This place has top notch doctors, very thoughtful and thorough. My only recommendation is that the…read morefront desk personality be warmer with patients . Her personality can be strong and direct. It's what I noticed when I went in . Temperature was quite cold in the waiting room as well. Other than that, you're in great hands with the doctors here .

The whole old deal from the beginning to the end it was amazing. It was comfortable confident,…read moreclear, and respectful. If you want care real care this is it. This is the place with the leader, Dr Leo lopez a true human and a real doctor.

Exceptional care today from everyone overall. I always have a great experience (at this location…read moreonly) when I or my family is in need of care for the unexpected illnesses. I highly recommend a same day appointment to prevent walking in during the busy times. Thank you Mayra, Ashley, Maria and Ariana for taking great care of my mom!

Very disappointed with my experience at this Cottage Urgent Care location. I made an appointment at…read morethe other Ventura location, and the receptionist told me it wasn't a problem because I could be seen here in "a couple of minutes." Instead, I waited about 40 minutes. If I had been told the actual wait time, I would have driven the six minutes to my original appointment and been seen on time. What concerned me even more was that another patient came in reporting respiratory symptoms and possible COVID or pneumonia, and the receptionist never asked them to wear a mask. I've been to other Cottage Urgent Care locations where anyone with respiratory symptoms is immediately asked to mask up, so this was surprising and concerning. I highly recommend going to the other location. I've never had any issues at the other location and against my better judgment I decided to give this place a chance and the front desk is just beyond incompetent. Definitely will not be going back. The reason why I'm giving this a three star review is because I heard that three stars are way harder to delete and also the doctors and the other staff were totally fine but if I could give it negative stars I would.

This company needs improvement on everything. Do not get connected with Daniel Flaming. He is a new…read moredoctor with no personality, no worry, and no care about your health. I have complained multiple times for symptoms I have had. I had back surgery and he wants to see me 1 months from then, even though ive been complaining about light headed and other concerns that are not normal. Take better care of your patients and listen!

Staff seemed nice, but I arrived 2 1/2 hours early before closing and they turned me away. IThis…read morehappened to me about. a year ago and the other time they told me that they don't have enough staffing. Not happy. Don't go there if you can help it!!

I had a biopsy done today. The whole procedure was easy and the staff were exceptional. I really…read moreenjoyed the experience even though l do not like being in hospitals. Thanks for the wonderful care.

front desk staff are rude, don't care if you're in pain…read more i'd hope a HOSPITAL employee would have an ounce of empathy. but not here

ABSOLUTELY DO NOT GO HERE. Was there for 15 minutes then told to go to the ER and there was nothing…read morethey could do. Now being charged 375$ for literally nothing. Li Lim did ABSOLUTELY NOTHING. HOW DARE YOU CHARGE ME 375$. Absolute SCAM of a place. Garbage people. No urgent care was given. No medication. Literally nothing. Places like this is what's wrong with healthcare. Hope someone sues you!

Very friendly and very clean inside. They have a few snacks in the waiting room. I recently took my…read morethree year old with a high fever and they were all very nice. Glad to have a decent urgent care close to home.

For the 15th time, I arrived early, paid my copay, was told there was one person in front of me…read more For the 15th time, I was kept waiting for over an hour. Someone's lying as well as being serially unprofessional. Avoid if at all possible.

I recently moved from the Central Valley and needed to establish a new OBGYN. This office is clean…read moreand the medical staff was very friendly. Dr. Crownover had great reviews on the Healthgrades website. I didn't need an annual exam just yet but he was able to provide a referral for my mammogram and refill my birth control prescription. Dr. Crownover was great! He listened and answered any questions I had.

Another day, another urgent care visit. I'm becoming a pro unfortunately…read more I'm giving what feels like a pretty fair review. I would say staff and hospitality were 5 stars. The wait times were a bit rough but I'm finding that to be the case everywhere, so I wouldn't necessarily dock them for this knowing this is the reality of healthcare facilities nowadays but I will make notes. Actually the reason I docked a star was cleanliness and this is an outdated looking facility. They get the job done. As I noted, I'm thankful the staff and doctors were all actually very friendly. When your sick, compassionate and patient people go a long way. The front desk staff were nice and seemed empathetic. I asked how long the wait time would be and the gal estimated 45 minutes. I got called in an hour after waiting, so she wasn't far off which I appreciated. The doctor was also very compassionate and even apologized for the wait, she didn't have to do that. She was efficient and once she saw me I was out quick. The whole experience was 2 hours which is rough when you're sick, but again, I'm finding that to be the case everywhere. The only thing that worried me is that the cleanliness of this spot was iffy. The floors in the waiting room were filthy...I was there at 12pm so they had only been open a few hours, I guess it just worries me when any medical site doesn't seem like it gets a sweep and mop daily. Maybe my expectations are too high? The back rooms were outdated and this urgent care could use a refresh but at the end of the day, they got the job done and I'm just grateful everyone was nice and as efficient as they could be.

Poor customer service starts at the front desk. No empathy…read morefor people that are in pain , knowing that they are in the healthcare field, bad bad service. Rudeness at its finest, except Serra.

I went here today and had to get an abscess drained in a sensitive area, and the physician I worked…read morewith was hands down amazing! The check in process was very smooth, and I didn't wait more than a total of 20 minutes I was in and out with in an hour! Everyone there was super friendly and very professional. They do accept TRICARE and have great working hours as well. Over all had a very positive experience and would go there again if I needed to!

My experience with this clinic was extremely frustrating and left me feeling that patient care was…read morenot a priority. On multiple occasions, the doctor canceled my appointments, only for the clinic to reschedule them nearly three months later. When you're sick and need medical attention, that kind of delay is unacceptable. For one appointment, I arrived early and still waited about 40 minutes to see the doctor. On another occasion, I arrived only five minutes late, and they refused to see me. I found this lack of flexibility, patience, and compassion very disappointing--especially from a medical provider. The one positive thing I can say is that the front-desk staff members were friendly and kind. Unfortunately, based on the care and scheduling issues I experienced, I cannot recommend this clinic. If you're looking for reliable and compassionate medical care, I suggest going somewhere else.

Very convenient to get an appointment. The staff is absolutely attentive, kind, and professional…read more I've never had such an amazing experience at an urgent care. Again amazing.!!

This review has more to do with the incompetence by management and billing…read more Been waiting over a year for a $120 reimbursement from my insurance but Cottage continuously says they cannot find the Insurance Company address. All this despite three different attempts on a three-way call with my insurance and Cottage. It's been a year, so the insurance company can no longer accept the claim due to timely filing. Cottage is now on the hook for the entire $200 reimbursement, which I'm sure will take another three months. Is there any accountability at this company? On to the next patient? Update: Adrian - Who do you think I've been talking to the last year?