Bought 3 mattresses and got delivered quote with free removal of old mattresses....and specified…read moredelivery after 3:30 pm (didn't care what day as long as they could do it) Came 2 hours early and left my wife to deal with it. And left old mattresses. When she called to immediately to come back to pick up the old ones they told her they were dirty and wet.......TOTAL B.S.

In desperate need for a new bed, the husbeast and I decided to shop for one locally. We stopped at…read moreMattress Firm, and spoke with Kevin. Kevin is a delightfully helpful young man, who seems to enjoy what he does. We spotted what we wanted, took a couple of days to think about it, and on Saturday, we made the decision to buy. Our choice was the Tempur-pedic Rhapsody with the ergo bottom that allows it to adjust (Yeah we're old, but I LOVE the idea that I'm sleeping on a giant purring cat!) and become even more comfortable. The head and feet both raise and it has a massage option that really does lull you to sleep. While the bed was expensive, the customer service we received was excellent. Delivery was scheduled for less than 24 hours after we purchased the bed. When we thought that the 2nd remote was missing, Kevin offered to come down himself and deliver one to us. All in all it was a wonderful transaction. If I ever need to buy another bed - and hopefully it will be a long time until I do, I would use the company again.

Stuff is pretty good but now it's over price.Lower your prices and you'll get more customers. Two…read moreyears ago prices were more reasonable

Thank you, Robert for an exceptional customer service experience at your store. You truly made my…read moreday easier and kept your word. Thank you so much.

Been many years since we needed a new mattress so we began to shop & went to 3 different…read morestores......then we walked into Mattress Warehouse of Palm Harbor North, on a Sunday & was greeted by Jim. Unlike the other 3 stores, Jim was a guy that really cared what we would enjoy & not just trying to sell us on their "special of the day". Took the time, effort, expertise and wanted to know about us. No high pressure & when we indicated we wanted to think about it for a couple of days, unlike the other 3 sales people, he gave us his card & wished us big smiles every day. We then went to a different Mattress Warehouse & different it was....back to the high pressure & when the salesman realized we were not buying he excused himself & indicated he had other things to take care of. Returned to Dr J a couple of days later & still wanted to think about it & he did not change.....still the same guy, we first met.....no pressure & wanted us to find the mattress we would be happy with. Returned 3 days later.....purchased mattress........quick delivery & even a 120 trial period, just in case we were not satisified....... Wow, Dr J was the best!!! Thank you Mattress Warehouse for having a super guy that really cares about people that walk in. Could never have found this mattress w/o him. Big Stu

I have purchased king bed and single for my Dad. Excellent service in helping me decide the…read morefeatures needed. Especially for my Dad who could not try out due to his health. Return policy, if needed very helpful. I had two sales people and both very knowledgeable and went over and beyond in helping us. I also got super deal on both beds and headboard. Also very glad to buy mattress that was locally made in Tampa.

After stopping at 5 places... We purchased from Bed Mattress Pro and we were helped by the manger…read moreEddie. He was incredibly helpful! He was very knowledgeable and gave us the best deal possible. He made sure delivery was smoothly set up. I highly recommend going to Bed Mattress Pro and dealing with Eddie!

If 0 stars was an option I would choose it. If not happy with sales person assistanting you and…read moreend up on a mattress that vauses you physical pain they don't care. Only option is for you to pay 1000s more for a mattress exchange as they have poor selection of mattresses to exchange to. And they will try to force you to sleep in it longer. They will not allow you to talk to management and not return calls. Worst service ever.

After living in my house for a year, I figured it was time to get busy, buy furniture, and do some…read moreserious designing. I had to address an ever growing list of closest friends that want to come visit in sunny Dunedin, FL. I started searching furniture stores and couldn't find the seaside/coastal living style I wanted. Then, at 2:00 in the morning, I saw a commercial for Matter Bros. specializing in the Florida style. I saw the Tarpon location and went for it. That was six months ago. I have my family room, guest room, living and dining room completed! I can say that my American Drew Antigua wall unit is not only fantastic but was custom ordered to my liking with a price that blew the competition out of the water. My new 55" HDTV is a perfect fit. I have a new unique palm tree based dining table with a Key West style sideboard and mirror that complements perfectly. I ordered the dining chairs in a glistening sand color to balance. I also found a coastal style cocktail table that accents perfectly in the living room. I am close but not finished yet! As I was a designer in the 80s, I knew the business and also how aggressive some sales staffs could be. When I was greeted by Tina, I was skeptical to put it mildly. I didn't realize that not only did she give me room to breathe but she knew her business and was very personable. She was extremely helpful and performance emphasized excellence. She also made me feel that customer service was primary. I was given reasonable delivery dates, called by shipping in Ft Myers for confirmation and scheduled delivery, and assured by the delivery staff that they would do anything to make me happy. They even performed standard touch up right there. (Yes, you will have an occasional mark or two on your furniture no matter what the price. Get over yourself.) Since then, I had a minor concern that was addressed by Tina immediately. She has become a good friend and is now my "go to" person for anything concerning interior design and furniture. She is also the perfect person I would want to represent my company. I've read about others at other locations! Tom Matter was also most helpful during my shopping experience at Matter Bros. I do recommend this furniture store in Tarpon Springs.

We bought a leather couch from this store. It came with a broken metal frame. Their service guy…read morecame out, did nothing and after 9 months nothing has been fixed. They don't follow up and all the store says is it's not them, it's the supply chain and the service departments issue. NEVER AGAIN.

Dog ate the sofa cushion "innards". Fair price. Order ready when expected. A hike to Tarpon…read moreSprings so made it a restaurant visit, too.

Totally a place to go to for custom cuts. Very professional and knowledgeable. They provide a…read moregreat service to our industry.

We visited this location to shop for a mattress yesterday, on 29 of Jan and when I asked sales lady…read morehow soon they could ship the mattress she asked if I was here lawfully??? I asked her why Are you asking this? She said I have people visiting from different cities and she needs to know which storage to order from? Really?, what does that have to do with anything ? To try and cover her real intention ? She could have asked if I live here or if we were residents of this area ? I didn't realize I was talking to an ICE officer . If your brown and have an accent don't visit this place.

Staff was extremely knowledgeable. We were facing a number of issues trying to get both of us a…read morerestful night of sleep. They provided us several options to address our issues and spent a great deal of time with us. Nice selection. Reasonably priced. Purchased special pillows as well after trying them. Staff scheduled our delivery right away. Resting comfortably ever since.