Great facility for residents. But they have no I mean no parking for guest so If you want to visit…read morea parent or friend good luck. Would be 4-5 stars but as a child wanting to visit it gets zero stars. Horrible. Horrible.

Unprofessional administration seems more interested in financial gain/turning patients in/out than…read morehelping resident that gets admitted to its SNF reach full rehabilitation potential. The aides, housekeeping staff, and nurses & most of the therapy staff are more professional than the administrative staff. However, lower level staff can only be as professional as the training and resources allow. For example, if the staff has to be in the dining room assisting residents who dine there that means without adequate staff, the patients who need the most care in their rooms will not get there calls for help answered. The hallways will be deserted. When you get that call from your loved one that they've been waiting 20 minutes for help. The administrative staff consists of a director, an executive director who did not respond to phone messages until corporate office was contacted, a Case Manager who says she's there to help however imo she's there to help the administration. Staff including Director, Case Manager, some therapy staff need training on HIPAA laws so that when a resident says they want/need family/friend to help make decision decisions, their mistaken or intentional response should not be you are competent & can make your own decisions & not act inappropriately to block family advocating for patient who objects to improper staff behavior. The director of therapy is a speech therapist although they say there's a physiatrist there was none. The billing department person did not respond to a request for a itemized list of charges that would be submitted to the insurance company. Don't expect to get any or much service if you're if you're in your room during meal . In the room my loved one was in , the call button is that is a push button at the end of the cord. It's like the end of a window blind cord with the actual button that you need to press at the bottom so difficult for the patient will know they properly pushed it . Patient doesn't know whether it's working or not and nobody is showing up .The light that indicates it's on is on the wall behind their head and that they are medically unable to turn around they will never know if by push pushing the button someone heard their call for help. Until a complaint was registered with the state, I didn't even realize that they have a intercom system where someone should be coming on and saying "can I help you? How can I help you?" imagine if there was an emergency and you're waiting 20 minutes without assurance that they heard you ? Only after addressing this concern with the agency for healthcare administration, did this system start to be used however, still it was only used when someone was staffing the nursing station to specifically answer those calls . Impossible to reach the facility doctor that automatically is assigned to see patients there. In addition to being able to address medical concerns about your loved one , it's important Important because you need to know what he's gonna say about patient's discharge if anything. During an appeal process it's best to get your own doctors to support your discharge concerns, if you feel your loved one is being told that Medicare won't pay for any further therapy or nursing. Know your rights involving right of family members to be consulted. If patient gives permission they will try to claim the HIPAA does not allow it even if the patient wants it. Make sure you get access to the electronic records portal immediately. The admissions folder does not contain information on where you can contact someone if you have a complaint or concern outside of the facility. Make sure you monitor for accuracy in patient's progress, especially in therapy . Ask for therapy notes every week because you won't find them in the patient's portal . Know your discharge rights. If you have a grievance and it is not responded to timely, go directly to the corporate office if you experience a problem that is not resolved by the staff on the premises. https://www.lifespacecommunities.com/contact/ The brochure that the sales person hands you when you visit the facility in advance of putting your loved one thereIt's connected to a retirement community where they will send the residents to their Skilled Nursing Facility. Lots of them are up in age, and they don't seem to have many local if any family members to advocate for them. One such lady who had no family members I could not leave her room independently was asking for her missing phone repeatedly for a week, yet it does not appear. Anyone made an attempt to locate it. The admissions package claims says facility has a physiatrist it didn't. Facility admits non Waterford apts residents from hospitals. Nursing Director put false information into patient's chart about family member. So make sure you go into the electronic record frequently and read the notes. If you try to address, legitimate concerns they will try to make you look like the problem.

My mom decided to move to La Posada on June 1, 2023. This is an amazing place to live! Any…read morecommunity is only as good as its staff, services and amenities. The staff at LaPosada are exceptional! Kind, Welcoming, Helpful and knowledgeable. The services, activities, meals and quality of living is tremendous. My mother absolutely loves her apartment and she loves living there! She has made friends quickly and always has a friend (or new friend) to have dinner with each night. And we have joined her for dinner several times and the food is upscale and delicious! We especially like the cocktail hour each night in their bar area. I love that there are two restaurants to choose from and there are new specials every night. There are also plenty of fun, interesting shows, activities and exercise classes for her to participate in. She enjoys regular transportation to Publix, the mall, or a doctors appointment. In addition, the grounds and community center are so beautiful and peaceful. A special shout out to many of the wonderful staff members: First our initial contact Lonnie Ehmann who shared her time and talent and layed the foundation for our initial visits. Fabulous Kim Mancini, Yolanda, and Vivianna all made my mom's transition seamless and comfortable. Stephanie, Jennifer and all the wait staff at the Waterfront dining are so gracious and outstanding! The list goes on and on - I really can't say enough about all the staff at La Posada!! There is incredible comfort and peace-of-mind knowing that she is well cared for and that there are systems in place to check on her well being. Thank you for all that you do in making my moms' living conditions exceptional!

La Posada has been my home for over three years. I have a beautiful apartment with a screened porch…read moreand covered parking. Anything that might need a repair is only a phone call away and maintenance is always pleasant and knowledgeable. The entertainment is wonderful and the food is superior. The views are so lovely. There are many fitness programs and an on-site Physical Therapy facility as well. Seriously I could not be in a more caring or better place.

They seem to NOT care how their patients are treated by SOME of their staff…read more Having dietary restrictions and sharing the same with management means absolutely nothing as their employees serve patients items that the patient is allergic to. Twice in last few days, given items that are on accompanying allergic items list!

This is a rehabilitation center in beautiful Jupiter, Florida. You can feel the ocean breeze. The…read moreplace is designed to relax the mind and relieve stress.

Terrible staff doesn't answer the button when you call for a nurse didn't have medication there…read morewhen I was there ask the nurses when all three of them said different times terrible I wouldn't even send my enemies there don't waste your money or the government's money

My name is Murray Winship, and I've been to some really difficult rehab centers before as I've had…read moreexperienced 6-7 places so far. You really can't judge a place until you've been at the worst of the worst. I had a heart transplant in Shands, Gainsville for a specialty doctor up at UF in Gainsville, Fl. After a week of surgery I was placed in a "Stephen King" rehab center in the deep south. I stayed on bed pans for a half hour or so, they didn't wipe me and woke in the AM with "chocolate " all over my bed. They left my sheets this way for three days. Unacceptable for open wound care especially. They only had two aides for the whole place and he nurse. Three days in I finally got my life saving meds and pain pills . A little late IMHO! Finally a week later my room crashed around me and I hollored for an aid stat! She finally got the nurse a half hour later as I went into ventricular tachycardia! I almost died and went to No Fl Regional to be paddled and shocked twice to get back into normal sinus rythem. Not right! I think it was called No Fl Rehab Center, blah! When I get back home I'd chose Heartland, knowing the area and some good people who've worked there. It wasn't perfect, so I give it and A- maybe, but it sure beat some of the lesser like Downtown Gardens. Jupiter Rehab is good too! Being for Gardens these three are probably your best options. Heartland, thanks for helping me, and your OT and PT staff are top notch and fun to work with! Murray Winship

I came from a state of confusion, concern, and not knowing what to do for my 91 year old mom with…read moredementia. I wish I can recall who told me about VIP care management, but I had to take a moment and tell you how they came to the rescue. From the very first phone call I made, I was completely reassured from the beginning that I was in good hands. And even today, I still feel like I am as I might have a question from time to time and I can always rely on this firm to guide me in the right direction. VIP care management was able to handle all that was required to get the Medicaid application process as painless as possible. They provided ample information as to what they needed, and I simply scanned and emailed everything to them and before I knew it, my Mom got accepted by Medicaid. They even referred me to an excellent edler care attorney that helped in the process of getting my mom eligible where I had thought it might not be possible. All of the staff were great, and especially Randi who I can say was like family when we spoke. Best thing I every did for my Mom and for myself! Do yourself a favor. Call them and see for yourself.

Sonya was a true godsend in the middle of an emotional storm for me. My husband had a massive…read morestroke in Feb and has been hospitalized since. The transition from hospital to LTAC to acute care rehab to skilled nursing rehab was uncharted territory for me. I was overwhelmed with not only the crisis but the options, protocol and finances that this situation ensues. I felt completely powerless and unprepared. Sonya was absolutely wonderful. She calmed my fears - And took charge. She is a great listener and wonderful counselor and knows her field well. She advocated for me with the providers and facilitated the logistics with ease. I could never have done it without her. Very grateful and blessed to have found her. True caring professional that is worth every penny !!! Aces all the way !!!

I am honored and privileged to work with Andrea Alberti, the CEO and Founder of Horizon Care…read moreServices. Andrea and her staff have become like family making it a pleasure to collaborate with them. The patient care provided by Horizon Care Services is top-notch. Recently, Home Health Care News published an excellent article highlighting the professional, uniqueness and outstanding care offered by Horizon Care Services.

Horizon is the worst agency ever. The RN called DCF and knowingly filed a false report claiming…read morethat my mother was guilty of self-neglect. The DCF officer came out and said it was a baseless complaint and closed out the case. This action on Horizon's part shows a complete disregard for the well-being of my mother as well as the caregiver who was unjustly fired as a result. I terminated service and went with a different company. The owner of the company sent me an email stating that she supported the RN's decision to file a false report and didn't see anything illegal about it.

Very chill and relaxing. It's not pretentious. The teacher was very cool. I took the class online…read more :)

Nice people who make you instantly feel welcome, plenty of good classes and great Thai massages!read more

I am a total care stroke patient here for the last year and a half, and 1 1/2years at several…read moreother facilities. The Garden Court is better than most and all facilities have employee problems. I have had only kind and caring staff and feel so happy to be able to recommend this to family and friends. please take the time to visit and you will see. submitted by Carolyn Thompson

I will let you know my dad never got water to drink. They put him in a wheelchair sat him next to a…read morewall all day and he became SEVERELY dehydrated. When I called several times about it they told me it was not hotel around here. My dad was severely anemic. He was laying in bed telling me he couldn't breath and had chest pain. They called to tell me they didn't believe he needed to go the hospital. I called 911. My dad was put into ICU. He almost died. They are mean. Most of the staff will tell you he said no so we can't do anything. My dad has dementia. The staff will tell you your loved one said no to absolutely everything. I moved my dad to another place. Not one time will they let him say no. They care about my dad's well being. Do NOT send a loved one here if you want a caring staff.

When it comes to your oral health and you need an excellent surgeon, he is it. His staff is…read moreprofessional and abundant. You won't find a more caring , skilled guy to help you with your mouth. He's the real deal. Look no further. Worth every penny.

Excellent in every way. Great procedure really. Great result…read more So impressed with staff and Dr. Kaplan. Skill, Teamwork and Professionalism. Very comfortable there.

My Dad in Wellington started "slipping" and that led us to call. Really glad we did. Helped us…read morework with his long-term care insurance company, which later picked up most of the cost (yay!). Their experience made the whole process so much easier and I felt like they really cared about me and my sisters as we worked through a tough thing.

My Dad has Alzheimer's and lives with us. The emotional strain of taking care of her started…read moretaking its toll on us and our marriage. Thank Goodness we called this company! While we only asked them to come twice a week, they send people with dementia training and experience and those two days have given us the break we need to keep our sanity! One week after our first call , they had made a in-home assessment and introduced a great caregiver. Life is much better.