Mr Poole is honest, dependable, prompt and as a bonus - great with your dogs! Haha…read more I had purchased a used washer/dryer set and it was making a funny noise. I gave him a call and he was available to come by within the next couple days. He found the problem, gave me all the details and told me candidly that it might not be worth fixing. We're still trying to decide what we should do, but appreciate him being so up front and telling us to weigh the options. We're definitely going to Mr Poole for all our appliance repairs! HIGHLY RECOMMEND

Carl Poole is NOT an appliance repair technician. He made four trips to our home, replaced nearly…read moreevery component on our refrigerator, charged us nearly $2000 and never once was able to get the refrigerator to begin cooling. Now he has taken the money and ran. He won't take or return our phone calls. He is a fraud. Legal action pending.

This place is horrible. Make appointments and they do not show up. Then reschedule several times…read moreand lie about it even though I saved the email. Then called a very nasty name when I called her on it. WOULD NEVER EVER USE THIS COMPANY. Deserves negative stars.

From the owner: We repair all home appliances and will normally get your appliance repaired the same day that we…read morecome out come out if we don't we will get the parts ordered for that repair and have them in the next day or 2 if it's a refrigerator greater we do have loaner refrigerators if we're having to wait on a part.

I asked Al the repair guy (Mr fix it) to help with my washer. my washer was throwing dirt after…read moreeach load... Al came to my home literally tore my washer apart and found that the washer itself needed a deep cleaning... 409 to the plastic tub (mind u I can literally eat out of washer as clean as that alone was) and took the barrel to the car wash to power wash it clean ( it sparkles now) after put back together and a cycle ran thru it.....NO MORE DIRT!!!!! I def recommend for your repair needs!!!

We called three companies and only one called back, stating there was waiting list. We waited over…read morethree weeks and finally found and called TN Repair Guy. He came out the same day. Would highly recommend.

These guys are nice fellas. However…read more.. Installed a budget outdoor unit, which fails to heat the house (and only half the house at that, downstairs). The previous unit was a much nicer one that needed parts but they took that and replaced with a budget that is too weak to heat the downstairs of the house. Refuse to do anything else claiming our vents are the issue - when prior to our old unit having malfunction, heated the house just fine. And the aux heat also works just fine. They came out and "charged the new unit because they must not have from factory" and it actually worked for a few days and heated the house somewhat decent. But after about a week it's back to weak air blowing and barely warm temps. Yet even with this knowledge they refuse to help any further insisting it's the vents - the vents that worked just fine all winter before the ice storm broke our outdoor unit, and the one that works fine now if in aux heat mode that uses our gas, and also worked fine right after they charged this new unit they installed. Disappointing. Guess they can't fix their budget install and don't want to take responsibility for it.

I have had "WONDER RESULTS" using this Company..BURTONS HEATING & AIR..Today is my second time…read moreusing this service..& each time I was very well PLEASED with the RESULTS..I would RECOMMEND this service to anyone who is looking for a GOOD SERVICE & staff as well as service providers treat you RESPECTFULLY as well PROFESSIONALLY!!..I Guarantee once the job is completed.."You'll be WELL SATISFIED!! My thanks goes out to Denise..office worker & Mr.LANCE..service provide & He's very KNOWLEDGEABLE & KIND & POLITE.. Thanks Again Victoria Watts

DO NOT LET THESE PEOPLE ON YOUR PROPERTY. I contacted this company and they sent a technician to…read morework on my machine. After the tech worked on my machine, he told me he couldn't fix it and needed to bring an 'older' technician back to my home at another time to service my machine, but the price would still be $230, as agreed upon before they came on to my property and into my home. After the technician left, the 'Owner' called me, and said that he'd need to double the price for them to come back and fix my washer. This is after they'd already come and laid their hands on my washer. He said this was ok because they hadn't charged me anything, yet. I explained how unacceptable that was, and that I should be charged what we agreed upon before his technician touched my washer. Now I have a taken apart washer in my floor, with parts everywhere, with no ability to get it put back together. DO NOT LET THESE PEOPLE ON TO YOUR PROPERTY!

manager is hard to get along with. Service people are great. But hard to deal with manage.read more