Ok guys/gals, workers comp claims blow from the get go, especially when you have a legitimate injury. I've been here several times, no wait other than a few minutes after you fill out your pain chart. Dr Wresch has been my primary Dr on my injuries. He's a great Dr, yes, he is great. I totally recommend this urgent care. Staff is nice and accommodating. Still coming here. Have been treated very well, after care and physical therapy have been outstanding. Thank you to everyone, Dr Wresch , Dr Barba,Sylvia , Jacqueline, James and Raquel (physical therapists). read more

I was referred by Dennis Franco Beverly Hills .Specialist Network.Front Desk Sylvia and Office Manager Tiffany was great during all visits. Sylvia got me all Medical records thank you . Doctors were a bit suspect with all treatments plan. Delayed and denied --PMA insurance puppets to a rig ...system that refuse to Approve treatment and transport and home care for Injured patients etc Not sure what PAM insurance would do if they get unethical Business Practices BBB rating for fraud.PMA refuse to give Different surgeries center to patients who need close location to get surgery for Approval read more

I had went to this facility for an EMG. Right from the beginning I felt that Dr. Lin was so rude! I had asked him if the needles were going to hurt and he just answered with quick response and no type of comforting words. Very poor bedside manners! He told me that the results were going to go straight to my doctor and walked out of the room! Mind you this was my first time at this facility. I was not sure where to exit and I had blood dripping down my arm. I had walk out and ask someone where the restroom was so I can clean up my arm from the blood! Very horrible experience with Dr. Lin! read more

This facility does NOT have male nurses. If you need a male observed nurse for any reason, don't waste your time. go to a different location. For some reason, this location only has female nurses. ¯\_(ツ)_/¯ read more

Concentra team members did a wonderful job assisting me with X-rays. Rebecca Ware was an amazing doctor! She took her time explaining the process and the results. Yessenia and Izzy showed me kindness and care. Yessenia was honest and helpful, she demonstrated genuine care at a time when I needed it most. On my second visit, Izzy was relatable and knowledgeable. She has a way of calming patients. Tiffany was exceptional throughout each visit. She demonstrates knowledge and professionalism. She has a genuine care for individuals' well-being. Thank you Tiffany for helping me on each visit. I wouldn't have been seen without your help. The team is lucky to have you! In closing, I appreciate each of you. Thank you for helping me get better! read more

Super fast drug test specimen collection process. Yesenia B, Elizabeth P. And Melany S. were amazing! Thank you ladies!

If you need to see a "Specialist", do not come here, i recommend going to a different Concentra. Dr.Liu was the worst doctor I've ever had, disregarded everything I said about my injury, had snide remarks to say about my injury, wouldn't listen to a word I said. If you want a human doctor with basic empathy, do not see Dr.Liu. She will NOT help you. Everyone else in the clinic is extremely kind but this lady was the worst and I hope I never see her again! read more

Came here for a quick pre employment test and they were very fast, respectful, and overall productive. Very welcoming ladies in the front and the lady who saw me was very straight n done, yet informative and careful! Thank you ladies ! read more

The urgent care portion stopped taking walk-in's at before 12pm. Seems pretty off to me

They have the utmost care for the people walking in. They give attention to detail, empathy and truly listen. From the office staff to the doctors it's absolutely brilliant. I can not recommend Dr. Rahman enough, his care was top notch despite workers comp trying to slam every road block at him Sylvia in the office always makes the visit a joy from start to finish. If you have PT I can not recommend Ana enough! The help and care she put in is extraordinary. And vanity is kind and thorough. read more

Worse place to go. Do yourself a favor look at a different urgent care. Receptionist absolutely rude. I was there just to make an appointment. I still had to sign in and waited 1 hour to schedule an appointment. I attempted to call to schedule an appointment previously but I was not successful due to their long waiting times on the phone. Horrible quality of care. read more

This location does not let you make appointments to do a DOT physical and it is very hard to be waiting, for people to have awkward schedules and waiting for long periods of time to do a dot physical where it could be so much easier with an appointment you know what time you get there and there's no waste of time. read more

Came in for a drug screen and physical , understandably it took longer than I thought considering how extensive my physical was. I was the second person in line from opening time at 8am and I was out of there by 10am. read more

Staff was professional and friendly. The clinic is clean and ran in an organized fashion. Doctor was friendly and informative on my unique visit. Felt relieved when leaving facility. read more

The wait time is so ridiculous!!!! Almost a 3 hour wait for just a plain work physical. My time is precious and I wish I would've done it at my PCP. Never again read more

Went in for a pre work authorization, physical and drug screening. Very quick, in and out in an hour because I was there right when they opened and the first to sign in. Doctor nurses and admin were all very friendly and helpful. read more

From Jose to Cynthia the nurse who took care of me to the lady that checked me out very courteous friendly and professional Thanks Joey read more

Went there for a pre employment drug screen and physical test. Everyone was courteous and helpful. Cynthia performed the tests and treated me well. I was a walk-in but was taken in relatively quickly. The receptionist, Delia, was also courteous and professional. read more

The wait time was amazing..... had me in and out..... and yessenia was great very professional and nice . Highly recommend this location on inland empire in ontario read more

Today I went to concentra to get a screening for my new job I was assisted by beautiful Yesina and she was fast and efficient I was outa there In no time. not only was it quick but she was very nice and and I was comfortable the whole time ‼if you ever need screening done Go ask for Yesina at Carcentra Ontario California 3200 inland empire Blvd ‼ read more

How are you required to give this joke of a place a star when their service is so bad they don't want you to come in to be treated. I called in to see if they took X-Rays and they told me they did, but what was the problem. I told the lady on the phone, I've been having some pain in my knee, and had a little lump on it. She told me to hold on and wanted to ask the provider if he would see me. She came back on and said the provider said to go to the hospital and get an MRI. First off, there's no guarantee the hospital will preform an MRI and second, hospitals are for emergencies not minor knee injuries. I told her look, I have a prescription from my doctor to get an X-Ray but the facility he sent me to is not covered by my insurance. She said, oh okay, in that case come in we can do an X-Ray. Well, I went to the wrong location, and called back asking where they were located, she recognized my voice and said I talked to the provider again and he said he can't treat you. If you have a prescription to have an X-Ray done go to the facility to get it done. I said, okay if I have knee pain can I come in as a walk in and be treated, and she said no sorry. So, I was basically denied service over the phone. I will be making phone calls and pursue this matter further. read more

CONCENTRA REVIEW: New insurance and in need of Urgent Care in network. Had an amazing experience despite the wait time for walk in. Made a call to ensure a pediatric urgent visit was an option. Cynthia the medical assistant was professional and showed empathy. The waiting room was clean and neat. Receptionist was exceptional. I had visited before for workers compensation and had such a great experience at this location I decided to give it a try for urgent care needs. Everyone is professional and compared to my previous visits with Optum this was definitely a patient experience. Dr. Martinez was warm, inviting it was like talking to your family member with their medical degree. She asked questions and listened to my concerns. Again quality of care is hard to find and despite the wait I'd rather have quality of care than feel like I'm just a number on an insurance claim for billing. Definitely recommend for adult and pediatric care. I can't express how grateful I am and what a blessing it was like to be seen and heard by the staff. Thank you! Lastly, you get a print out of your visit and Dr. Martinez went over it. Impressive. Sometime when you leave the office so much information so it's nice to have a summary visit. I found a new place for my urgent care needs and would highly recommend if you don't mind the wait. read more

Well first off this place is Concentra not US Healthworks. The physical therapy department is on point. Thank you Ms. Hong you are great. She is incredibly talented in her field and experience. She knows how to get you back into ship shape. She loves what she does and passes that to her patients. There is a little pain, but it's the good kind. Keep it going Ms. Hong "Hongster". Love your work! read more

You would think a place like this gets millions of dollars from workers comp claims. I mean an abundant amount of company's send their employees here so, why the bad service? Actually its not the services but its the lack of staff. Must be the ladder system god forbid the owner or manager needs a workers comp claim would ever go here themselves. They would rather pocket the money than add more staffing. Waited about 2 hours to get seen by a P.A sat there and agreed with me the whole time, with my injury and the work that i do a splint is annoying.. so much so he even said as I quote (I had someone here with me to affidavit) "I wouldn't even advise to use that" then on the follow up paper work it clearly says in highlight to use the splint. LOL really? so this P.A goes on and says sure, yes, head over to physical therapy that wasn't initially scheduled but was told I was scheduled.... 3 hours in, mind you the older Asian lady refuses to allow someone with me and states can you please wait outside. We are a bit crowded. There was not one person around. Another joke? This place is a joke and management needs to take their patients seriously.. sending the same response to each yelper doesn't do anything because for over a year now even dating back to 2015 people have been commenting on the wait times.. the response is the same and nothing has changed. #dobetter Us health works! read more

Never enough staff! Even if you're the first in line right when they open they still tell you to expect to wait about 3-4 hours just to have your physical and blood work. I think the lady in the front is so used to turning down people down that she fails to assess how long the wait really can be. This place is a joke. Lack of staff. Poor time management. Waste of time. read more

I have been to many US health works and all of them are very disappointing their staff acts like their poop don't stink, doctors are a fraud. My job sent me here DAM DAM DAM. read more

Slowest place on earth! I wonder how many of their patients die of old age while in their lobby? If their past history repeats itself, I will wait for hours and never see a doctor, but a physicians assistant. And that's okay, but not after waiting for hours! This is a group that truly appreciates the concept of having a captive audience!!! read more

Come on complainers it's a doctors office not taco bell. On that note I have been here bi weekly since February, work injury. I'm in and out in 1 hour And that's with the specialist. Plus I get reminder calls to keep me on track with my progress to recovery. Thanks Dr Barba read more

I was told walk in for urgent and care would be about an hour it's been over 2 hrs and still not seen. Then they say they haven't even called to verify my insurance yet!! WTH. To top it off the staff I dealt with didn't seem to know what they were doing very well. Not coming back to this location. read more

Anette is very unprofessional, was here to get a physical for employment and she came in, leaning against the wall with her head thrown back. She was talking to the physician assistant telling him how she can't stand the other doctor and hates working with him, can't wait to go home (moaning and groaning) etc. Mind you I'm in the room and they are having a personal conversation with each other and haven't even acknowledged me yet. Very unprofessional! Appt was at 1:30 and was seen at 3:40! read more

What a wreck, it's worse than the emergency room at the hospital. 3 hours to get a physical completed. What a joke. Never again.

Went in for a random drug test and waited 4 hours. What a JOKE !.Don't go unless you have an appointment. ...Walk in take forever !

If you like to wait please go there, even with appointment you have to wait . It was only 1.5 hrs for me . Definitely overpriced!!!

Worst place ever to come. The media assistants are very rude. They need to be given some customers service skills to improve.

As a travel nurse, I am required to complete drug screens, physicals, and a large quantity of compliance requirements. I have used LabCorp, US Healthworks, Concentra, and many other facilities from Florida to California. Never have I experienced a facility as poorly run as this Ontario, Ca location of US Healthworks. Extremely slow services and the staff talk about patients in front of other patients. Can we say Hippa violations. read more

This place was a joke.... The only reason I came here is because my nursing school required that everyone take their drug tests at a specific location. I called ahead of time to see if I would be able to make an appointment but they don't let you make appointments. I went in there at 12pm during the week and had to wait 1 hour and 20 minutes just to spend 3 minutes peeing in a cup and signing a couple papers.... I was FULLY annoyed! PLUS the employees looked like they hated their lives... bad experience! read more

This place is the worst! Came in to get a scheduled physical at 10am and didn't get seen or called in until about 2 hours later. Didn't finish my entire appointment until 4 hours later. On top of that staff was rude and don't communicate well toward people coming in. Unbelievable that this place is still even open. Hope to never have to come back here. And to my new job you guys need to contract a new place to do business with because the people who work here are unprofessional and don't care to waste everyone else's time. I hate to even give this place one star when they deserve none at all. read more

Horrible service!!! Wait time is so long no matter what time you get there appointment or not be prepared to be there at least 2 hours!! Doesn't even deserve the one star!!! read more

This is the second location I've been to and it is a night and day difference. This location is clean. Office staff is friendly and professional. I was originally seen in El Segundo which was a nightmare. I appreciate the effort and professionalism that THIS locstion offers. If you get to chose what location you go to I would suggest this one. read more

The receptions/front desk staff are not welcoming nor nice. Waited about 3 hours from the time of arrival just for a simple physical exam. One I hour I spent just waiting for the doctor to see me once I got assigned to a room. Any place that provides good customer service should consider their patients time and make it a priority to get them in and out of there in a reasonable time manner. read more