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Consumer Direct Care Network Alaska

1.0 (1 review)

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8 years ago

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Visiting Angels

Visiting Angels

5.0(4 reviews)
2.5 mi

We needed PCA assistance in Anchorage on short notice, for my mother. Sue from Visiting Angels…read morecame to our house the day after my call, set up our account, and showed us various ways to physically assist my mother before the PCA arrived. Sue had a PCA at our doorstep the next day. Sue was very compassionate and professional. 5 Stars.

JUST PERFECT! Sue from Visiting Angels was one of the kindest, most compassionate, caring, and…read moreunderstanding people I've ever had the pleasure of speaking with on the phone. She called me in less than 5 minutes after I filled out the online request. My family had just gone through an unimaginable tragedy with the sudden death of 3 immediate family members in a terrible accident and we urgently needed a caregiver for my mother who just lost 3 of her children. SUE spent at least an hour on the phone with me, just out of pure kindness and sympathy, even though she knew she did not have someone who could come in our area immediately to care for my mom. She promised me, however, that she would work very hard to find the right person as soon as possible and even if she was not able to do so, she would keep calling me frequently to keep me posted and to check on my and my mother's well-being. I never in a million years expected that kind of amazing service. I'm sure that was not in her job description. There are still WONDERFUL people in this world and Sue is one of them. I hope her bosses see this and give her a big fat raise and a promotion. From a very greatful client, who needed a friend that day! Tirzah

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Visiting Angels
Visiting Angels
Visiting Angels

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Home Care Assistance of Anchorage - Senior Home Care Services

Home Care Assistance of Anchorage

1.0(2 reviews)
1.1 mi

Worst care giving agency we have ever encountered. Cheri only cares about money, period, not client…read moreneeds. They overcharged my elderly, disabled father twice, allowed their employees to make their own hours & acted extremely unprofessionally when we brought this to their attention. Their "director of operations" Reilly Buck (the owners son, big surprise) is also ALL about the money and NOT client care or services. We had 3 different care givers in a 2 1/2 week span, 2 call outs, then they charged my dad to train their "field supervisor" Mike, while another care giver was also in the home attending to my dad. They are beyond unprofessional & shady. I wonder how many people they take advantage of on a daily basis by overcharging clients especially when the clients themselves are the ones needing extra care & assistance? Totally immoral to do in this industry and to people who need and are paying for help. I have no doubt that they charge the VA & Medicaid hours that they're employees do not even work & we will also be contacting the appropriate state departments with our complaints in the hopes no one else gets taken advantage of by this terrible care giving agency.

Sheri would not work with us trying to get refunded money on service we did not get. They didn't…read moreshow up on four different occasions and my dying dad was very saddened and disappointed. Us kids and my mom were also very upset that we had to keep calling and asking where the care givers were and why they didn't show up. We had to do the work by trying to figure out why someone didn't show to take care of my dad. Very unprofessional and even more so they couldn't make it right and refund us for hours we didn't get service for. For people who are dying, it is so shameful on you all that you didn't make this right. I wish I could leave no stars.

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Home Care Assistance of Anchorage - Elderly Care Services

Elderly Care Services

Home Care Assistance of Anchorage - Home Care Assistance

Home Care Assistance

Home Care Assistance of Anchorage

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Hearts and Hands Inc - Outing to Eagle River Nature Center

Hearts and Hands Inc

3.0(2 reviews)
4.3 mi

I use to send my mother to this facility. Horrible. They give you a 30 minute range of when they…read morewould pick up my mother, so my son had to change his schedule so that he could be home to see her (my mother) off. Than, if we weren't home during the 30 minute range (earlier than that sometimes) they would call and be extremely about why weren't home and how we were holding them up, etc, (mind you, my mother's last one dropped off). My mother is 90 years old. The Hearts and Hands vehicle is a normal van with a ramp to access the backseat. They would have my mother walk up the ramp, hunch over and get into the back seat of the van. She'd have a hard time getting out of the seat and her legs were pretty bruised up from that daily escapade. Not only that, my mother has Alzheimer's, some days she'd be easy going and other days she'd be anxious. So they would send her home on the days she was anxious. LITERALLY, it was, say, 9 AM pick up, 9:40 AM call saying they're going to return her. Over the summer that wasn't as big a problem, as my daughter was home for the summer, but when she (my daughter) wasn't home, and my son and I were, at school or work, respectively, issues rose, as neither of us could really get out of school/work at the drop of dime. To top it all off, if my mother, even sneezed, they would send her home, "contagious" they said. We would watch her and see if she was sick. Nothing. Not a sneeze. Not a cough. Nothing. Which led me to believe, they just didn't want her there. And there is so much more. Not only that, the place is a drab. Dark. Ugly. Depressing. The staff does not like their job and you can CLEARLY tell by their facial expressions. If you don't like your job, get a new one. This place is definitely not a place to send a loved one. Unless you want to depress them. I would not recommend this place. The only thing I "liked" was that they would pick her up and drop her off, and they would give her rides to places every now and than. Other than that, I regret sending my mother for as long as I did. Horrible Place.

Hearts and Hands was there for our family when we needed them. Their warm and welcoming care…read moreallowed us to continue to work and provided my father with a safe environment in which he looked forward to participating. They provided individualized care that capitalized on his strengths. He loved to feel productive and of service. They allowed him to do essential tasks that contributed to his sense of well being. He also loved to walk and they would go with him on lunch time walks and just be with him. He enjoyed his time at Hearts and Hands. I would highly recommend them.

Consumer Direct Care Network Alaska - personalcare - Updated May 2026

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