Can I put -*****? Yes minus 5 stars! I know I am in Mexico but come on Home Depot have a little…read morepride in who you hire. Like previous reviewers said the customer service is F....g horrible. When in Mexico you are really limited on buying materials so you have no choice but buy from them. Most prices are higher than local hardware stores but they have things others don't. I am help build a house and bought 100,000 pesos of thing here and one day got fed up and went to front desk and yelled at the managers. I wanted someone to help me ship 8 doors. All the help in doors say I'll be back and never do. So damn lazy. Manager and I found the girl and finally able to help. This will happen throughout store except in paint dept where they are good there.

These employee's are slow as F.... it seems as if there always in chill mode maybe they should…read moretake some custimer service classes in the United States

Most hardware stores in Tj kinda suck, even Home Depot, although it has a big selection it doesn't…read morehave a lot of options, and is extremely overpriced compared to its US counterparts, not to mention out of the way. Fara on the other hand is centrally located, has a failry large selection for its size, decent prices, in addition to all the normal hardware store stuff they also have a decent sized selection of used commercial (and a few domestic) appliances, and parts to repair them too like motors and compressors, they also have a small selection of restaurant stuff, plates, glasses, coffee pots, etc. Some pet supplies, dogs, chickens, horses (i think). Chemicals from pretty dangerous like caustic soda and hydrochloric acid to the fairly benign things with 100's of uses like borax, and sulfur powder in bulk, and if all that wasn't enough, right outside they have tacos and transvestites 24/7-if thats your sort of thing!

I'm so glad I came here, customer service was on point, a guy name Mo helped me, he was very…read morehelpful, knowledgeable & honest. I'm not much of a tool guy or know much about them, hence I went there to buy my wife a power drill because she's the handy one in the house not me, yeah I know what kind of man are you Andy? Well I'm a good man that does yard work & cooks but I ain't building shit, that's why I buy her power drills, I know that sounds kind of weird & funny but hey it works for us. I went there on a Sunday not knowing what to get or was looking for I know I looked more lost than Stevie Wonder in a dark room, Mo must of noticed & came over to help me. I'm glad he did, he helped me pick a great drill for my wife & a few items for me to do my yard work, the guy was really helpful & cool. This place has very affordable items & good brands, my tool spot now. Thanks Direct Tool Factory & Mo, see you guys soon when my wife needs another power tool :)

Awesome customer service from the moment you walk into the store. Even though they had some…read morecustomers also needing assistance, we were asked if we had questions. I forget the name of who helped us but it was the buff islander guy who works part time. He was very knowledgeable and informed us of the sales and explained that this store carries blemishes from the factory that they are unable to sell in their normal stores because of their own standards. He showed us the difference with one tool being "too teal" for the Ryobi and now being sold as a "manufacturer blemish..." This store also sells "remanufactured tools as well. The original box is new and the ones outside the boxes are re-manufactured. There is an awesome selection and the Ryobi is for households and not so much for using for work. The remanufacturered still came with a warranty as well as the manufacturer blemish tools. Would highly recommend this store for your household needs, was cheaper than tools I hD waited to go on sale and a different a brand. Will definitely be back!