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Concierge Mortgage

5.0 (2 reviews)
Open • 9:00 am - 6:00 pm

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Huntington Mortgage Group

Huntington Mortgage Group

(7 reviews)

Crosswoods

We have been paying on our Huntington Mortgage for over a decade now. We paid the August 2025…read morepayment on line like we always do on 28 July 2025. The payment was not applied to the Mortgage payment, it was applied to the principal instead. Huntington sent a notice on 19 August 2025 that we had not made our August payment. After hours of being sent around in circles and being told inaccurate information we were told that the payment was applied to the principal balance because we paid 4 days early. We were promised the payment would be applied correctly on 20 August 2025. We were then told on 22 August 2025 it would be corrected on 25 August 2025. Today is 26 August 2025 and the payment has not been corrected. We were told we needed to make a second payment for August and we are only days away from our September payment being due. Our online account access to pay our mortgage has been locked so now we must pay at the bank in person. The branch office does not have access to the mortgage account and will only accept an August and September payment at the same time. This is an error created and unresolved by Huntington National Bank. During the last five days we have been redirected to frivolous departments, lied to, and intentionally given incorrect information and promises of resolution to this issue with no action being taken by Huntington to rectify this issue. Hunting is not accepting responsibility for their error and instead of cooperating to resolve their error are demanding an extra payment and further delaying the correction of their error.

I dunno.......where do I start? So many issues with Huntington AS A WHOLE...INITIALLY, in 2015,…read morewhen I purchased my first home, Huntington was NOT my choice, but due to inefficient professionalism with the realtor, Huntington was next in line for possible home loan. I received an excellent fixed APR...fast forward to 2016-ish and I was out of work for a few months, depending on my (then) husband to pay (not all, but most of) bills/mortgage and we fell behind on the mortgage by I think 8 or 9 months. Foreclosure process began - and I was doing everything I could think of to correct this wrong...I discovered the Home Savers Program with Huntington and that saved my home. However, over the years, my monthly payment has yo-yo'd all over the place, starting less than $500 in the beginning, all the way to just under $700, then with the Home Savers it went back down to $447 for almost 2 or 3 years, and now, it is back up over $525/month...and I am on a fixed income as a disabled Navy vet, divorced, and though making this payment is not really an issue at this point, any time I have a question regarding ANYTHING about my mortgage, getting transferred to the correct department THE FIRST TIME SEEMS TO BE THE IMPOSSIBLE DREAM................customer service reps are limited on their information and I seem to get the one that THAT DAY THAT I CALL IN WITH A QUESTION IS THEIR FIRST TIME ANSWERING THE PHONE. I am currently in the process of trying to get one question answered regarding some misinformation that is listed on my online account and the "Sales" history of my home.........and I have been trying for over a week now to get someone on the phone who can answer why this WRONG SALE AMOUNT/DATE OF SUPPOSED SALE is even listed...................one girl told me the other day when I called in about this that the information I was referring to wasn't "real...kinda like your credit score, you know, it's different depending on who is doing the numbers..." WHAAAAAAAAAA???? what is she talking about??!!??@?

Concierge Mortgage - mortgagelenders - Updated May 2026

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