Came in to see what they had for sale was not expecting to find so much nice furniture I purchased a furniture set from new look furniture and within six months the recliner broke And I had to bring it in myself and they kept it for 2 weeks after the 3rd time and it still not being fixed I went to conns I purchased a set from conns July 2022 and have not had a single issue and furniture still looks brand new I was shocked by everything they sold here I wish I would have came here first conns was incredible read more

Perfect name for this store, CONNS! Cheap furniture that doesn't last 30 days! I'm on my SECOND sofa and love seat in less than a year. The leather, or may I say PLEATHER, peels, crumbles and falls off onto the floor just by passing a finger over the leather. To say this garbage is defective is an understatement! Filed 3 damage claims since 2022, and my last one was denied due to NORMAL WEAR AND TEAR Avoid this place at all costs. Even the tech that came out said the reason why it's falling apart is because it's not real leather, and to never buy furniture from Conns again. He suggest I go to Ashley Furniture because Conns sells junk that's overpriced and doesn't last! Avoid this place at all cost! Nothing but headaches dealing with this Conn business! I also attached a photo of my sofa this time around. This photo was less than 30 days after they replaced my first set. I don't know how this place is still in business. read more

Conn's HomePlus - Sofa from CONNS Furniture - Furniture Stores Near Me - Lake Charles, Louisiana

My fiance and I have purchased 5 items from Conn's. Only one item has not given us a relentless headache. We purchased a couch and in the store we were told it would face the opposite direction of the couch shown on the show room floor, which would have been perfect, but somehow during the buying process we placed an order for a sectional that was an exact replica of the sofa in the store. Shortly after delivery I contacted support, who told me that unless there was a defect in the furniture, there would be no refund/ exchange, because I approved the couch after it had been setup at delivery. I told them I was not home during the delivery, nor was the sectional assembled in my home. The individual pieces were shoved into my home and my fiance was left to assemble it himself. That is when he noticed it was not the right couch. They then told me to take my issue up with the particular store we purchased the furniture from. The store sent me back to customer support. So all in all, we are now stuck financing a sectional and the only way it will fit in our living room is if we rearrange the pieces leaving us with armrests of two sections touching and no armrests on the outer sides of the sectional. We also had an issue with our TV that we purchased where the power cable would not stay plugged in to the TV. A maintenance man came out and replaced an inner panel of software where the cable connects. All of the sudden our voice control remote no longer worked, which was the selling point of the TV. We contacted support and were instructed to contact Samsung support. It took them over a year to fix our remote. We also had a THIRD issue with a Conn's purchase, this time with an appliance. Our new refrigerator was having problems with the ice maker not producing ice. I called Customer Support and they sent a maintenance guy out to look at our fridge. He told me the ice maker needed a new part, because there was a manufacturing flaw. He told me it was a fluke and sometimes it just happened. He then told me the part would take 7-10 days to arrive and he would come back when it did. He came back and replaced the part, and yet our ice maker still did not work. I called customer support again, they sent someone back out. He deduced it was the entire ice maker that needed to be replaced. He left and came back several days later to do the repair. He completed his job and the ice maker still did not work. A third technician came out and did another evaluation and then returned days later to replace another part. THE ICE MAKER STILL DOES NOT WORK and now the water dispenser doesn't work. He wants to replace TWO more parts. I called customer support, because at this point I'm fed up. They told me that since I'm still under warranty with LG, it'll be up to their warranty to cover a replacement and that I would have to call them. I was given the number and called LG only to be told that they have no record of any repairs or work orders and that it was the responsibility of the company I purchased the fridge from to initiate a replacement through LG. I called Conn's back and they told me they were going to keep continuing to replace parts until it was deemed a lost cause. I also mentioned at this time that there is rust on the fridge, a fridge that was purchase less than three months prior, and they told me there was not a single thing that could be done because the warranty doesn't cover rust. They said I could have called within 30 days to return the fridge but I would have had to pay a restocking fee. And lastly, we purchased a coffee table from Conn's. Less than ONE month went by and the table was warping so badly the table is now completely disfigured. I called customer support, and they told me I would first have to submit pictures of the table's damage via email and then a repair man would come out and attempt to repair the table and only if he was unable to repair it would I be CONSIDERED for a replacement. To be perfectly honest, I am not inclined to go through the entire process of attempting to get this table repaired, only to be told that there is nothing that can be done, as we were told with the sectional and the TV and the fridge. So no, I do NOT recommend Conn's to ANYONE. read more

bought a bedroom set bed dresser and 2 nightstands. Fell apart within a week of setting up. Called to have them fixed they did a shitty job of fixing them told us it was because we were putting to much in the dressers. Now i get a court notice to pay for crap that i dont even have anymore. We have the dresser its falling apart STILL and two night stands. The bed is in the trash. We also got a IPad from them and the screen shattererd after a week. I refuse to pay for junk. This was in 2014, the last time i talked to anyone they said they wont fix anything till i finish paying for it. At that time i was behind on payments. DONT buy from these crooks their stuff is junk and they don't fix anything. Customer service was crummy also. read more

Horrible experience, avoid this place at all cost. Unethical business and their salespersons lie to you face. No after the sale care or service. Worst mistake I ever made walking into their door. Paying for this mistake and will take my business elsewhere. Would advise anyone else to do the same. You will be sorry if you shop here, just like I am. read more

I was not happy with the people calling me to purchase an item the next day after I purchased one the day before talked to manager he sounded like I was in the wrong, poor customer skills on both there parts will never recommend anyone to this place read more

Shit for customer service, outrageous intrest, no return policy that you won't know about until you try to, and they've taken money from my account for "payments" without me approving it. read more

i am sick to death of the bullshit run around we get every time there is a problem with my air conditioner's called for a work order was told they don't service air conditioners in home under 15000 btu,was told to bring it in explained could'nt do that and that they have come and worked on before.told service to get a manager and spoke to him,he set up a service call for today 4-12-2019,got a call this morning from service man that they would not be coming because they don't service them in home.said i had to bring it in to the store,explained husband is handicapped and i cant pull it out that is what i paid them for.refuses to come take care of the problem.so now i'm stuck either buying another one or finding someone to pull this one out and bringing it in then still have to pay for new warranty on new one.so with that being said i'm screwed either way. read more