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Exxon - Residue soap on the door

Exxon

(12 reviews)

Chinatown, Alief

Had a really poor experience with customer service here (as well as a malfunctioned car wash). I…read moreused their car wash using the Wash n Run subscription that Exxon has, and the machine didn't fully wash all the soap off my car. The dryer also stopped halfway and didn't totally dry my car (left half the car dry and half still wet). I went to tell them that the car wash didn't work very well and to ask if they could rinse the rest of the soap off. Instead of being polite, the cashier said I didn't have a transaction and didn't want to help me. I said I could show him the soap residing on the car and the app to prove that I did get a car wash, and he simply pointed to his computer and said it's not showing up. After asking if I could use a hose or something to rinse off the soap, he just kept pointing to his computer, not showing me the screen, and saying I didn't have a transaction. With my patience dissipated, I said, "I have to say that your customer service is not the best," and he replied, great, good bye. Hmmmm... Pretty dismayed with how the situation was dealt with (not to mention the soap drying on a half wet and half dry car). The self service gas area seems fine but I would stay clear of anything needing any customer service or their car wash.

Like Mr Miyagi famously said... Exxon... Exxoff…read more This is a wonderful Exxon station which we've been to on many occasions, and they're very friendly and they have some decent products, and the convenience store is good, even though they're obviously overpriced. One of the best things about them is that they have a fairly clean bathroom that's usually open, but lately it hasn't been open, and they've been locking it, and that wasn't for Coronavirus, only literally the last month, which is kind of annoying. Hopefully they'll fix that in the near future because to say I'm not a fan would be a massive understatement. They'd get 5 stars if the ban yo became available again.

Conoco - servicestations - Updated May 2026

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