NEVER EVER TRUST THESE PEOPLE!!!!! They are the worst! If you have a reservation with them, more than likely they won't pick you up. They claim that if you make an appointment one week prior to pick up then they will pick you up. For one thing, you only get a 4 hour window of time to set up the appointment (8 AM-12 PM). During this time, most people, including myself are at work. If they want to use this short time frame then they should pick up the phone IMMEDIATLY. Instead, you wait forever for someone to pick up the phone. Eventually, you have to come to the conclusion that they WILL NOT pick up the phone, you leave a message that never gets returned. The one thing that is worse than them not honoring your reservations is the staff itself. The dispatcher always has an attitude. She answers the phone in an informal way. She doesn't fix the problem at hand. The dispatcher over reservations is just as terrible, if even worse. She never calls back to confirm appointments and therefore, on the day someone needs to be picked up, they are left there at home or stranded waiting for a bus that will never come. And when the bus does come, don't expect it to be there on time. They are almost ALWAYS LATE. The bus drivers are good people, though. It is never their fault. It's whoever is controlling the reserved bus schedule. If you ever need a ride to wherever you need to go, DO NOT trust this company to pick you up. They will NOT pick you up even though you are in the right and they are in the wrong. read more
