Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

I'm not sure why this location h such a low score, I have been visiting here for a few months to my…read moreback pain treatment. Environment: It's very clean inside, from waiting room to treatment areas, and spacious and bright. I came during the holiday season, they even decorated the offices, which makes me feel like the people work here care their office. Parking lot is big enough that I never have a hard time to time spot. Even at a crowded day, I can still find a chair to wait in the check-in area. Waiting time: Besides the first time I came that I need spend time with paper work back and forth, and waited for less than 1 hour, all my later Visits are smooth with appointments, maximum waited for 20 mins. I think considering the size of this urgent care (big, appointments can fill up soon), the waiting time is reasonable. Yes, I never came without appointment (besides the first time), so if you are walk-in, it may take a while, which I can imagine as other people said. Staff: friendly and helpful treatments All the staff I met there are super nice. I met several different doctors, which I don't like that much, I prefer to go through my treatment with one doctor who knows the background of my injury, so I don't need repeat again and again every time. But thinking about the good thing, I talked with many different doctors and received different advices, which is not bad. I did the physical therapy and acupuncture here, Ia have to say, some of them are really good, which I can feel better right after the treatment; some are ... ok. My suggestion is: if you don't like one, give it a second time, if you still don't like that one, pls ask for change... don't waste your own time either. Overall, I'm very impressed by this place. My pain? Still not 100% recovered, but getting better and better after visit here.

I'm extremely disappointed with my recent visit to this Concentra location. The front desk…read moreexperience was frustrating from start to finish. The reception area felt completely disorganized, and there didn't seem to be any effective system for managing the flow of patients. People were confused about where to check in, how long the wait would be, and what they were supposed to do next. The reception staff didn't provide clear communication and didn't seem prepared to handle the number of patients coming in. This led to long wait times, mixed-up check-ins, and a lot of unnecessary frustration for everyone in the waiting room. There was a particular African American male that was being obnoxious to staff and other patients but instead of addressing this behavior the male continued to be disruptive throughout the establishment. A medical office needs to have strong crowd management and attentive reception staff, and unfortunately this location fell far short of that. I hope they address these issues, because the experience was unprofessional and stressful. If I could give them a 0 I would. Horrible location

Staff was friendly, and it was not too bad of a wait. Was able to get in and out and pick up meds…read morewithin 2 hours

genuinely a horrific experience at this urgent care…read more first, their bathroom and client rooms were also horribly kept. their bathroom is not well maintained and had toilet paper, water (maybe pee?) and trash all over the floor and by the sink. their client rooms have worn out walls and are not very spacious, so its difficult especially if youre a child with your parents. not only this, but their devices are unclean as well. i was given a nebulizer and the mouth piece was dirty so i had to request a new one ): the doctor who saw me was incredibly dismissive as well. she did not care to listen to me or my mom as i explained my symptoms and she probably saw me for less than 2 minutes (after i waited for 4 hours) and essentially pushed me and my parents out of the room and told us to go to the pharmacy next door, where we waited for 15 minutes because she didnt even prescribe the medicine before sending us out. additionally, when i DID get my medicine, they were for totally unrelated things that weren't for what i mentioned to the doctor--probably because she wasn't listening to me !!! luckily it was covered by my insurance, but still... couldnt have experienced worse service...im appalled

DR. Tracy was so amazing with my son who is 7 years old and is autistic. I didn't get the nurses…read morename that works in the front but she was also amazing so helpful and listened to all my concerns. I will definitely be making this my home urgent care for my son the support and patience they showed my son was so amazing. I highly recommend this urgent care especially if you have a special needs child.

Mrs. Tracy and Luz MA in the front are beyond amazing! I bring my 2 boys here every time they are…read moresick, and you guys always manage to make my autistic son feel comfortable and make the visits so much easier. We used to struggle just to get him checked out, and now he is so calm and lets Mrs. Tracy examine him with no struggle at all. Words can't describe how grateful I am for you guys and Dr. G for having such a loving, caring, and compassionate staff that truly cares for their patients.

My go to urgent care, great place very friendly staff. I had a really positive experience overall…read more Everything was well-organized, easy to understand, and met my expectations.

The care experience for me here was great! I came in with bad shoulder pain and they took me in…read morequickly and had X-rays done within 30 minutes. The doctor, X-ray specialist and front desk personnel were very attentive and caring. If ever in pain I highly recommend West Point medical center. Plus they have a beautiful facility in the back for beauty treatments.

This urgent care facility is so clean and organized!! They are on top of getting patients in and…read moreout as quickly as possible without making you feel rushed.

We took our 5 year old today because we decided to try a new urgent care since we didn't like the…read moreprevious one. This office is super clean and the staff goes above and beyond. The exam was 100% thorough and they were not trying to rush us out of the room. It's always tough finding someone who's good with kids but I would highly recommend. A big thank you to everyone in the office for helping our child.

I've been here multiple times in a couple weeks span for possible sprain and fracture. Ive seen 3…read moredifferent doctors and let's say each doctor are completely different in how they see their patients. So coming here is a mystery bag of whether you'll get a good provider and care or not. First Doctor, he actually examined my knee, had me bend and move it. Then did xray on the spot and I was given preliminary results. Official results from the radiologist would take a day or two. You'll get notified by phone call. That doctor was decent. Second time I came for potential fracture toe, I got an ancient doctor who didn't ask me any questions other than, so you think you broke it? We will get you an xray but xray tech doesn't work today so you'll have to come back tomorrow and just get OTC medication if you're in pain. Then she sends me away. Third time I was there, a different doctor saw me. She did not exam me either however she did ask me more questions, got me an Xray and provided preliminary results. Actually prescribed me some pain meds. If you're coming here for potential sprain fracture injury visit, keep in mind their xray tech is only Monday to Friday 9 am to 4 pm, occasionally he will work a Saturday.

I hope no one needs urgent care but if you do...here is my experience with the team…read more I recently had my first visit with Inland Empire Extra Care and was truly impressed by the quality of care I received. First of all, they are open 24 hours which is a huge plus in my book. I called asking if they accept my insurance and the receptionist was able to answer it so quickly. Brandy and Cesar made the check in process was quick and easy with such a positive attitude and friendly face. Then I met with Dr Yvonne...she absolutely was the nicest and patient doctor I have come across. She didn't rush me as I had quite a few questions, she empathize with what I was going through and was clear on the treatment plan. Amy handle my treatment plan and she was so nice as well. I met with Jose who was the X-ray technician and wow! so knowledgeable and detailed with the X-rays that I would need to go back. Another plus is that there is a pharmacy right next door so I didn't have to drive to another location. Overall, the staff provided excellent service from start to finish, and their bedside manner was outstanding--compassionate, professional, and attentive. It made a stressful situation much more manageable and reassuring. It's a relief to know there's a reliable, caring Urgent Care available 24 hours around the clock.

Very friendly staff and a welcoming environment from the moment I walked in. Everyone was…read moreprofessional, attentive, and made me feel comfortable. The care I received was great and everything was explained clearly. I truly felt taken care of and would definitely recommend to others. Very friendly

Staff is incredibly professional, attentive and genuinely care. The office, restroom and exam…read morerooms are clean. Now to the care by medical staff. They listen which is incredibly important. I shared my symptoms which started April 4 up to today including my visit to the ER last night . I had no answer last night from ER and got my answer from LANI city

No one ever really wants to go to urgent care or doctor's office..... BUT. If you absolutely need…read moreto; this would be it. A good friend recommend us to come here for all our urgent care needs and I'm so glad she did. There is hardly ever any wait so walk ins are fine, but you also have the option to call or go online to schedule an appointment. Their staff; from receptionists, medical assistants and PAs/NPs have all been wonderful. All very professional, knowledgeable and kind. I've never had a bad experience. Very clean and welcoming. I highly recommend.

I went in on a Thursday because I've had a cold and a cough for three weeks. I made an appt at…read more10:15 an hour later PA Fatima came in and apologized for being late and said we were keeping her busy. The rest of the visits was pleasant and she said I had a sinus infection and she would prescribe 3 medications. She mentioned giving me an inhaler. I explained I have Albuterol. She said this inhaler was better since it has a steroid. She also scheduled a follow up appt. For me which was today. I waited until the afternoon to call and check on the status of the medications because the pharmacy is usually really fast. I was told they hadn't received a prescription so I called Carbon Health and asked if they could send the medications and they said they would but they ended up only sending one. I had to call Carbon Health again to request that they send the other two. The inhaler didn't end up being covered and out of pocket would have been $600. The pharmacy contacted Carbon Health to ask if they can change it to something else. I got a call from Carbon Health around 6 telling me she really wanted me to be on this inhaler and was instructed to go on the manufacturers website and get a coupon to help pay for the inhaler. The coupon didn't work and Carbon Health ended up sending regular Albuterol. I went in because I still have a cough and a man named Dorian was super rude. He made it seem like I was wasting his time by being there. He asked me why I was there and I explained briefly before he cut me off and asked if I felt better I said a little then he said well you're still on antibiotics and you need to let them work and the cough will linger. I can't give you more antibiotics. I never requested more antibiotics. He said Albuterol is fine. When I asked if I can take cough syrup he made it seem like it was an obvious yes. I let him listen to my lungs and check my ears he said I was fine then asked anything else I can do for you? I said no. He said if I don't feel better in a week to go back. Side note: I'm not going back to this place. He then said ok let's get you out of here and opened the door and motioned with his head for me to get out the room. I know two of my coworkers like this place. I did not.

I always have a great experience here. The facility is always clean, they offer some bilingual…read moreservices, and the staff are always qualified and kind. Specifically Charlette, who took my vitals and made me feel secure and calm in an uncomfortable medical position. Thank you urgent care for always being patient with your patients!!

I have been coming here for several years. Lauren the medical assistant the Dr. Courtney were both…read moreprofessional and efficient. I got right in, no waiting, and Doctor gave a thorough evaluation of my injury.