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Conn's HomePlus

2.3 (6 reviews)
Closed • 10:00 am - 9:30 pm

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Ask the Community - Conn's HomePlus

Rooms To Go Outlet

Rooms To Go Outlet

(21 reviews)

$$

I was recently at this location due to service in Covington being so poor and upon arrival kobi was…read morethe first to assist. Wonderful customer service and was glad to help even though I was just browsing and left no questions unanswered. Absolutely wonderful service and I will be returning to purchase from kobi!

You drive up seeing this HUGE, MASSIVE building. Then you walk inside and the consumer inventory…read morearea is ridiculously small and sparse. As you walk around you can clearly see damage on most of the items. Sure, it'll be marked down but $1100 knocked down to $800 for a bookshelf that's literally falling apart is insanity. There were couches/loveseats with giant tears, 5' tall shelving that's couldn't sit flat, drawers with completely unsquare/uneven handles (from each other, imagine square handles just rotated any which way), mirrored glass pieces completely missing on dresser drawers. It is very clear this whole location is made to offload damaged trash to people with more money than sense. We thought maybe you're supposed to haggle on the prices but we weren't willing to pay anything more than 50% the price on anything. I've seen better selection from reclaimed Katrina furniture. On top of that, there are constantly employees around you and checking on you. If I want to purchase from you, I'll come up to the desk and let you know. Hovering around me while I'm trying to inspect merchandise is an immediate turn off. A salesperson being nice doesn't mean I owe you an extra $300-400 or more to dump your trash into the dumpster for you. I'd suggest reading the reviews here and notice how very few of the 5's are even talking about the quality of the products.

At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

At Home

(10 reviews)

$$

It's a little pricey. Nice things though. I wish I didn't have to drive an hour to the location.read more

AtHome typically is my go to for accents to decorate my home. More often than not, i can always…read morefind something I am convinced I need. This store has a decent level of organization, and finds a way to remain so although they are quite understaffed. Today I came to this location after sitting in traffic due to a accident. I arrived at 9:46pm to make a return. Store hours including holiday store hours are posted on the front doors. While there were previously extended hours of 11pm, this location has returned to closing at 10pm - well they should have, but it seems as if they close earlier unbeknownst to their customers. Upon my arrival the doors were closed, however, there was one employee at the entrance. This employee blatantly ignored me and continued to spray/disinfect around the shopping carts located in the front of the store. I asked through the doors if they were open. He replied they were closed, and returned to spraying. I returned to my vehicle to get my phone in order to double check the time. Noticing that it was not 10 pm, I returned to the door. Three additional employees stood next to cash registers trying their best not to make eye contact. Shortly after, a woman, whom I assume was the manager on duty also came to the cash register with a shopping cart. She proceeded to pull the cash registers. During this time, everyone saw me, but in many ways I felt invincible. Once the last register was in the cart all of the employees walked to the back of the store without saying a word. I understand people look forward to leaving work when their shift ends. I also understand the satisfaction of leaving work "on time". What baffles me is how a simple explanation of why they were closed prior to the listed times could not be given. If not from an associate, the least I expect is to hear something from the manager. I choose to shop at AtHome for a number of reasons: the products, the variety, the prices; to name a few. One of the most important reasons I patronize a number of businesses is because of the level of customer service they provide. Unfortunately, the service or lack there of is a complete turn off. I'll spend my money at Home Goods and other home decor stores. Once time permits, I plan to make this return - I won't be back. I just hope this level of service is not the new standard.

Conn's HomePlus - furniture - Updated May 2026

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