Disappointing visit! Four hours in ER diagnosing possible kidney stone, left waiting for final…read moretest for 3hours on a slow day. Left with IV still in my arm waiting for doctor to talk to me, and someone to remove it so I could go home and eat. Tired of the incompetence with service I seem to get everywhere I go, this was no exception.

This is the WORST hospital we have ever had to deal with…read more They do not care for their patients. Go anywhere else, just don't go to "Death" West. "Dr." Boris Vinegroski and the "Dr" Valencic are completely inept and the staff couldn't care less about the patients. I think that they have contracts with the local funeral homes. People have the the right to quality health care and this is a pathetic excuse for a "hospital" and this is not the place to get it. Do not take your loved ones to "Death" West. Just for the record, I wasn't able to post this without posting a rating. Since it doesn't allow a negative rating I had to give it one star. If I could, I would give them the lowest negative rating possible. The Carroll family

Mr. McGreg: Dr. Nick Riviera! Remember me?! Dr. Nick: Well,…read moreif it isn't my old friend Mr. McGreg- with a leg for an arm and an arm for a leg! Hi, everybody! (crowd: Hi, Murray!) So, I had always heard for the longest time that this "hospital" was a veritable abattoir. No, that's not an "Abba tour". If only. Second only to it's murderous Painesville cousin Tri Point(known colloquially about Lake County as "Die Point"), it was highly recommended to never ever ever seek treatment here. Not even for a mild case of the Hershey squirts. Stories abounded of friends in doctor induced comas(not on purpose), botched surgeries, life flight helicopters landing in the parking lot and slicing innocent Subaru Outbacks to ribbons(not confirmed). Yet, this is my mother's neighborhood clinic. She had a successful wrist surgery here. Plenty of blood tests and the like always were performed without incident. Hell, there's always parking and there's Mr. Chicken right across the street! Maybe all the bad publicity and gossip was just a bunch of heresay. I mean how can a functioning facility full of accredited surgeons be a house of horrors? It seems almost unthinkable. It's not like Dr. Nick works here! No..... but there is a Dr. H**k who works here. And he makes Dr. Nick look like Gregory House. My mother had her first colonoscopy last fall at Lake West. It went okay, a lot of delays, but it was covid, no complaining here. They found polyps(which I always thought were a mashup of olives and popsicles, but I guess I was mistaken). She would need colon surgery to remove what was most likely a cancerous section of the poop chute. After Thanksgiving(wouldn't want to deprive ourselves of one last dry turkey and gag inducing jar of Heinz gravy), she went in for the procedure. Our fault- we never got a second opinion or tried to maybe book the operation at a more reputable place. But Dr. H**k was the guy who did the colonoscopy, surely he should handle the surgery. And someone else's hysterectomy, and someone else's elbow surgery, and someone else's hair transplant and someone else's lip injection/ cochlear implant conversion to solar power....yeah, as it turns out Dr. H**k is a literal jack of all trades, master of none. His duties at the hospital range from cardiothoracic specialist to updating the email server to running the floor polisher. We found this out AFTER! She has the cancerous segment removed, begins recovery, all is well. Thank you Dr. H**k, you did a terrific job. Even if your bedside manner is something akin to that of Attila the Hun. A week later- a problem. There is a viscous stanky discharge coming from the...how do I put this...lady hole. My mother is horrified. She has begun to do number two through her number one port. I research it. Turns out to be a fistula- a tear between the walls of the yellow channel and the brown canal. We go back to Dr. H**k. He has never heard of a fistula. What medical school did you say you went to? Trump University! F**k!! It turns out he had "nicked" the lady/ rectal wall. Whoops! "Nick-ed" indeed. A repair surgery is scheduled. It goes, um, poorly. What did you expect. At this point Lake West is becoming my own personal hell. The workers all start to look like characters from a haunted house or worse yet, a Marc's. Mother is sick of going out of the wrong hole and starves herself nearly to death. It is now months later and we are desperate for some kind of solution. Dr. H**k proceeds to wash his hands(I think maybe for the first time in his career) of the whole fiasco. He tells us to look elsewhere for help. And thanks to my rockstar wife- we find it. At Ahuja Medical Center in Beachwood. Under the care of an amazing LADY doctor, my mom has several way more complicated surgeries, spends the summer on the mend, and a year later we are back to normal. Phew! It was a harrowing winter and spring I tells ya. We were all pushed to the brink of cracking up from this medical mishap and subsequent outright unprofessionalism and abandonment of the hippocratic oath. Do no harm. You did alot of harm, Lake West. Especially you, Dr. H**k, you absolute poster boy for the mediocre, entitled male. I implore you all, beg of you...please, PLEASE do not let this man operate on you. You'll be sorry. Now, I am giving this place two stars, because all the nurses, support staff and technicians really are pretty good at their jobs. I just wish they could find work at better hospitals.

Absolutely the worst wound care clinic. Did nothing but charges us 1000's for 15 minute appts and…read morewant you there weekly. You sit and wait and nothing gets done but you get a bill and a bunch of useless supplies sent to you and billed to you! Has anyone ever been cured going to this clinic because I do not believe it.

I used to feel lake west was horrible. Hospital However I was brong there by ambulance and everyone…read morewas great and caring! The nursing staff was great thank you lake west!

My Daughter went to ER in Monday Jan 25 With Having covid…read morepneumonia and breathing issues so the gave her oxygen and sent her home . Went to another hospital and they admitted her and and has been there for the past 3 days WITH THE CARE SHE SHOULD HAVE GOTTEN IN YOUR LOSY HOSPITAL.!! She also has other medical issues!! She could have died . SHAME ON YOU!! But thank god she is doing better !! THANKS FOR CARING!!!!

Over the weekend I came here my knee was really bothering me, so I came to have my knee looked at…read moresince it was hurting. The doctor who looked at it was a complete moron she didn't help at all. About 10 years ago I hyper extended my knee, and recently it's been bothering me pretty bad. Well today I had to leave work early since my knee kept buckling on me causing me to yell in pain. I will not be coming back here they didn't do much to see what was wrong. I can assure you this shit hole isn't getting paid for the lack of answers I got. I have an appointment tomorrow which I have to miss work thanks to the dumb fucks that work here. They didn't solve the issue so now I got to spend more fucking money assholes

This Urgent Care location is better than my general practitioner's office. After calling my family…read moredoctor and being told I would need to wait 3 weeks for an appointment. I came here with no appointment and was seen by Dr Hardy in under 40 minutes. Within 2 hours I had my perception. Cannot say enough good things here.

This facility is fantastic! So close to home too. I just wish the parking was a little better.read more

I was at Cleveland Clinic Willoughby Hills Lab today for some routine tests. I set an appointment…read moreusing my app. Walked right in, registered at the desk. Within a couple minutes I was called in and the nicest, most professional woman took care of me right away. I was in and out in 10 minutes. I always receive excellent care here and have no desire to go anywhere else.

I took my second child to this office to have their wisdom teeth removed. Both cases went…read moreexceptionally well without any complications. Dr Mascaro removed my daughter's and Dr Choi removed my son's. My son actually felt great after and never even developed swelling. This tells me the doc is skilled causing very little trauma during the procedure. Thanks Dr Choi! Both surgeons called the night of the procedure to check in with how my child was doing. The office decor itself is outdated. The staff are cheerful, caring and helpful. The prices are a bit high for the procedure. If they are in network for your dental plan, then I'd recommend them. Otherwise, the out of pocket will be your responsibility and will be a about $2800 for four teeth... it's slightly different for everyone depending on if the teeth have broken thru or not.

First visit was good, second visit was brutal. A crazy amount of pain. I was quite stunned by the…read moreexperience. Anesthetic for needle did nothing. A tooth extraction turned into a nightmare. Very disappointing. And after that, I was over billed $450. Wewwww.

I broke and dislocated my ankle like a pro athlete last year (walking the dog) and have been in…read morephysical therapy two days per week since ~Aug/Sept of 2021. In that time, I've had the opportunity to work with a few of the PTs there and have had great experiences the ENTIRE way through. They work on a rotational basis so you might have two appointments per week and work with different folks both times... I enjoy this as you get a little something different from everyone BUT as it's open gym floor plan, they all collaborate and are attentive, seeing your progress no matter who you are scheduled to work with. I still have a bit of a road ahead but feel like I'm seeing the light at the end of the tunnel. TBH, I'm torn emotionally because these folks have been a huge part of my mental and emotional well-being as much as they have helped me physically. I'm actually motivated to go see them after a rough day at home or work because they are so much fun to work with. Don't think it's all fun & games because you do have to WORK and sometimes that's not entirely easy, but they all will help to find a way to push/stretch you SAFELY and ensure your progress is continuous. I hate that this happened and still replay that moment in my mind over and over but meeting Kevin, Jessica, Kasey and all of the very, very kind admin staff has been a highlight of this complete situation. Last - over the course of the last several months, I've heard SEVERAL conversations about continuing education and upskilling, including dry needling which I feel has helped me gain additional relief. It's also comforting to know how passionate they are invested in CE. They all truly love their roles. I didn't see many reviews for PTs when I started looking and wanted to draw attention to this crew. They are absolutely a phenomenal team. Note: they are now UH.