DO NOT TAKE YOUR LOVED ONES HERE, CONCENTRA EMERGICARE, PUEBLO, CO! QUESTIONABLE BUSINESS PRACTICES…read moreAT WORST, SLOPPY AT BEST. I had to have surgery in Denver last September 24. A few days before surgery, September 19. I caught a common cold. I called my surgeon to ask if that was problematic? They said it shouldn't be a problem as long as it was not Covid, RSV, Pneumonia,etc and suggested I get a nasal swab at my doctor's office. Given that it was a Friday afternoon, my doctor was closed, so they suggested going to a walk-in urgent care and request a swab. I went to Concentra Emergicare on Elizabeth Street and explained my situation. They scanned my insurance card, took my copay, and swabbed my nose. I had no viruses to note, so they gave me an over-the-counter nasal rinse and wished me well. I was there, maybe 20 min. A month later, I get a bill for $353.00!!!!!! I thought that was OUTRAGEOUS! I call my insurance, Anthem BCBS, and ask them why they didn't pay this? My insurance, Blue Cross Blue Shield told that Concentra Emergicare DID NOT SUBMIT A CLAIM TO THE INSURANCE!! I decided to give it until the next billing cycle since their claim apparently had not gone through. In mid November I get a statement from Concentra Emergicare, dated 11-6, saying services provided totaled $383.00, credit for my $30.00 copay, balance $353.00. The bill also stated, "You were not eligible for insurance coverage at time of service." I call BCBS, they reiterate, THEY DID NOT DENY THIS CLAIM, THEY HAVE NOT RECEIVED THIS CLAIM. Then, just days later, I get a threatening letter from Concentra Emergicare saying to pay the balance due or the matter will be turned over to collection!! This was dated 11-8! Most creditors don't go to collection until you are 90 days overdue. I contacted them at the number in Broomfield to be told that they already submitted a claim, which I know is a lie. I have since begun getting collection calls. I have excellent credit and could simply pay this, however, Concentra Emergicare needs to be held to account for doing their job and billing the insurance. Then, I will gladly pay anything left that my insurance plan informs me is my responsibility. Since I have been ranting about this experience, I have run across two other people, with the same complaint, about the same office. What are the odds?????