Could not find our son's grave last year due to weeds. It was fixed last year but the weeds are…read moreback even worse this year.

WARNING: The state has revoked this business's cemetery license and seized its funds due to…read moremismanagement. You cannot buy new plots here. Check contract fine print for hidden opening/closing fees.

I'm sad to say that we did not have a great experience with Keaton's. After hearing it was the…read morepremium mortuary to use, we decided to go with them. They were very compassionate & respectful when my father passed HOWEVER, paperwork was bundled (on their part) and it took 3 WEEKS before he was cremated. We were given dates that were not met and ultimately it took 3 weeks before he was cremated. We were told that this was standard...it's not. I love giving positive reviews however I also feel it necessary to let people know about our experience. I can't recommend Keaton's. I hope for their sake and the sake of families who use their services, that they get the back office (Admin, logistics) sorted out.

Truly inspired by their completely mind-blowing insensitivity to leave a review…read more The first thing they did when we called was to tell us that the plans we had set five years earlier would not work and we had to use them for everything. They pretty much said and did everything wrong and seemed to go out of their way to be rude, uncompassionate, and try to take advantage of our situation to make money. It was remarkable how insensitive and rude they were. We ended up firing them and working with Brian at Montes in San Anselmo - and Montes was totally the opposite, very thoughtful, compassionate, tactful, and respectful - not even wanting to talk about taking payment until everything was taken care of. Brian is amazing and was totally supportive and perfect.

With an ailing older brother whose health was failing rapidly,, I was recently faced with arranging…read morefor the handling of his earthly remains. Although a transplant from the East over 30 years ago, I had no experience working with anyone from the funeral business out here. I might add that I come from 3 generations of funeral directors and I consider my late father to have run the most professional funeral home business ever. So back to the task at hand and reaching out to the various entities that serve Marin County, I was made aware of the preponderance of large corporations now running funeral homes that were likely originally single-owner businesses.There is often nothing wrong with consolidation within industries, but in my calls I found only one business that still seemed professional, caring and had true ties within the community. That was Monte's Chapel of the Hills. Over the phone, Brian Hood answered all of my questions and guided me through the process of what to expect once my brother passed. At the end of the day, I had decided Monte's would be my choice. Almost a month later, my brother passed away. I reached back out to Brian and he remembered me and everything we had talked about. I felt relief that he was able step in and provide the kind services that we had discussed. Monte's lived up to my expectations and I am very satisfied with their services and support.

One of the oldest funeral homes in the area, we used it to prepare our son's funeral. Absolutely…read moreprofessional and without pretense, Directors Brian Hood and Fiona Norte treated us as good friends. They were wonderful in many ways. Our 47 year old son had died of a massive heart attack when his aorta burst. Fortunately he was inside on a conference call at a local yacht club. Coroner and police were called and sent his body to Monte's. We did not want his body embalmed, only displayed for a private viewing followed by cremation. Brian honored our wishes. I have attended to many funerals in my life and have seen very bad make-up jobs and dreaded seeing my son looking like a made-up clown. I was so relieved to see him in a display coffin looking like he was asleep. I wish I could have touched his forehead and brought him back. His wife and sons, along with my wife, his brother and I were very pleased. Thank you Monte's. Later in the week, I met with Brian to pay for his services and to get his advise on next steps. He had a great check list and went over it with me in great detail. DMV, social security, banking, credit reporting agencies, insurance, financial accounts, deeds and titles were covered, along with suggestions on how to precede. Golly...I felt fully prepared and went over it all with our son's wife. A very shocking and sad occasion brought us, fortunately, to Monte's and we highly recommend you keep Monte's Chapel of the Hills in your memory for when you really need someone to trust. Thanks again, Brian and Monte's.

Compassionate humans, serene natural place, the most beautiful, natural and therefore comforting…read moreand inspiring cemetery and mortuary I have ever seen. Will always remember the beauty here.

Fernwood is the most beautiful and serene location to lay a love one to rest. The physical space…read morefor the service is modern, with a visible waterfall. The burial sites are surrounded by trees, with the ability to customize the plot. It's an oasis hidden in the hills. Raymond is compassionate and accommodating. Great at returning calls, problem solving, and ensuring a smooth service.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

We recently honored a close relative's wish to have her ashes scattered at sea by using this…read moreservice. The Golden Gate Bridge setting for the scattering was meaningful and beautiful for the immediate family. The boat crew of Captain Ron and particularly Jim were patient and reassuring when an unexpected delay waiting for the ashes to arrive from the crematorium. We went on a rainy day and the interior had enough space for 8.

I cannot express my gratitude enough to Captain Brian and First Mate, Jim, for making this very…read moredifficult experience one that I can remember with joy and fond memories. Communication from the start was responsive and helpful to the day we set sail to scatter my father's ashes. Captain Brian was very flexible with some requests as well. The boat was beautiful and navigation flawless.. no one got sea sick! First Mate Jim ensured we had everything we needed and what we needed to do to scatter the ashes and was so kind to ring the bell for my father who was a veteran just like him. I felt the price was affordable and fair unlike some other places I called and had exorbitant rates. We had a very memorable day together as a family to honor my father's life and it could not have been more perfect. Thank you again Captain Brian and First Mate Jim! I highly recommend.

Recently, I lost my father suddenly. I was completely lost and unprepared. I cannot thank Casey…read moreHanley enough for her professionalism, knowledge, but mostly for her compassion. She was attentive to every detail and went above and beyond to ensure I was put at ease in the most difficult time of my life. her communication was seamless and she took the burden off of my shoulders. I am confident my father was treated with dignity. Thank you, Casey from the bottom of my heart.

They were very helpful in our time of need. I had a plan before the unfortunate happened with my…read moredad. Service was very attentive and straight. The value was affordable. I would recommend anyone who has a loved one that is sick or planning ahead.