After avoiding the dentist for over 10 years because of my fear, I finally worked up the courage to…read moremake an appointment. I was nervous from the moment I called, but they got me scheduled much sooner than I expected instead of making me wait for months. When I arrived, the office was clean, welcoming, and immediately put me a little more at ease. My husband and kids came with me to check me in because I was so anxious, and the staff couldn't have been kinder or more understanding. Not once did anyone make me feel embarrassed or judged for how long I had neglected my teeth. Instead, they treated me with compassion and encouragement. As expected, 10 years without dental care meant I needed quite a bit of work. About five hours later, I left with a clean, healthy mouth and a treatment plan that I actually feel motivated to follow. A very special thank you to Estte (Irma). She was incredibly gentle, patient, and compassionate throughout the entire appointment. She gave me breaks whenever I needed them, comforted me when I became overwhelmed and cried, and never made me feel like I was a burden. By the end of those five hours, she had completely transformed not only my smile but also the way I feel about going to the dentist. I joked that I felt like part of my soul was left in that chair, but she and the entire team made such a difficult day into an experience I'll never forget. I truly feel like they changed my life. For the first time in a long time, I have a dental office I trust and a team of people who genuinely care. If you've been putting off the dentist because you're scared or embarrassed, please let this be your sign to go. I promise you'll be in good hands.

Where do I start...doctor Ibrik is first a great human. He is very compassionate and understanding…read more I have been through a lot of trauma with my teeth. First time I felt comfortable and not afraid to go to the dentist Is with him. He is an amazing and very professional dentist! I wish him all the best and i recommend to everyone that is going through dental problems , like trauma and pain.

The business just opened up last month. The service was great and care was amazing. I called for an…read moreappointment as a new patient and they looked up my insurance for me and took care of it. The care was great and they explained everything to me in detail. I will be switching to Fox Garden Dental for a my dental needs.

Everything about this place was great for the first few visits. However, I've had multiple issues…read moreafter regarding insurance. I've had to explain my EOB multiple times to them. Not to mention the battle between insurance and the office I've had to undergo. I discovered they weren't even billing the correct insurance. This is the 3rd time I've been billed for services that were covered but the office is saying they are not. I will not be returning.

This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.

I have a disputed bill that I shouldn't even have. I was seen by Advanced Dental under the VA…read moreCommunity Care program and supposedly owe 2162.00. I was initially notified twice by text.. I called, disputed, was even told I shouldn't have a bill as I was VA. Well, I then received a bill in the mail for the same amount. The secondary issue concerns part of the balance. My wife, had GEHA High dental insurance and made an initial appointment. This service is listed as April 2, 2025 with a balance of 103.00 owed. Once again the problem is this.. It was covered in full by GEHA. I have called, disputed, and there doesn't really seem to be an interest in resolving this.. I guess the next step would be to call government agencies that handle this sort of mess.. Why? Because issues concerning something of this nature should be handled professionally and quickly. The VA, and GEHA have paid and I don't owe anything.. I'm posting this in hopes no one else falls into this mess.

Everything always does well, we are so very happy with Dr. Alvarez and his entire staff!! My adult…read moreson has Down syndrome and they are fabulous with him as well, highly recommend!

Hate to be the downer of this 5 star bunch, but I got the run around at this establishment and was…read moresurprise billed a lot of money becasue I was lied to. Normally dental visits are very 6 months for me, have been since I was a kid. but they cut them into 3x visits every 4 months. Kicker they didnt tell me my insurance only covers 2 visits a year. (My old dentist would always lay out how many visits per year to avoid out of pocket, especially to new patients) So that 3rd one was a hefty out of pocket I wasn't aware of. I paid it, moved on. Being in my late 30s they made it a stressing deal for my wisdom teeth to come out on account of cavities they couldn't get too. Were they bothering me? Nope. Even going to the dentust back home all my life and they never mentioned them coming out. But they were pressing me on the issue here and the front desk personnel told me what I would owe for the surgery since my insurance wont cover all of it. I made sure I got a total bill after my surgery so I could pay and be done with it. I got the surgery done, they took all 4. And it was the most miserable experience and 8 months of excruciating pain I dont wish on anybody. Since lucky me, I had complications. I went back for my check up in july (wasnt covered, wasnt told) and paid my minimum like always. Fast forward to november i get a bill in the mail for over 500$ that I owe since my insurance denied a huge portion of my surgery. Confused I called the front desk and asked what this was. I told her I paid up front for the amount i was given after my surgery. And she told me "it's an insurance thing, I'm handling it" so december comes around i get another bill in the mail, same amount. And i went in for a cleaning and checkup. I asked in person if this was still being handled since I'm getting mailed statements now. And she said "yes, they're calling me today". So i figured they were handling it. In feb 2023 I got a call from the dental billing department that said they were sending my bill to collections to due to neglectful payments!!! I flipped out and told them what i have been told. So the collections lady said she would "look into it" and to call the dentist office and see what they're doing from their side with insurance. So of course I called back and the lady who said she was handling it I guess up and left? there's someone new in charge handling all her work she left behind. So I explained the situation and all I got was "I will look into it". Its now April, nothing has been solved, I keep getting pushback from the billing agency, the office will not return my calls or figire this out, and my insurance says they "dont have enough Information to look into this further." This is straight up obnoxious!! And the kicker was when I went back in feb for my cleaning the doc checked my mouth and said "I dont see any cavities back there". But you said there were and that's why I went though that traumatic painful surgery??? I'm so tired of the runaround and lies. Completely awful way to do business. I canceled my appointment and I will never be going back there. I do not have that cash just lying around and I should have been quoted the actual amount upon my surgery A YEAR AGO, so I could get a better idea an a payment plan set up. Incredibly upset. I have to continually take time out of my day to call the collections and billing to see if anything had changed. And they just keep saying "there are notes on here, and we are working with your insurance". So what am I supposed to do? If your insurance wont cover the procedure, make sure you check the whole thing before the person receives the surgery. Seeing a breakdown of only a portion and bolling them for more later on an "oopsy error" is very deceitful!

Beautiful office. Friendly inviting staff that makes you feel appreciated and remembered. They have…read morea cute little comfort menu when you check in, aromatherapy,blankets, pillows,music,parrafin wax for your hands, gel masks for your eyes & clean dental rooms. Pretty Fantastic experience

Been coming here for years and never had an issue. Showed up for a cleaning and was refused…read moretreatment because I don't want to get an X ray because I am expecting. They wasted my time and cancelled my 7am cleaning appointment (while I was there) and told me I would either have to be double shielded or reschedule my appointment for when I'm not pregnant. I expressed to them how my last pregnancy ended in miscarriage and I'm considered high risk and they still had no empathy and refused to do a cleaning unless I complied with X-rays. Absolutely disgusting and ridiculous treatment by the staff who are all women and whom you would think would be empathetic to my situation. Guess cleanings don't make them as much money as X-rays. What a vile practice that does not care about the oral health of their pregnant patients. Highly recommend avoiding, especially if you are a woman.

I love this office and all the employees are incredibly nice and accommodating. Big shout out to…read moreDr. Christensen, and Rose, they explain everything in detail, do their best to make you comfortable and relaxed. Amy and Brandy at the front desk are also so polite and helpful, they do their best to get you scheduled when it works best for your schedule. As well as in my personal experience worked to get the best price for my dental care. Dental visits are rarely fun nor cheap, but the employees do their best to make the best of the experience. I drive down from Hutto, Tx for my dental care because in my opinion finding a great staff and being comfortable is borderline priceless.

DO NOT GO THERE! They took an appt online for a 4:30 appt, I waited 30 minutes in waiting room…read more then was taken back, they took my BP, zero after that, at 6pm I left, NOT WORTH WASTING YOUR TIME!

As a dental professional, I was mortified by my recent visit to Windcrest Cosmetic Dentistry. I was…read morescheduled for a routine cleaning and exam at 3:00 p.m. The hygienist I was schduled to see, Dominique, was running behind, so the dental assistant brought me back, and Dr. Patel -- whom my husband and I have always had great experiences with -- performed my exam first. The hygienist finally came into the room around 3:20 p.m., and by 3:36 p.m., I was already checked out at the front desk. I have never had a cleaning that lasted only about 15 minutes (which included the time Dominique had to santize the dental chair, saliva ejector and water hoses), especially being overdue for my regular visit. What concerned me even more was the lack of infection control. The dental instruments were opened from the sterilization bag before I entered the room. I had to ask the hygienist to sanitize the dental chair, saliva ejector and water hoses because it didn't appear to have been cleaned prior to my visit (white particles visible on surfaces mentioned), and I was handed visibly dirty patient glasses. As someone who works in the dental field, I found this completely unacceptable and concerning for patient safety. It also saddens me that when I brought this issue to the attention of the front office staff upon checking out, nothing was done to address or rectify the situation. No apology was offered, which was very disappointing and left a poor final impression. Whether this was due to running behind schedule or simply a lack of care, the experience was extremely disappointing. Despite my positive experiences with Dr. Patel, my family and I will not be returning after this visit.

Update 4/7/26 - My most recent experience with your office was below expectations and has led me to…read moreconsider seeking care elsewhere. I visited for a routine cleaning in late 2025, during which I felt the dental hygienist appeared inexperienced and uncertain in her technique. After the cleaning, while measuring periodontal pocket depths, the probe was left in my mouth while she turned away to chart. Additionally, the pressure applied during the exam was excessive and inconsistent with my previous visits, where my dental health has been stable. When Dr. De La Garza came in for the exam, I mentioned my concerns and expressed that I did not feel the measurements were accurate. Despite this, I was advised to schedule a deep cleaning, which I believe may have been recommended based on those questionable measurements. More recently, I received a call to schedule my next cleaning. During that conversation, I calmly and professionally explained my prior experience and shared that I was open to continuing care with the practice, provided I could be scheduled with a different hygienist. I also emphasized that my intention was simply to share feedback and resolve the issue. I was surprised when the response I received was an offer to remove me from the call list rather than address my concern. When I expressed my surprise and reiterated my desire to remain a patient while having my concerns acknowledged, the conversation was abruptly ended. After more than 10 years as a patient, I find this experience disappointing. I value the care I have received in the past, but I am concerned by how this situation was handled. I hope this feedback is taken constructively, as my preference would be to continue care with your office under improved circumstances. (4/7/26) Update #2 - I contacted the office and spoke with the Office Manager to ensure my concerns were clearly communicated. While she did offer the option of scheduling with a different hygienist, I was interrupted during my explanation of the situation. She referenced notes in the chart and appeared to focus on defending the hygienist rather than simply listening. As a registered nurse who also works in service recovery, I place a high value on active listening and empathy. I was disappointed by what felt like a lack of both during this interaction. Had my concerns been fully acknowledged with a simple apology and then followed by the proposed solution, I would have been willing to schedule an appointment immediately. The call itself lasted less than five minutes. This reinforces my impression that my concerns were not given adequate attention, or the office manager was just too busy to listen. Unfortunately, this experience leaves me feeling as though patient relationships and long-term retention may not be a priority.

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

I had not been to a dentist for a long while. So Sonterra dental is where my wife has gone for…read moreyears. I made an appointment and had such a great experience. My cleaning was performed by Casey. She is the best! Very pleasant and kind. She did an amazing job. Also answered all my questions. I really enjoyed her positive energy kind and attentive nature. Dr. Woolwine is amazing as well! I really am glad I choose Sonterra Dental and was able to meet these amazing people. The front desk staff is great as well. Very friendly and helpful.