Warning to Other MSP Companies: Avoid ConnectWise
We are writing this review to warn other managed service providers (MSPs) about our deeply unsatisfactory experience with ConnectWise. After 29 years in the business, we can confidently say that this has been the worst vendor we have ever dealt with, and it's crucial to share our story.
The PSA product itself is clunky and frustrating. We find ourselves having to log in multiple times while changing screens, which significantly hampers productivity. The promises made by the sales representative now appear to be nothing but lies and manipulation aimed at getting us to sign a commitment. We were even pressured to sign within two hours to lock in pricing, yet when we received our billing statements, the quoted pricing was not honored. We are now being billed 50% more for one of our products than what was agreed upon.
Additionally, despite not being fully implemented after nine months, ConnectWise insists on holding us to a two-year service agreement. Frequent changes in account management have only added to our confusion and frustration, making effective communication nearly impossible. We have also felt pressured to accept products that do not align with our business needs.
The tactics used during this process have felt misleading, forcing us to seek legal counsel regarding our rights under the agreement. Given these ongoing issues and the lack of support, we strongly caution other MSPs against partnering with ConnectWise.
In summary, our experience has been incredibly frustrating and unproductive. We urge you to think carefully before engaging with ConnectWise. read more