Amazing customer service. Over and beyond what was asked of them. At first the location in the…read moremidst of downtown traffic and parking seemed daunting but Ina Chang was always willing to run out and pick up the items that we needed scanned, saved, and even converted to OCR. Much mahalo for a timely turnaround at an affordable price.

It's a family run business and Ina is superb at her job. She really cares about the customer and…read morehas an amazing story of how she got started. I swear she must have started her business when she was 15, because she doesn't look old enough to be running such a successful, woman owned business. They help you become paperless and have the best super sensitive machines where you can rent or have them do it for you. I highly recommend just having them create your paperless solutions. They are great for AOAOs, old photos you've been anting to put in the digital space as well as they do translation services... say what?!!! Such a unique business and I believe they are the only ones and yet still the best in their industry. Such a simple and necessary business. Check her out in downtown and if you're lucky, she also does Chinese calligraphy. Bonus!

Pro Image is THE BEST! The Law Firm I used to work at in 2008 used them for EVERYTHING…read more They were always friendly, efficient & got the job done - no matter which location you selected (but whichever one Dean is at is even better)! Dean has been working there the entire time (~16 years)! Kind, conscientious, dependable, knowledgeable & overall a wonderful human being. Professional quality work suited for any of your needs!

Update: Within minutes of me posting this and also a story…read moreon Instagram (I know they never saw either), Joey called me. He didn't apologize which I respect, because what he did was even better. He made it happen and only ten minutes so I had to leave right away so I could make it on time to my appointment. He said as long as I didn't mind if it wasn't perfect. The effort was perfect and all I can say is that goes a long way. It made me look more professional. Maybe I was wrong about his customer service skills because to me, this meant the world. Such a small thing, a human touch... can change everything. Thank you!!! Original Review: PSA. Had a bad customer service event with @proimagehi I called to see if they could have it ready for me and waited and waited for a call back as the guy (Dean) had to take a look at the email as someone was on it. First of all, not efficient, but that I had to call 40 minutes later to check on only how long it would take. I don't find that useful. When I called, Joey was also not helpful and I mentioned that and he said he said he was sorry. But that's not what customer service is. It's understanding why the customer is upset, sometimes offering something, but mostly making what's important to them important to you. Going back to my usual best printing spot instead of getting what's most convenient. Sometimes it's just not worth it. I get you're busy, but you should never make someone feel you're too busy for them. I don't care what industry you're in.

Truly my go-to! Quick, nice, easy to work with, and very convenient. Also it's not too busy at…read moreleast for the times I've been. My small orders have always been turned around the day of.

March 2021- I needed to print postcards by the end of the day. I emailed Professional Image in the…read moremorning asking for prices and other questions. I got quick replies and was able to upload my image and pick up the prints later that afternoon. They were very easy to correspond with and delivered great customer service and quality products. Prices are very reasonable. I would highly recommend getting your print jobs done here.

Legal service for those in need... in Honolulu, Hawaii…read more.. A couple of months ago, I thought that my aunty was going to die. With no will or trust, I wanted to help her, but I'm no attorney. I called the Legal Aid Society and got some advice. I waited until aunty was healthier to start the paperwork. I called before I drove downtown to warn them that I was bringing an elderly kupuna to their office to make sure that she would be helped in a timely manner. The female who answered the phone said that appointments are by phone because the lawyers work from home! Yay! Better for me! Just wait... maybe half an hour... until the next available attorney can assist... Great! I was on hold for about 15 minutes when Marie answered the phone. She was very patient and professional! We got some paperwork done with aunty answering some questions. Marie was very kind to ask if there were any questions... None! Thank you so much for your help! This is a tremendous relief to me!!!

Someone Told Me Legal Aid Could Help Assist Me For Some Help. I Gave them A Call Multiple Time's…read moreAnd Spoke To Someone There. They Told Me They Would Show Up For My Court Date But Never Did. I Ended Up Having To Fend For Myself Over & Over Without Any Assistance. All I Keep Getting Was Okay I Can Help You & Sure Then I Got The Cold Shoulder Later. I'm Not Sure What Was Going On There. Maybe My Case Was Too Much To Handle.

Update: Internet service restored; am increasing the rating to 3 stars, mainly because of Jim, who…read moreshowed professionalism and actually worked to resolve the issue. My concern remains with the overall troubleshooting approach. Multiple technicians quickly blamed my personal router, even though the outage started immediately after Hawaiian Telcom removed my TV Advantage package. The fix ultimately came from Hawaiian Telcom's side, not mine. They needed to clear the MAC address. Hopefully, future support does not default to "customer-owned equipment" before fully checking recent service changes. A less tech-savvy customer could have been without internet for days. Thank you Ms Maria O. for the robotic response/offer to provide assistance. I'll consider the issue closed.

We had a sales guy come to each one of our doors at Makakilo Gardens. Said he could install fiber…read moreoptic for faster internet and that everyone was doing it . So we switched over. Sales rep said he would schedule a day. We agreed and said weekends. Within a week, technician came, he just started working, didn't even acknowledge us. Where was the communication saying you were coming down? To make it even worse he left a big roll of the fiber optic line, I told him I just had it fixed where nothing was sticking out, and my other half told the guy we aren't suppose to have anything mounted on our walls because of HOA violation. He still mounted it on the wall and left a big roll of fiber optic hanging on my wall like we ghetto or something. Couple weeks later another technician came and left our swing chair all the way out and I thought that was weird. Next thing I know I have two @#$&!!! Boxes on my dam wall. Now I know why he left a big ass roll. Unbelievable . ALL UNITS ARE SUPPOSED TO HAVE ONE BOX EACH. Now my walls get two !!!!!!! F $&@! Bull $&@!. I left it because it is not my neighbors fault . We called customer service and these mutha $&@ wanted to charge us for redoing it?!!!!! Even though the technician knows that it's wrong , just try walking in the back of all our units. All UNITS HAVE 1 f$&@! Box. believe within the company there is no communication, no guidance for technicians (or proper training) , no customer service, etc. I give this nice lady this though, we called once and she was very apologetic and said to return the box and keep the line. But what about the other box mounted next to ours ???!!! No body fixed it yet. We gave them this whole month to come down. No one came. We called a second time and that's when they said they want to charge us to get it re routed to our neighbors ??? Guess what June 24, 2026 still f$&@@@@@ there. I had enough of this bull $$$$&&&&&@@@@ . Don't go with Hawaiian Telcom. I guess I gotta be stuck with two mutha f$$$&&@@??? Boxes on my wall. I had my other half mount the two boxes on the brick walls instead of the wall to our unit . Still yet YOUR TECHNICIANS COULDVE DONE BETTER. Shall I even talk about how they be parking in any kind parking stalls when we have home owners that park in specific spots. I gotta tell them not once but twice to move their truck even if they aren't working on my unit ?? Do better. Better yet fix this problem . (AND NO I DON'T WANT TO BE PAST AROUND ON THE PHONE, NEED SOMEONE LOCALLY TO FIX THIS) Side note: The picture below is proof that technician left a big roll hanging on my wall . I will post picture of what it used to look like before Hawaiian Telcom came in.

I contacted Wai'alae Professional Image the day before the day before I needed brochures printed…read more I had contacted two other printing companies that didn't have the colored paper I needed. I had used this Professional Image Store a couple of years ago for business cards. Reid informed me they needed at least two days lead time but they would do it this time. He was able to do it within 2 hours. He was a life saver!

Awesome customer service! Print job fast and came out fantastic! Highly recommend Professional…read moreImage!