Cannot even tell that anything ever happened to the car. Service tech had dropped the heavy hatch…read moreonto a loose strut while trying to replace the struts. Glass smashed, metal bent, paint chipped. Got it back and can't even tell what happened. Veteran owned, good people.

I would leave this place ZERO stars. Derek the owner is TOTALLY DISHONEST, LIES WITH A STRAIGHT…read moreFACE LOOKING AT YOU IN THE EYE... He told me he was a veteran, as a combat veteran, I trusted him, but I made a mistake trusting this guy... First he got into a huge fight with the appraiser from USAA because his rates are higher than usaa approved. The appraiser called me to let me know what was going on and even told me "the guy from Axe-A-Dent cursed at me!" - I didnt really believe that (then, I should have listened to him...) I called Axe-a-Dent about that and he denied insulting the appraiser and said that the appraiser was a liar. He was really nice to me, then kept calling me to tell me that USAA wanted me to take my car to "one of the USAA affiliated shops, he said all of those shops are bad and do a cheap work" and promised me that everything was going to be fine and asked me to leave my car in his shop, that he was going to get everything squared away with USAA and that I was not going to pay anything other than my deductible... ( I was about to take my car to one of those usaa shops) He calls me 2 weeks later to tell me the car was done but they missed a spot in the door and had to keep it extra days. I had to get a rental while my car was in his shop, so my concern was the extra money I was spending on rental with the work taking longer than expected... almost another week later, he calls to tell me my car is done. (I paid a full extra week for rental) I went to pick up my car, and the tire was still messed up. I was upset, he said USAA did not cover the tire and he didn't know why (that was his original answer)- then I said I need to call my insurance because I don't feel comfortable picking up the car while the job is not finished; he said "ok but that's gonna cost you storage fee!" - At that moment I was clearly upset at him and said: "You take AN EXTRA WEEK to fix my car because you could not do the job right the first time and want to charge me storage fee for a day while I wait to hear from my insurance???!!! " - His reply was, I quote: " GET THE FUCK OUT OF MY SHOP!!!" - Screaming at me, pointing at the door, continued to insult me! I said I have NEVER experienced such distrspect from ANY shop!!! Then he proudly announced that he got the USAA appraiser fired! He kept making fun of me, at my face, talking over me as I was trying to tell him that I had to pay an extra week for the rental car because he failed to fix the car right the first time and it wasn't fair that he wanted to charge me storage fee... Nope, he was not even trying to listen, he kept talking over me yelling at my face: "Look at you! Look at you! Look at you! - mocking me, he seriously said "Look at you!" While spitting his dip in a bottle like at least 20 times. I just wanted to pay him and leave! When he hands me the bill, I noticed that he had charged me EXTRA fees! I asked but he said i was wrong! I ended up paying everything because I couldn't stand his presense another second. I spoke to my insurance later and they said he definitely overcharged me $250 and they will give him a call to demand that he refunds me that money... They also confirmed that he IS NOT a USAA partner shop and that based on this whole experience, he will never be. They are also NOT accredited by the Better Business Bureau, I wonder why.... Let's see if he refunds me what he overcharged me now... BEWARE of his profesionalism, there is NONE.

They did an outstanding job on my body damage and the price was reasonable. The vehicle was ready…read morewhen promised and everyone that works there was professional and friendly. When I needed to save a few bucks, they had suggestions that worked.

Everything went smoothly and on time. Beautiful work . Took…read morecare of in on time and had it ready as promised. Treated 88 years old mother fairly! Attention Villages!!!

About six weeks ago, my husband had a tire blowout in our Jeep that sent him on an unexpected…read more"off-roading" adventure -- and it caused quite a bit of damage. I've used Phil's before and always had a great experience, so of course I recommended them right away. They didn't disappoint! Even with some hiccups dealing with insurance and waiting on parts, the team at Phil's handled everything like true pros. The Jeep looks as good as new! If you ever need body work done, I highly recommend Phil's. The staff are friendly, professional, and truly have your best interest at heart -- plus, their work is top-notch!

I dropped my car off here on Feb 23rd. As of today Feb 27th, I have not heard from anyone at the…read moreshop. Not a good beginning. I'll update if they do! Now Feb 29th. No word from Phil's. Great! March 6th and still don't even know if the parts showed up. Don't understand the reviews. So far they are terrible. Today is March 7 still have no idea thank you. No update as expected. Called their shop. Parts only arrived today I was told. Different than what I was to when I called them last time which was parts where there Thursday . Lied then or now? More over they just don't care. Only communication from Phil's in two weeks. On March 4th. "Hey Daniel, this XXX over at Phil collision center. Just wanna give you an update on your BMW. It's Still waiting on the doors . I called this morning . They said they were out for delivery . I still not seen them but As I do We will get started on that for you and I will also give you a call as soon as Do you have any questions? 3 5 2- 7 8 7- 1 3 0 8..." March 15th. Close to a month now my car has been in this shop. Unbelievable. I was in fact called on March 13th to inform me they were painting the doors. Oh my! I asked specifically to let me know if it would be ready Friday and to please let me know. Of course I've heard nothing from them today. Painful to do do business with. Shop called at 2:49 and said the car could be picked up at 4:00. Then they tell me have to have cashiers check to pick it up. Just a pain to do business with. STAY AWAY My advice. Haven't even seen the car yet. 3/19/24 - Went to pick up car. Polishing compound around the windows clearly visible. Spot on right rear qtr panel un-repaired. What a pain. No communication and poor work. 3/21/24 - Waiting on them to let me know when it's actually ready. Looks like another week waiting on them to finish. Over a month! Keep that in mind! 4/1/24 - poor job on car. Shop not cooperative in fixing their own issues. Manger using profanity because he has no leg to stand on for the poor work and worse communication.

I called Stricklett automotive because I had a lock on my trailer that was in need of being removed…read moreas it was frozen. I was told I could come in immediately and I did so. The person at Strickland spent quite a bit of time figuring out how to sew through the lock and then did so. He charged me $10 for this service. I would definitely use them again because they know what they're doing apparently and they're very reasonably priced.

Wonderful to work with, honest, reliable and accommodating …read more Will not have my vehicles repaired anywhere else near The Villages.

I took my car here because of all the positive comments. They staff is very friendly. I LOVE my car…read moreand was really concerned about the color match and seeing wavy spots after repairs. I can say that no matter how hard a stare at car and look at different angles it looks good. The only minor critiques are that they send you a link to an app to check status of car, but no one updates it so it is not helpful. My car was delayed for a few days and over the week, but I was able to work around it because I work from home and use ride share services. I wasn't thrilled the last day as they called me in the am to say that the car was ready and being detailed. I waited all day and no call. Finally at 4:00 I just headed over as I was running out of time to Uber there. It took them a while to get the paperwork and key found, but the car was out front ready to go. The minor inconveniences aside, the people were great, the repair looks great and I would go back again, but hope I don't need to.

They did amazing work on my vehicle after a no fault accident. I highly recommend them, and I will…read morebe using them again in the future for a complete package on replacement parts or vehicle painting.

Ben and his team are amazing! Friendly, available and…read moreprofessional is the standard. I took my Chevy express there for collision repair and I couldn't believe the results. The van runs perfectly and he even straightened out the frame. Amazing job at an amazing price! I recommend Prime Auto to everyone!

Benjamin is pretty much a one man show which is nice. He's the only person I talked to. He keeps…read morein touch with you. Goes way beyond others. Tells you the truth. I hardly recognized my car when I pulled up. If I ever have to have work done again I will have him do the work There's not a place in Ocala that could come close to what he did. I was told my car was totalled in ocala. Trying to rip me off. Crash collisions in Belleview charged GEICO $2,000 for storage and didn't tell me. My car was not stored there is was there for a free estimate. Benjamin did not charge for storage. hes a honest man

We were rear ended and the back of our 2014 Buick was a mess. Bay St. did a great job, you'd never…read moreknow it had been damaged. IIt has a unique Buick color and they matched it perfectly. We're very happy with the job they did.

I had an accident and they were very rude to me and attempted to extort four hundred dollars from…read moreme to my house instead of their business My insurance and AAA would have covered it and they wouldn't let me use my insurance,so they could charge me to store my car in an open field for $26/day. Even when I picked up my personal belongings they were verbally abusive and threatening.

I recently moved to the area and found myself in a bit of a bind with my car. After some research,…read moreI decided to give them a call for a quote on some necessary repairs due to their seemingly high rating. When I made initial contact with them, it was difficult to communicate with the person on the other end but after some time I was able to provide them with the information needed to give a quote. During the quote process the person mentioned the possibility of using OEM parts instead of aftermarket parts which could also bring the total bill down. He then told me he'd call me back in a few minutes and hung up. Once he called back however that's where my experience turned sour. Without any explanation I was told my only option was to use aftermarket parts and given a quote higher than I had received elsewhere. I confirmed that he could not match the other shops quote, and was performing the same work. Once it was confirmed he could not match their price I thanked him for his time and told him I would be going elsewhere to which he decided to cuss me out and hang up on me. I can't believe someone would treat a potential customer like this especially when the repairs would have brought a couple thousand dollars to his business. If you need work done on your car, seek a business who will treat you with respect and be transparent.

They have worked on two of my cars and I have spent thousands of dollars with them and they're…read morestill having problems with the vehicles. I will not take another vehicle back to them not prefer them to anyone.