Great service and great prices, would definalty recommendread more

I am positively dissatisfied with the service we received from Blindcraft Hartlepool, especially as…read morea friend recommended them. Sometimes it worth paying that little extra for quality service. As with Blindcraft we got Poor service, very arrogant sales and a poor installation. We have since used another company from the town which charges a little extra but in terms of quality and after sales service was money well spent. Would certainly not recommend. One star one star to much !!

Well where do I start! First of all the 1st time I was booked in for the blinds to be fitted, the…read moreliving room had been made with the measurements the opposite way around. Then 4 weeks later I had a problem with the blinds fraying. I messaged them with photos and a message explaining exactly which room and slats where at fault, I have proof of these messages, but apparently I said they where all faulty! I was told I could either keep the same fabric then if I had any more problems that I could choose a different frabic as it would be a faulty batch. They choose to replace all my blind which I was grzatful for but it was the same material as I loved the colour and pattern. When they were changing them the living room didn't fit again as they cut it to the 1st measurements. Low a behold I've had problems again and they won't let me change the fabric as they first said they would if problems continued, they will only replace the faulty slats. What about being told of 2 different members of staff members about the faulty material? This is now being dismissed. I've had nothing but problems and the manager has told me 'it's down to the usage of the blinds'. So I said basically your blaming me on how I use them and his answer was yes! How on earth is it possible to use them incorrectly? I have 10 plus years experience in customer service and I would never put the phone down on a customer like he did to me. Not even a apology when I called back up. If it was me I would have said sorry I've said all I have to say, I'm going to end the call. Nope nothing he (Derek) put the phone down while I was taking. This is so unprofessional and rude. Please be very cautious if buying from this company. You get what you pay for! Cheap cheaper cheap! I will stick to Hillarys in the future. If I could have I wouldn't have even left one star.

Unfortunately this 'business' is a con, a scam - they supply you with boxed products that look…read morecomplete but when you open them up, there are parts missing. If you contact them to ask for the missing parts, they ignore you. They may be cheap, but that's because they don't care about their customers or their families. Avoid this so-called business like the plague.