Steve came to tune out upright Essex piano. The entire experience was lovely - from chatting with…read morehis wife to schedule the appointment to chatting with Steve while he was here tuning our piano. He made everything so easy - asking questions about the history of our piano and how we used it up front, explaining what he quickly found and what his plan was, and then getting it to sound great. No judgement at all about the fact that we hadn't ever had it tuned since we got it in estate sale years ago (eek!). I didn't think it sounded too bad before - hence putting it off for so long - but now I know how bad it was! Piano sounds great and I'm even more encouraged to play now. It was great supporting a local, truly family business (and for a totally fair price). I already scheduled my follow up in six months and look forward to seeing Steve or his team again then.

Craw Piano Service is the best tuning and piano repair business in the greater Rochester area. They…read morehave been in business nearly 50 years and my family has had our piano tuned for over 35 of those years. We are very thankful to have a family owned business that we trust with our beloved upright. Thank you Craw Piano Service !!!

I hired Genesee Piano Tuning to come take care of an old Wurlitzer upright that used to belong to…read moremy mother, and that I had moved from NC to NY. Alessio showed up on time, was easy to talk to, and did a thorough job both of cleaning and of tuning the instrument. He took the time to explain the process as well (it's an old piano that hadn't been tuned in a very long time), which I appreciated. The whole thing was very good value for the money I spent, and I will definitely hire this company again.

From the owner: Welcome to Genesee Piano Tuning, your trusted partner for professional piano care in Rochester, NY!…read moreWith over a decade of experience and musical degrees from the renowned Conservatorio di Napoli (Italy) and Eastman School of Music (Rochester, NY), I combine the precision of a trained musician with the reliability of a dedicated local business. What makes Genesee Piano Tuning stand out? - Expertise You Can Trust: As a classically trained organist and music director, I bring a deep understanding of sound and touch to every piano I service. - Personalized Care: I treat every piano as unique, tailoring my approach to meet your instrument’s specific needs. - Local Commitment: Proudly serving the Rochester community, I provide prompt, friendly, and professional service with a personal touch. From routine tuning to repairs and maintenance, I’ll help your piano sound its absolute best. Discover the difference with Genesee Piano Tuning—where precision meets passion.

Tom Miller and his crew have moved the "Pianos in Public Buffalo" pianos. They know what they're…read moredoing when it comes to moving pianos. He also can repair and tune pianos.

Mr. Miller did an excellent job tuning my grand piano. He also adjusted the pedal mechanism that…read morewasn't functioning properly due to moving the piano from Texas to New York. There was no extra charge for the pedal adjustment. And he also provided a pin for the music holder that was missing due to the moving. I highly recommend him because he is very knowledgeable and caring.

If you're looking for someone to repair, restore or tune your piano look no further than Ellis &…read moreSon Piano Company. Knowledgeable, honest & reliable. Highly recommend!!

From the owner: Piano Tuning, Piano Rebuilding, Piano Movingread more

Daniel came all the way from Pennsylvania to our buffalo-area home to tune our humble upright…read morepiano. Not only was he affordable and accommodating (other local companies wanted well over $200!), but he was prompt, professional and personable. He spent just over an hour, answered all our questions and informed us about our particular instrument. Bonus: upon completion, he regaled us with a performance (possibly Bach's Prelude in C Major, BWV 846, from The Well-Tempered Clavier, Book 1?). Of course we recommend tipping him for the exceptional work at a super cheap price, the professionalism, the performance, and because of the lengthy travel distance. Highly recommend him.

From the owner: The goal of a "tuning appointment" is not just to get the piano in tune, but to get the tuning…read morestable, so an initial "pitch raise" comes standard as part of the fee for an appointment.

Gary is THE BEST tuner and piano technician ever, I have a huge amount of respect for him! He is…read morethe sweetest guy and works so hard to make your piano absolutely perfect. I can't imagine letting anyone else near my piano.

From the owner: Tuning stability is directly related to prevailing humidity conditions, 42% relative humidity being…read morean ideal condition to maintain piano tunings, glue joints, and snug action screws allowing action mechanism parts to move easily and uniformly. Touch is the result of action mechanism adjustments intended to follow manufacturer's guidelines and generally recognized relationships for consistency and keyboard response. It is a sequence of procedures that can vary in its scope depending on the present status of the action mechanism and the degree to which the pianist is prepared to go. There are many pianos with a keyboard touch that has gone un-checked for many years but which, with even 3 hours of regulation adjustments can be brought into so much more playability and responsiveness making the whole playing experience a pleasure. Tone refers to the nature of hammer felt and the degree of brightness or mellowness, tone color, and projection of sound the piano is currently producing. For the discerning pianist this is an adjustment that makes for more intimate artistic relationship between the player and the piano. To all those interested in the piano I invite your questions and input. I will do my utmost to respond most effectively to your needs. It is a pleasure serving the piano owners of western New York throughout Erie and Niagara counties as a piano tuner and technician. What a vibrant musical community we enjoy here...

It has taken me much to long to get this review done! Had Carl come to look at a 1926 player piano…read morethat we inherited. Not good news! It was badly out of tune because of a major issue with the straps that control all the hammers for the 88 keys had rotted and fallen off! There was also a crack 8n 5he sound board. The major components of the player part were in really good condition. We decided that the piano held many cherished family memories and proceeded with the repairs. It took several long 8 hour sessions along with our assistance for the job to be completed. The entire piano was taken apart to access the hammers and sound board. We left plenty of time between sessions for us to refinish all the wood while it was apart. We could not be happier with the finished results! It sounds awesome thanks to Carl and looks good too after all our hard work refinishing along with tips from Carl. He has been back twice to tune and we will hav3 him back yearly to keep the piano in shape. I highly recommend Carl for tuning, repairs and he also gives music lessons. Not only does he provide awesome service but he is a very remarkable person!

Wow. Just, wow. I have owned an 1897 Bush and Gerts Cabinet Grand Piano for 14 years or so. I had…read morenever had it worked on. Carl put 4 hours of love into her. And, wow! Speechless. I haven't had a piano until yesterday. Thank you, Carl. You are an artisan and a gentleman. She sounds celestial.

We wanted to get our daughter's piano tuned before she came home for Christmas. Our last tuner had…read moreretired, so I tried Rebecca. Rebecca is on maternity leave, Sabrina filled in for her. In short, Sabrina was great: pleasant, careful, capable, efficient, reasonably priced, and communicative about future maintenance needs. I saved her number for next time (and for when it time for repairs).

Rebecca helped us with a recent move involving two pianos. She gave us advice on where to place the…read morepianos...things I hadn't thought of, like don't get too close to a hot air vent...and oversaw the movers as they placed and set up the pianos in their new homes. And then she got them tuned up and in good working order, all for a fair price. Moving is stressful, but that part was stress-free thanks to Rebecca!

I first bought guitars, amps and gear from Joe (@Northfield) 32 years ago, and stopped in to say hi…read moretoday, 28 years after I moved away. 1st rate place and owner then, and now! One of the best in so many ways and a class act fellow and business. He will do you right!

I'm just starting out and was beyond intimidated coming in, but I always wanted to learn to play…read morethe guitar so I set up an appointment with one of their instructors, Alex Kelly. Everyone there was very welcoming and non-judgmental, they only wanted me to enjoy the process (which I do). I bought a beautiful used Gretsch and even though I have a long way to go, it's a pleasure to pick up my guitar and head over to Northfield Music for my lesson each week. What a great music store! Thanks so much guys!