A friend suggested I try Call Brady when I mentioned that my computer crashed. I took it in and had…read moreit back next day, Call Brady replaced the Hard Drive...18 months in and it still works flawlessly.

My crashy computer finally had the big crash. Couldn't boot with a recovery drive. Had no idea…read morewhat the problem was so dropped it off. Wendy had it fixed the next day with a new SSD drive. Only had two days of down time. Thanks!

I had problems connecting with my printer. I called simple support and Clinton was very kind and…read morepatiently tried to help me thru the process. We finally gave up and he said he would send somebody to my house. I took what he told me and very very patiently worked on it until after 1 1/2 hours success!!!! Really appreciate his help and highly recommend this company! I'm certain we will need them in the future.

Simple Support is now my GO TO for IT support! We were interested in installing Starlink. Quintin…read morecame out and performed a very thorough assessment and consultation. He's a great guy and is very knowledgeable and patient. I decided not to install Starlink and instead I had AT&T connect a fiber optic line to the house. Later on, I wanted a direct line from our office upstairs to the router downstairs. Jasper came out and did a thorough assessment and consultation and then returned shortly thereafter to do the installation. Jasper went above and beyond to make sure everything was exactly the way we wanted it and that everything was working at its best. He even went to the store to get the specific CAT-6 cable with the color that we wanted. He was neat, efficient, earnest and, like Quintin, very knowledgeable and professional at what he does. Both men are great to work with, as well is their Project Coordinator Devin. They will give you their all! BTW, I was only charged for the installation and it was a great value for the what they delivered. They are a Blessing indeed!

After paying a membership fee of $200 and after two remote sessions which did not resolve the…read moreissue, I paid $69 to have a technician come to the house and he couldn't fix it. It took about 5 follow up to get my $69 refunded. Poor service and worse IT skills.

We scheduled a simple TV dismount, new remount service and asked that when the tech came, if they…read morecould also please provide an analysis/estimate for updating or replacing my parents whole home audio system. The tech texted a bunch of questions I had already answered when booking to my 75 year old mother at 11pm. He then texted at 11am (our window was 9am-1pm) the job he was on so much he would be there until 6 and couldn't make it today. It was clear when we called, this was not communicated to the dispatcher. The dispatcher told me a bunch of the information I provided the day before had not been added to the job order, and missed that the dismount was part of it, but then found it. She was not helpful at all and when we suggested cancelling, she just said "ok", then took forever to do so. Very unprofessional and difficult to work with.

If your computer can't be fixed, you pay nothing. You pay nothing in advance, no hourly fee and…read moreyou set the price. That's not a hard business model to compete with -- it's impossible. www.pclemonade.com