I came in for a worker's comp claim and I'm glad I did. All the staff were fantastic. Dr. Wilson was an angel- knowledgeable, caring, and warm. I've never had a doctor advocate for me and was fully expecting to be blown off as usual. Not the case with doc Wilson. The only downside is that we were at the clinic for hours, maybe they're understaffed. . read more

Waited over four hours in the waiting room. numerous other patients were complaining about the wait time also. Dr. Wilson would not return emails phone calls from myself or my insurance adjuster, only about one out of four phone calls will get answered. They must not pay their doctors very much because 9 out of 10 of all their employees across the board are incompetent. I have had over 50 visits at Concentra over the last 20 years and nothing has changed. Stay away. Worst place ever. read more

I got injured on a job unfortunately this is a second time. I choose this Concentra because the staff is very professional. I am thankful for the staff. That's here. They're very polite caring. Coming back here after so many years and Dr. Wilson is still here was a blessing. The whole staff if I remember their names correctly was Sadie, Renita ayeshia and Jeff is the perfect team with color that relates to me ..if I ever come back I hope the same staff is still here.. they have plenty of healthy snacks and water the facility is nice and clean.. even if I lived outside of Oakland, I will still make my way back to this Concentra.. so whenever I have work related business, I will definitely continue to put this location first.. I wish Dr. Wilson all the best success. She's a very hard worker and very caring Dr that understands the depths of my injury. read more

Concentra Urgent Care - Feeling better - Urgent Care Near Me - Oakland, California

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WORKERS COMP PATIENTS DON'T ALLOW YOUR INSURANCE TO SCHEDULE YOU HERE. PA Santhra Shaji, is unprofessional, rude, pushy and dismissive of legitimate symptoms. Do not waste your time here if you're seeking actual care and recovery. read more

The staff are extremely helpful and fast-paced. I came here at the last minute when my test order was about to expire in an hour. I explained the situation to them , and they completed everything in less than 15 minutes. read more

I am writing to express my serious concern regarding the care I received at Concentra Urgent Care on March 20, 2026. I arrived at approximately 2:30 PM for evaluation of a work-related injury. I was initially greeted by two polite and professional front desk representatives. After providing my information, I was informed that my paperwork had not been received. I contacted my triage nurse, who promptly faxed and emailed the documents within minutes and confirmed receipt with the clinic. I was then asked to wait. At the time, there were only two other patients present. However, I waited until around 4:00 PM and noticed that several patients who arrived after me were seen and left. When I approached the front desk, the staff realized that I had not been registered due to an oversight. They apologized and completed my registration. After waiting an additional 30+ minutes, I was finally called in by a staff member who was professional and apologetic. He explained there was only one doctor available, which I understood and was willing to wait. Around 5:20 PM, the physician, Dr. Aundrea Wilson, entered the room abruptly without introducing herself or verifying my identity. She immediately asked why I was there in a dismissive tone. When I responded and mentioned that I had been waiting for a long time, she became visibly irritated, raised her voice, and spoke to me in an unprofessional and disrespectful manner. She stated, "Are you planning to talk, or are you here to waste my time?" During this interaction, she also said, "I am a manager, so go ahead and complain and see what you can do." This statement felt dismissive and intimidating, and it further demonstrated a lack of professionalism and accountability. She then attempted to log into the computer but appeared to have issues accessing it and left the room. During this time, her computer screen remained visible, displaying another patient's medical records. As a healthcare worker myself, I found this to be a serious violation of HIPAA privacy standards. When I decided to leave due to the treatment I received, the physician returned and again spoke loudly in front of staff, stating that she had intended to prescribe pain medication but would no longer do so since I chose to leave. Additionally: My original paperwork was reportedly shredded by a staff member who considered it "not important," which is unacceptable. I was supposed to receive an X-ray for my finger. When I requested protective shielding to minimize unnecessary radiation exposure, my concern was dismissed. The clinic was unable to provide documentation confirming my visit for my employer. I want to emphasize that the front desk staff and assisting personnel were kind, professional, and did their best to help in a difficult situation. However, my overall experience--particularly with the physician was deeply disappointing and concerning. As both a patient and a healthcare worker, I have never experienced this level of unprofessionalism, lack of communication, and disregard for patient safety and privacy. I strongly believe that Dr. Wilson would benefit from additional training in patient care, communication, and HIPAA compliance. I do not recommend this facility based on my experience. read more

I'm so disappointed about this place!! I went for a per job screening 11-17-2025 I arrived at 9am didn't leave until 1:30pm very unprofessional nobody was doing their job and however I was put inside a room for hours just to find out everybody went to lunch!!!!!!! when i was only waiting on a physical i'll never return to this place!!!! read more

This place is an absolute joke! I tried to be seen to change a simple dressing on a wound and they said they could see me as I was not an established patient there nor was it a work related injury. CHANGE YOUR SIGN and remove the "Urgent Care" wording!! read more

i have been dealing with a back injury almost a year now I have had a hard time sleeping ive accidentally slept in and my doc A.wilson MD was very understanding of my condition and let me sleep in one of the patients room I was greatful and blessed that I had a great doctor that doesn't undermine their patients thank you ms.wilson read more

I was selected at work for a Random Drug Test LoL!!! Concentra Urgent Care does all the Drug and Alcohol testing for my Company!!! When I Arrived at Concentra I found the location Clean and the Staff follows COVID-19 Protocols!!! The Waiting Room has a Flat Screen Television for Entertainment and a all Gender Restroom!!!! I was called in to take my Drug Test and it was the PA first Drug Test. But she was professional and efficient. I don't mind Drug Test!! Especially when I get paid to take them. Concentra is your Drug Test Pros!!! If you need one!!! read more

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Walk-in even right when it opens and 8-10 people already in line. For a simple physical and drug test it took 4.5 hours. Staff is pleasant, but some staff was not. read more

I would suggest you pick another location if you need to go to a Concentra clinic. The workers are lazy some barely graduating from medical assisting school, the lady that was supposed to do my TB test didn't even know how to do it, she had to have a coworker watch her and he ended up doing it for her. and when they put me in the room for the doctor to see me, the room was dirty from the last patient There was still trash and the bed was used They couldn't even change out the bed cover. I had to wait over an hour for a simple physical check up from the doctor. once the doctor came in she had a bad odor. read more

Work related injury. Care quality Excellent! Great office experience. 333 Hegenburger road Concentra Medical Center Truly provides their patients with Great Medical Services! read more

This Concentra at Hegenberger is the worst, the Front Desk does not even communicate the possible wait time and disregard the patient's valuable time. People here have waited so long they already are chatting with each other and call them by their first names. I highly do not recommend this business. It's called urgent care for a reason yet not one person has any sense of urgency read more

Concentra Urgent Care - Urgent Care Near Me - Oakland, California

For the Physical Therapy department, Joshua E Wasserman, PT was among the best PT I've ever worked with. I have recovered from a Lumbar strain in just as little as 5 weeks because of his diagnosis. Hurting my lumber left me in dire pain, unable to walk, and clouded my mind with negative thoughts of not recovering. I work a very physical job and am an athlete outside of work. Joshua helped me not only physically but mentally aswell by using his knowledgeable and recourses. Day 1 he was able to see how I couldn't even reach past knees when stretching. 5 weeks later my hands touch flat on the floor He uses information based on research and experience! He is very kind and has a great sense of humor as well. I worked with him for only 6 appointments but I definitely wish he could be my coach for weight training and sports. If you are hurt on the job or need guidance he is the man! Thank you again Joshua if you are reading this! -Fabian M read more

Concentra Urgent Care - Physical therapy department - Urgent Care Near Me - Oakland, California

I had to do a last minute drug screening for a new job. They were very quick and efficient. There was no wait and I was out of there in less than 20 minutes. Everyone was nice. read more

Let me start by saying that Dr. Wilson is amazing! She's provided excellent care so far and has fantastic bedside manner. I'd give her 5 stars if I were just reviewing her services. I waited about 3 hours before being seen by a doctor, that's when arriving 30 min after they open. Apparently only one physician was on staff and they were having connectivity issues preventing them from processing paperwork. After 1hr and 15 minutes of waiting the office determined my paperwork authorization had not been provided and had to call my manger to get verbal approval (my office sent the paperwork yesterday afternoon). As I went back to my seat the PA came out and mentioned any folks needing an X-ray would need to be sent to another facility. I immediately checked with the front desk and they said I needed to wait another 1-2 hours and then be sent to get an X-ray at the other location if it was deemed necessary. After leaving the facility 6 hours later I had at least gotten a short physical therapy appointment completed but felt like my day had been waisted for needlessly waiting. This place needs some help! read more

Concentra Urgent Care - Front of the building - Urgent Care Near Me - Oakland, California

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Appointment was at 10am and waited for 2 hours just to do a physical, what's the point of an appointment? Watching all those arrived after you being called and walked off is painful. They should shut this place down for good like any other businesses in Oakland. read more

They forgot me in a room for an hour, called me to see if I left the building and laughed because they didn't check the room I was in. Another time they checked me in to see the doctor which they told me to my face that they did and I waited about an hour and a half and turns out they forgot to check me in to see the doctor. They checked everyone else after me to see the doctor but not me. Place is worse than the DMV. I was nothing but nice to the receptionists and staff but holy **** this place is the worst. If I could give it -1000 stars I would. read more

Walked in for a DOT at 8 am was there when the staff opened their doors Waited 3!!!!! Hours for lazy lousy Doctor to give me my physical From now on I will go to Kaiser I thought they were slow but now I know better This is a shit company LadyK read more

No stars I was bit by a dog on the job and they sent me back to work the same day. Please don't use them for workers comp. They are definitely company ran. health care is not top priority. read more

11:50 said the don't got time for physicals thats smells bad in there it's s mess needs to be more organized

The worst place to get care, every time I make an appointment I'm !!never!! Seen at the time. I've sat for over an hour in the room waiting for the Dr. Almost every time I've come for a followup there is only one doctor, which is always backed up. They say the doctor will be right in but !!never!! is. Find somewhere else to go. The other problem Is I was suppose to have followup imaging and they never scheduled me twice! Concentra should be shut down!!! read more

I have been a patient of Dr. A. Wilson for some time now, she is hands on, very knowledgeable, and gets me the care I need for my hands. I have great office experience, very clean, organized, and they are so professional. I'm so glad I went there. read more

Got here at 8am it's currently 12pm I've been here for 4 hours due to a computer tech issue Wich I happen to be the "first" person to experience. This is RIDICULOUS, no type of urgency at this urgent care how ironic. read more

This place is a joke . I'm writing this review as I've been waiting for 2 1/2 hours for a drug screen . This place is a shit show of a so called business! Watching numerous people who arrived after me go before me ! Fuck this place ! read more

Worst care EVER! Warning: DO NOT GO!! They refused to treat patients with a soar throat but negative covid test why are u even open?? These guys are a joke! read more

You see the reviews. This place is the worst ever for care. The doctors and staff are useless. I come here for just a physical and they told me walk ins are usually a 3 hour wait time. So I made an appointment. Come in a week later. And it's still a long ass wait. It's like waiting in the DMV in this place. Even if you die in the middle of floor. They'll probably walk around you and mind their business. Shut this place down. read more

Extremely unprofessional, slow, so-called system crashes unorganized staff and so-called doctor/doctors I been here since 7:30 am and counting, they didn't open up the doors until 8:02 am it is now 10:59 am and I am still here even though I was the 2nd person in-line it is now 11:17 am and I am still waiting to be seen by a doctor I've been waiting 4 hours now and I have a lot of other business to take care of but this place is out of order and has no sympathy for others time. read more

I don't even want to give this place one star. This by far is the worst clinic I have ever done a pre-employment physical at. No one answers the phone at all, I literally called for 2 days trying to ask a question that could of avoided me wasting my time. The receptionist was so rude and told me no more physicals after 3pm as if I knew that. When I explained I tried calling she said well we are busy and can't answer the phone, oh wow great! Finally when I was seen the next day they took 3 hours to do the physical and I still needed a hearing test and drug screening. Thankfully I don't need that job that bad, I can't believe this place is open it's horrible & the staff is so unprofessional. read more

Longest wait time ever. Go elsewhere. I'm just here because company uses this time wasting clinic. Been waiting here over 2 hours with an appointment. If you need to come here, your better off bringing some food/snacks, a mobile tv and a gaming console and plug it right up in the lobby. Don't forget the bev. read more

Lazy don't do what they suppose to will lose your documents and having appointment doesn't matter don't go to this office

I wish I could give zero stars. This place is an absolute joke. If I didn't have to be here as a result of this being the selected provider by my employer, I would never step foot in this dumpster fire. EVERY time I've been to any Concentra their first excuse is, "We only have 1 doctor." If that's the case, hire more doctors! Better yet, have a contingency plan to provide services and not waste people's valuable time. A 15 minute exam is always a 3-4 hour ordeal because they are lacking staff, are completely unprofessional, and do not provide any useful information. They need to understand the definition of Urgent Care. Any other Urgent Care facility has always been able to get me in and on my way within an hour, regardless of the situation. If you can avoid this place, or any Concentra for that matter; do so at all costs. read more

They told me to wait for approval (work injured) for a physical therapy, we will call you... 3 days later no one calls, I call them and they just said" it's been approved "" WTF!! I have been holding my pain! Go somewhere else, if you can! No care about you here! read more

The wait time is horrendous. You can forget trying to call them to reschedule your appointment phone rings for hour no one answers then it transfers to another line and hangs up. read more

The front desk worker is very rude for the customers. She doesn't want to do her job. When I took the incomplete new hired Medical by the doctor. That was my third time to get my same medical done. She doesn't want to help, she was very mean. So bad customer service. read more

Concentra Urgent Care - Urgent Care Near Me - Oakland, California

SO let me start off with i came here for a job physical required. Appointment was at noon. I was not seen till 1:30 and no notifications to anyone in the lobby by the receptionists as to what was going on. At 1:00 i went up to the desk told her my appt time and she goes "oh there is only one person on the floor it will be another 20 to thirty minutes" As im sitting there i see PA's walking around in back. Standar practice is to inform patients if there is any delays that was not done. Another lady before me was there waiting an hour for a TB test and even she was annoyed. The doctors was nice and professional I like her but she was really rushed, i felt bad for her. I can see why they save money. LACK OF STAFF read more

As I write this it's going on nearly 4 hours and counting waiting for someone to come look at me. It's taken 8 hours in the past to get a DOT physical. If you want to spend the entire day waiting to be treated this is the place for you. When I came in there was only 4 people in the office to be seen. Geez read more

If wanna die, come here. If you wanna spend a day at the doctors, come here. This place is pathetic and a waste of time. If you have an option to go to the hospital GO. THIS IS NOT A PLACE YOU WANNA COME TO read more

First of all, Dr. Wilson is awesome. I would give her 5 stars if I could. However, the wait time is absolutely ridiculous even when the place is not packed. Even with an appointment, be prepared to wait over 3 hours to see a physician! I also came in just to get X-rays done one day and I waited over 2 hours. The staff does not enforce the mask policy. When people come into the office without a mask on, nothing is said or done. The staff themselves have their mask under their nose, under their lip or completely off. The staff aren't doing their part in protecting the patients nor themselves. There are many areas that needs improvement. read more