This place is horrible. Make appointments and they do not show up. Then reschedule several times…read moreand lie about it even though I saved the email. Then called a very nasty name when I called her on it. WOULD NEVER EVER USE THIS COMPANY. Deserves negative stars.

From the owner: We repair all home appliances and will normally get your appliance repaired the same day that we…read morecome out come out if we don't we will get the parts ordered for that repair and have them in the next day or 2 if it's a refrigerator greater we do have loaner refrigerators if we're having to wait on a part.

So glad to know Al is close by! He picked up after hours and offered to do my fridge/freezer repair…read moreright then, knowing I'd lose food otherwise. He and his partner (Mike, I believe) were here in no time and made quick work of getting the fried starter/capacitor out and the new one in. Didn't lose any food! They're fast, fair and friendly. He gives a 30 day guarantee on his work so he'll come back free of charge if his fix doesn't last. I definitely recommend TN Repair Guy.

I asked Al the repair guy (Mr fix it) to help with my washer. my washer was throwing dirt after…read moreeach load... Al came to my home literally tore my washer apart and found that the washer itself needed a deep cleaning... 409 to the plastic tub (mind u I can literally eat out of washer as clean as that alone was) and took the barrel to the car wash to power wash it clean ( it sparkles now) after put back together and a cycle ran thru it.....NO MORE DIRT!!!!! I def recommend for your repair needs!!!

These guys are nice fellas. However…read more.. Installed a budget outdoor unit, which fails to heat the house (and only half the house at that, downstairs). The previous unit was a much nicer one that needed parts but they took that and replaced with a budget that is too weak to heat the downstairs of the house. Refuse to do anything else claiming our vents are the issue - when prior to our old unit having malfunction, heated the house just fine. And the aux heat also works just fine. They came out and "charged the new unit because they must not have from factory" and it actually worked for a few days and heated the house somewhat decent. But after about a week it's back to weak air blowing and barely warm temps. Yet even with this knowledge they refuse to help any further insisting it's the vents - the vents that worked just fine all winter before the ice storm broke our outdoor unit, and the one that works fine now if in aux heat mode that uses our gas, and also worked fine right after they charged this new unit they installed. Disappointing. Guess they can't fix their budget install and don't want to take responsibility for it.

I have had "WONDER RESULTS" using this Company..BURTONS HEATING & AIR..Today is my second time…read moreusing this service..& each time I was very well PLEASED with the RESULTS..I would RECOMMEND this service to anyone who is looking for a GOOD SERVICE & staff as well as service providers treat you RESPECTFULLY as well PROFESSIONALLY!!..I Guarantee once the job is completed.."You'll be WELL SATISFIED!! My thanks goes out to Denise..office worker & Mr.LANCE..service provide & He's very KNOWLEDGEABLE & KIND & POLITE.. Thanks Again Victoria Watts