ZERO STARS - THIS PLACE IS A DEATH CAMP. DO NOT SEND YOUR LOVED ONE HERE…read more
If I could give Community North Rehabilitation Center zero stars--or better yet, negative stars--I absolutely would. This facility nearly killed my mother, and I want to make sure no one else goes through the nightmare we did.
My mom arrived at Community North Rehab after suffering a stroke. She had some mild speech impairment and early-stage dementia, but she was mentally sharp, alert, and active. She also had a stent between her kidney and bladder. Despite her condition, she was prematurely discharged from the hospital, under the all-too-common excuse of "testing will be done outpatient"--which really just means "get them out, we're done here," even if they're still on the brink of a medical crisis.
From the moment she entered this facility, she declined rapidly. She stopped eating, became lethargic, and couldn't even complete her therapy sessions. Staff blamed "severe dementia," which was a lie. Before coming here, she was engaged, talkative, and functioning far above the level they claimed. The reason she couldn't participate in therapy? She was constantly needing to use the bathroom--a huge red flag they brushed off as nothing.
I raised hell. I demanded answers. I asked to speak to the doctor overseeing her care, who coldly told me there was no reason to send her back to the ER. I asked him, "So, blood in the urine and needing to use the bathroom ten times in a half hour is normal?" And he said yes--as if that was something any human being should accept.
They insisted she was "fine" and that this was normal for someone with a stent and told us to take her home for outpatient testing. So I did. Within one day of being home, she was practically unresponsive. She had explosive diarrhea, slept the entire day, and was only awake for about 45 minutes. I told my husband, "We have to get her to the ER--now."
We took her to a different hospital, and within hours, they diagnosed her with C. diff--a dangerous, highly contagious infection that she most likely contracted either at Community North Hospital or at the Rehab Center. And what did the rehab staff do when she complained about needing to constantly use the bathroom? Nothing. They ignored her. I was there--I heard her begging to be excused from physical therapy because she had to go to the bathroom. And the staff still insisted she finish her tasks. Meanwhile, I kept repeating, "She is not doing well!" and was met with blank stares.
I have to call out Robin, her case manager, by name. She was apathetic, stubborn, and completely dismissive of my concerns. Every time I raised a red flag, she gaslit me--saying there was "nothing they could do." I cried. I sobbed. I begged for help. Robin remained completely unmoved. Cold. Detached. As if my mother's suffering meant nothing.
Now, my mother is fighting for her life in another hospital. And I can't help but believe that if Community North Rehab had listened--had actually cared--she might not be in this position.
This place is a death camp. And the most twisted part? When I first arrived, I saw their signs and banners proudly announcing they were voted "Best Rehabilitation Center." I was fooled. Duped. Don't let the polished signage and smiling faces fool you--they are not what they appear.
Please, for the love of your family--do not bring your loved one here.
