up by mac galdo july 2017 and it's already mid january 2018 but they havent delivered my boxes in the philippines yet. Customer service does not answer calls & mac does not reply too. They should not operate this business if they cant give good service. I dont know now where my boxes are. I will never use this forwarder again ever. read more

We paid them $287 to ship 3 boxes to my wife's family in the Philippines. A few months passed and the boxes never arrived. We heard through friends that the company is going out of business and will not deliver the boxes. According to what we were told the boxes are being stored in Customers in the Philippines. DO NOT USE THESE SCAMMING THIEVES!!! read more

Please do not use Continental Freight for your balikbayan boxes. You will be sorely disappointed. Customer service is non-existent. Of the 5 phone numbers that I have for Continental Freight, you will only be able to get 2 to work. If you can leave a message, it will go unanswered. One of the voice mailboxes is full, so you will not be able to leave a message on that one. If I could leave 0 (zero) stars, I would. One star is being more than generous. I think that the worst part about the situation is that one of the voice messages on a phone number says for you to "have a blessed day" as if to imply that the person/company is/are Christians. Wish that people would not do that. Makes all Christians look bad. Just like when a car sporting a Jesus fish cuts you off in traffic. read more

I will never ever send anything with this company again. I sent five boxes this year. It was picked up on first week of June of this year (2017). I was amazed with the cheap promo, $65.00 per box why not right? Two of my boxes supposed to be going to Ilocos Sur, and the last three is going to Tarlac. They gave me a box confirmation # they said it will be a long turn around which will most likely arrive in the Philippines in the next two months. I called them on Sept. 25 2017 and after attempting like 10 calls they finally picked the phone up. I was promised that the boxes will arrived the first week of October in Manila and I was advice that I should call my family back home to let them know about the good news. It was then the Third week of October and my family has not receive any boxes nor a at least a call from them yet. I called them every chance I have after Oct. 15, 2017. Most of the time no one will pick up the phone until I started blasting their phone for 4 hours. The same Lady I spoke with since the day one were the same lady whom I spoke with. Her dialogue is the same and I became irate of course. She was very consistent with the same spill "Sorry Ma'am about the delay, The manila branch only informed us about the ETA", "I apologize for the delay, I will call the Branch manager to verify" , "If you want you can email them directly........" etc.... I wanted to trace my box myself so I researched and try to locate my boxes. I couldn't trace it from their website because it is not working. When I called them again to inquire they just gave a 4 confirmation number and I told her that I have 5 total boxes. She has to hang the phone and "verified" it. When she called me back she said it went to a different container! I started getting mad because she sounded like my box were no where to be found. I asked her about the company they are using back in the Philippines and they said they do not have that information. They were only given a email address. I emailed them numerous times and I never have a reply from them. I called again on Friday 11/10/17 No one answered, same on Monday 11/13/17 and Tuesday 11/14/17 morning and no luck. Around 2pm of 11/14/17 I spoke with the same lady and she said the same thing. My box in on its way and they can't provide any further information. It's been total of five months since they picked up my boxes. Why can't they provide me a valid answer? I am getting frustrated! I think I got scammed with this company! My next step is to seek for a legal advice and action! along with the person who picked my box! read more

two boxes sent last january by from georgia has not been received. nobody seems to answer their phone and you leave your complaint and contact number but no return call received. emails were not answered too. bad customer service. update (7/22/2018). a group of dissatisfied customers felt cheated are about to file cases against the freight forwarder. would provide updates as soon as i get it. read more

If it were possible to do a NEGATIVE 5 I would. For three years this was a good company. My last shipment was June 2017. My boxes still have not arrived and the company will not respond with any clear reason or any anticipated date of delivery. RUN FRIM THIS COMPANY! read more

My sister sent 1 box last Feb 2 and another one on March 9. Until now the boxes haven't arrived. As per verification from their website, the boxes arrived in RP April 27 and have not been delivered until now. I am also wondering why the boxes arrived on the same date when they were transacted separately. They have been telling my sister that they would be delivered this or that week but unfortunately no box arrived. There is never a day that our house is unmanned. It is so frustrating. This never happened in the past 25 years that my sister has been sending boxes from the states. It is her first time to use them. NEVER AGAIN! And I can't even post this without giving them a star! read more

I'm trying to reach you all about my package I sent it last August 6 2017 and still my family don't receive it.Its more than 6 months now I'm so disappointed! I still have my receipt and don't worry I'm coming soon there in your office cause no one is answering my calls.I DON'T KNOW WHAT THE HE'LL HAPPEN ON MY PACKAGE! it's not that much but I'm telling you I'm coming for it! One thing I will tell to those who's planning to send in this company,don't trust and never send it here! read more

My box was picked up last August 12, 2017 by Mr Mac Galdo & wife , it is now June 12, 2018 , my box still not delivered ! I talked to Josie and still cannot give me a decent answer as to why my box still not delivered ! That box is for an elementary school in our town for the feeding program ! Also some school supplies for the students ! Please be honest with me as to what happened to my box ! ............... Ofelia Monte read more

Shipped 2 boxes from Alabama on 19 Nov 2017 to Olongapo. Now may 2018, not received. no info, no contact.

worst shipping company EVER!! its my first time to send a balik bayan box to my family in Mindanao, Philippines and my friend told me to try this company, I sent it on February 2017 but until now it hasn't arrive. It's been almost 7months now. I don't know if my box is already lost or what coz they couldn't even give me an accurate information about the status of my bb box on why it hasn't arrived yet. I emailed them and nobody answered! BAD CUSTOMER SEVICE and WORST WORST SHIPPING COMPANY! I will never use this company ever again and I will never recommend this to anyone! read more

Same thing happened to me. Our box was picked up last September 2017 and it has not been delivered. No one would answer our calls nor emails. Should we report them to the feds for investigation? It's robbery...across state lines and international. read more

worst shipping company ever!!!! do not use!!!!!! shipped two boxes back in january and still not arrived at time of this post. no one is answering the phone and the guy who picked up my boxes says he can't reach anyone either...i think i got scammed!!!!!!!!! My next step is to contact a lawyer!!!!! read more

We sent a box with this company back in June 2017 and it's November and our family has not received the box yet. I have called many times and no one picks up the phone or answer your emails. I was able to talk with someone over 3 weeks ago and they said it was in Manila and should be at my families house with in a week. Still no box. I will never use this company again. read more

An agent picked up my box in February 5th until now, July 20th it hasn't arrive.. Called the office many times and no answer.. It won't even show anything on the tracking... This is the very first time that it take too long for my package to arrive and first time sending for this company... Worst service ever.. read more

Sent two boxes last March 10,2017 from Florida and until now my family hasn't got them yet. This is going to be the last time I will do business with them. They're very unprofessional. I left several voicemails but they never returned my call. Take ur business somewhere else! read more

I had 4 boxes picked up Aug 2017, they still have not been delivered. They've had excuses about changing warehouse vendors in the Philippines. And now when we call there is only an answering machine, and never a reply. They don't respond to emails either. They should be shut down and under legal allegations. It is now May 2018, enough is enough read more

March 23 when we send our box to the Philippines. Today is July 18, it just arrived in Cagayan Port; 7 more days with Customs, then 10-20 days more after that for delivery The delivery estimates on your invoice form are so inaccurate. I left a message to the office in Cagayan 4 times and they never responded back to me. Very poor service. Will not recommend this courier to anybody and will never use your services again. read more

mack pick up my boxes last October 13 and until now my boxes was not delivered yet. keep calling this company and mr mack they never answer my call. what i did i call using different phone number and used different name and that is the time they return my call and was able to talk to receptionist josie she said that the boxes is already in the philippine but thier company in the philippine close. i went to UMAC to send boxes they said that there is a group that they file a complain to this company so im trying to find that group anyone on this site know about that? kindly text me 9124328128 read more

It's my first time I send a 1 box to my relatives in Philippines. And it's been 5 1/2 months and my box still haven't deliver yet. I called and emailed continental but nothings happening. I am very disappointed continental forwarder :-( read more

BEWARE!!!!!! Picked up my boxes in February yet until now they haven't been delivered. They gave us tracking number that can never be tracked and a customer service number that's basically dead!!!! read more

Is there anybody from the company that can answer why the 2 boxes that I sent last April of 2017 did not get to its destination until now??? It's already 2018!! Hello!! What's going on here?? You don't even give us an update. Please stop doing the business if you can't support it. read more

WORST WORST WORST - no one answering their phone. Requesting for a return call, nobody does, but when they pick up your boxes they will call you multiple times now, never heard from them even tracking the boxes.....really WORST. Please do not send your Balikbayan Box/es to this company..... read more

I haven't given much taught about sending balikbayan boxes to the Philippines. When it came that time I asked around from friends of mine about who they used as their balikbayan boxes to. They told me about Continental but I also heard a lot about LBC in the ads on TV. So I went with the bigger company LBC and inquired with their local agents. Let's just say they are too confusing to talk to when I asked questions. I would think for them being in this business they would know specifics but I guess not. I talked to two different LBC agents here and they are not too far apart from each other and their prices differs. Hmmm makes me suspicious. Why would they give me two different prices if it is just going to the same destination in the Philippines? A friend then convinced to try Continental. She said they have a flat rate service sent anywhere in the Philippines and if I dropped it off at their warehouse I can even save more. So I did. I was surprised with their service. They contacted me days later to let me know my box was on its way to the Philippines and gave me an ETA. Forty five days later I was surprised again to get a call that my box had arrive in the Philippines. Wow! Then next they contacted my Father the receiver to let him know the scheduled delivery. My father was happy when he got the box on his birthday. Great timing! Let's just say my first experience to send a Balikbayan box to the Philippines was a great one. I hear things from friends about why it's taking so long for their box to arrive or saw on Facebook boxes being tampered. Well not with Continental let's just say they got their act together. Kudos to you Continental. Will be calling you again soon. read more

Sent my box last March 2017 and it has not arrived until now yet. Its already running 7 months. Some of the goods i sent for my elderly mother, which she had requested might be bad now. Continental sent me a $40 worth of coupon to be use next time i ship with them. Should i use those for them to keep my goods until it turn bad before it gets to my family? hell, no! they rather keep it themselves. I tried to ask for a contact number of their Philippine Shipment counterpart, so my family could get a hold of them and check the box, but the lady said they dont know their numbers! they can't even give me the exact address as well! how is that possible?what a heck. that's a clear foolishness. First week September, I was told that my family will be contacted at the end of that week,but its already October now , and that week has not arrived yet. My elderly mom have been counting so many days waiting, as I told her that it will get to them in 3 months time , like i was told too.I feel so disappointed about this.Looking on reporting this to the authorities. read more

This company is nothing but a sucker! Sent 5 boxes January until now I don't hear anything where are my boxes I called and text countless times they never pick up and never answer my text. Over my dead body I will sue this company for them to pay everything. read more

I've been sending my box since 2012 . I've been happy with their service they notify me after the vessel has left and when it arrives in the Philippines. They also follow up after my package has been delivered to insure that everything is ok. Continental is a class of its own no other Balikbayan Box shipping company has ever provided an A1 service like they do. read more