I'm back to say that my furniture was delivered damaged ( hole in back of sofa and nail sticking out of chase). They have tried to exchange it two times but brought the wrong piece. We request a supervisor to talk to and never get one . The text feature is someone different each time and they do not read previous texts. This company is the most unorganized I have ever encountered. Who is running this joke? I ordered this furniture in November and it is March and things are still not straight. I will never use them again or recommend. And ASHLEY FURNITURE - don't reply for me to call or text - it doesn't work. It's your turn to have management call me with a solution! #disgusted read more

Ashley Store - Tear on the back of sofa - Furniture Stores Near Me - Lake Charles, Louisiana

This is the worst furniture store I have ever in my entire life have dealt with. The employees are rude they either act like they don't know anything or they really don't. Customer service over the phone is worse!!! I will not buy from this company ever again. I wish I knew before we made purchases before hand. I DO NOT RECOMMEND THIS COMPANY! They are awful!! If I could I wouldn't give any stars. read more

Worse than a used car lot. Absolutely no customer service after purchase. Lies, lies and lies is all you will receive. Almost $900 in warranty/ insurance that's useless. Store never calls back, ignores emails and flat out lies. Avoid this store at all costs, shop local with a family locally owned furniture store. They actually value your business and want repeat business. read more

Friendly sales staff, but save your time and don't buy anything here. They wont return your money or let you return products. They take your money and their customer service is a joke. read more

Terrible place. Ordered over a month ago. They have changed the delivery date 3 times and still haven't received it. Don't buy from Ashley in Lake Charles. Also just adding this. They were 2 hrs late yesterday. And don't even email This mr Madison Inman. He can't do nothing for you. Nothing but a bunch of excuses like everyone else at Ashley. I thought he cared about his customers, but I was totally wrong. read more

This organization is so out of sorts its almost laughable. Moved across country over a month ago and needed a bedroom set and bed. Picked furniture that wasn't my first choice because I was promised it would arrive in a week. Had to call myself to find out the order was delayed and after 3 store visits and at lease 8 or 9 phone calls with "customer service", I am still sleeping on my couch 4 weeks later. In the past 24 hours I've been "confirmed" on 3 different delivery dates so who knows when it will actually show up. If they're not lying to you they're probably blaming someone else or telling you to go into the store to talk to someone. I'm not sure how a nationwide company can operate with such disregard for their clients. Avoid this store like the plague. For your own sanity avoid at all costs. read more

Beware!! Went in to store met a very friendly and helpful sales associate. Spent $4000 and was told my furniture would be delivered in 2 to 3 weeks. After 2 weeks with no communication of delivery I called the main office. Was told that the delivery date was incorrect and that my furniture would not be in for 13 to 15 weeks. Meanwhile I have no furniture in my home. Holidays will be coming soon and no where to put my family when they come down. I feel lied to and disappointed a business can do this to anyone. read more

I had a great salesman. I was a little hesitant due to the wait to get our table, bench, and chairs delivered. I went ahead and got the set. It was delivered by two men that ran it into my home and left within 30 seconds. So I opened it immediately and come to find out the corner of the table was damaged and the bench screws won't stay in to hold the cushion on. I called and did everything I needed to right away to get an exchange. My replacement set was to be delivered in 4 weeks, then it got pushed back another 4 weeks and now they say it's on back order and not to be in until February! So I have a table I can not use with a family of 6 and the holidays coming up! DO NOT BUT FROM HERE! You never expect to have a damaged piece of furniture but they will not make this right. Absolutely horrible customer service! read more

We purchased 3 sofa tables from this store. They were delivered 2 weeks later. All three were damaged. After numerous telephone calls and visits to the store, 3 weeks later a repair person came out. He stated all three needed to be returned. So, another week we had to wait while they processed the order and another 2 weeks for the order to come in. The day of the delivery we were notified that one of the tables is on back order and they could not give us about when it would come in. We asked for a refund. We were told it would take 10-14 days to process a refund. Once the refund is processed they would mail us a check. We paid for them on our cash card! They refuse to credit our cash card. I will never do business with them again! Customer service is terrible! read more

Took my daughter there to buy a couch and loved the no pressure sales. She found what she was looking for at a great price.

The wife and I went looking for a cheap sofa and love seat for a weekend/getaway house that we own - were looking for sale items. Found a sofa and chair . . . sofa was $199 and the chair was like $375. Right then and there I should have stopped what I was doing. We sealed the deal with salesman and agreed on a delivery - 3 weeks on the chair and 1 week on the sofa. Two days before I was to receive the sofa I received an email saying what time someone should be at the house and confirming the address. Next day I receive a phone call from someone from deliveries stating once again sofa would be delivered "Tomorrow" and gave me a time slot for arrival . . . very polite lady and I thanked her for calling. Keep in mind this is the night before it is to be delivered. Delivery day arrives and I have my daughter at house waiting with her kids for the delivery of sofa. You guessed it no sofa . . . by 4:00 PM we called to check why no delivery . . . to no avail. I spent all day Saturday trying to speak with someone - started with the individual who sold it to me and he shuffled me off to call delivery. I spoke with someone at store who told me the sofa arrived later in the afternoon on day it was to be delivered but never made it on the truck for delivery. I then called a corporate number and spoke with someone who said sofa never left the warehouse in Tennessee? Conflicting stories, poor management and an "I just don't care" attitude from everyone I spoke with including the salesman. To make a long story short - Ashley eventually told me I would not get sofa until 2 weeks later and chair one week after that. To there credit I asked for a refund and received it within 2 days. If they would have called and explained what happened I wouldn't be writing this but they did not call and when I spoke with someone there was no apology for what happened and no effort on there part to try and make it right. read more

They are not in business to make sales! I explained I really needed a recliner for my mom who just had knee replacement surgery and needed a chair ASAP! I offered cash and full price even though they offered 10% off. The salesman who never gave me his name ( gray hair walked with a limp) walked off the min he knew he couldn't sale me that chair. Never offered to call another store!! I m in sales I would have never treated a customer this way! Just FYI I will never buy anything from this store in the future! Customer service is obviously not their Forte!!! The sales Manager Milton is not a manager trained to go out of the box!! read more

There was some confusion regarding my order, but I just spoke with an Ashley representative who was very courteous and straightened out our problem. After dealing with their customer service department, I'm pleased to update my review. read more

The experience was great. They let you shop without stalking you but still follow up and see if you need anything. I worked with Locke and he's a rockstar. I will be going back in the future. read more

I was very intrigued with the service that was provided at the store here in lake Charles,la.I must admit they made me feel right at home with the southern hospitality.I was impressed with the variety of options I was able to choose from ,while prancing through the store this beautiful sofa set caught my eyes.I no longer had to search,it was right there .Thank You Ashley"s Sincerely, Demitrius Brown read more

After posting the review we did get more updates about the delays and we finally received our furniture. The furniture looks great and the delivery went smoothly. We do wish we have been told about the $4 fee for every online payment with the credit we applied for in store. The site also does not let you set up automatic payments for the credit line. read more

Do not buy a mattress from this store. I found the perfect soft mattress in the store, but when it was delivered, the mattress was hard as a rock. I was told by "Customer Service" that the bed just needed to be "broken in" because it was new. That's a bunch of bull. They refused to exchange the bed for another one, even when I told them I was willing to buy a more expensive mattress to replace it. This is not Customer Service. False Advertising of a "soft mattress" !!! read more

After paying for my new sectional (Cash) and given a 2 1/2 week delivery date.I read a couple of bad Ashley reviews and was horrified almost regretting my purchase.To my surprise my furniture arrived just 2 days after the projected date.My salesmen (Locke) was awesome did not hound me and was very informative.Delivery guys called 15min prior to arriving and were courteous .I even called the warehouse before my order arrived and they were more than happy to track it for me...I know people don't normally leave a review unless it's bad but I would def recommend this Ashley location read more

Do not buy ashley furniture! They have horrible customer service and management. I was told when the furniture I ordered came in ,I would be given a call. I was not called . I was also told since my previous furniture was damaged that a delivery free of charge would be made to my home. When I called to set up a delivery date I was told I would have to pay for this delivery. After been given the run around I still did not get the non-damaged furniture delivered. This is not the first time that I have received damaged furniture. The first time I ordered furniture from Ashley, the item had to be replaced three times before it was not damaged. It has been two horrible experiences, but I have learned never to buy a piece of furniture from here again. read more