This is the worst insurance company I've ever dealt with. This is completely shameful bunch of waste running this scam. Completely stupid and unprofessional way of doing business. The electronic key for the car was stolen, police report provided, a week and a half time wasted, that is 10 days. The answer from your stupid policy makers is "You're on your own..." Perfect way of saying your customer to go to hell. If the car is stolen, robbed again, taken for criminal business by criminals, then who is responsible, YOUR CUSTOMERS, YOUR PAYING CUSTOMERS !!!! If the car gets stolen, you loose more money than just rekeying the car. You' re asking to rate professionalism and courtesy? Are you kidding? Read above. I regret I stepped in Costco that day when I got approached an agent selling this stupid policy to us. Joshua Shields - Claim Representative is the most unprofessional, lazy, rude, discourteous individual who is supposed to work (at home) from 6am to 3pm PST, however, anytime you call, NO ANSWER. It took more than week to get this scammer to admit that he got all conversations and estimates via email and he kept saying "NO, NO, NO, didn't get it", when he was told that all documents were submitted to him. After all struggles and running around, we get the message from your "AMERICAN FAMILY INSURANCE" that we should go and f*ck ourselves with our claim. Thank you very much you bunch of discourteous lamers. read more