I've had two experiences with this particular urgent care center. Both were for my son who always…read moreseems to get sick on the weekends. The staff at this facility are very friendly, very efficient, and very compassionate. I wouldn't take my child to any other urgent care. Even when they're really busy, you don't wait very long to be seen -- such a relief when you have a sick child. The physician that we saw on Sunday was Dr. Nancy Rodway. She was one of the most thorough and personable doctors I've ever dealt with -- and I work with physicians on a daily basis and have for over ten years. Dr. Rodway could not have been better. She even let my son play with her iphone while she looked in his ears. She didn't even mind when he was opening her email and pushing all kinds of buttons. A nicer lady you will not find. The facility itself is new, very clean, and they seem to use the latest technology. I'm glad and lucky to have such a nice facility near my home.

Over the weekend I came here my knee was really bothering me, so I came to have my knee looked at…read moresince it was hurting. The doctor who looked at it was a complete moron she didn't help at all. About 10 years ago I hyper extended my knee, and recently it's been bothering me pretty bad. Well today I had to leave work early since my knee kept buckling on me causing me to yell in pain. I will not be coming back here they didn't do much to see what was wrong. I can assure you this shit hole isn't getting paid for the lack of answers I got. I have an appointment tomorrow which I have to miss work thanks to the dumb fucks that work here. They didn't solve the issue so now I got to spend more fucking money assholes

So sitting here for a half hour. Checked in. System shows there is a patient in the room and people…read morewaiting. Yet the room was empty and this guy comes up and the nurse comes out and acknowledges him and takes him and his kids in, while I'm sitting here with my child. So now instead of the wait being 30 minutes now we are looking over and hour half. Why this guy got special treatment I don't know but for service like this I would rather go to an urgent care and be seen by a real nurse.

From the owner: MinuteClinic® in WILLOUGHBY is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

I've been to 2 UH Urgent Care facilities in my life. The first one in Willoughby. I went in for…read moresome antibiotics because I had a cough and congestion. I was told I was having a heart attack and was not allowed to get any kind of treatment and was sent to the ER. If I didn't go to the ER I was told my insurance would not pay for the visit. So $3,500 later, I walked out of the e.r. with antibiotics. Second Urgent Care was at the Mayfiled location on SOM for an upper respitory infection. I waited 3 hours only to be told I couldn't get any treatment or prescriptions and I should take Mucinex. Of course I had to pay hundreds of dollars and ended up going to the ER to get care. In a nutshell, Urgent Care exists to feed into the system, you get lousy, if any, treatment and are sent to the er. Never, ever again.

Went to UH urgent care on Market St. yesterday for being really. Thought I had covid. The nurse was…read moreso sweet she did everything. Gave me a covid and flu test. Dr Dawson came in stood by the door and said tests were negative ill call in amoxicillin. Never looked in my ears, my ears are blocked, never looked in my throat or nose, where i am so congested, never listened to my lungs or heart either. I just hope I get better with what she gave me or there's going to be more complaining from me. My daughter told me when she went there not too long along she did the same thing, never looked her over!! People can be misdiagnosed by her and it could be something serious!! Other than that the receptionist and nurse were phenomenal!!

Clean new facility . Came in with a deep cut they had to numb and stitch up. Everyone was extremely…read morefriendly and provided excellent care. The process was quick and easy with insurance and intake information and they did not make me wait at all. They made sure I knew how to take care of my cut and gave me the best bandages and ointment to treat it. Utensils and everything they used were all extremely clean . The ONLY thing I wish was that the facility provided the nurses and workers with dissolving stitches . This is my 3rd time coming and it's always been quality care.

Type of care needs to be 100% better. The doctor needs to have some money I went in and they said…read morethere was nothing wrong. Wouldn't take an x-ray. Nothing sent me home went to the hospital a week later and my back was broken broke in eight places.

Horrible place to work! Owner Ganga was nice in the interview but once onboard it is quite a…read moredifferent story. She has a vial temper, I witnessed her scream at another receptionist while she Kicked the floor heater across the room! Found out it is a revolving door there because of the owner. However, the Physician's, including Ganga's husband, are very good. Fine for treatment, just don't work there!

In and out in less than an hour. Stapled laceration and sent me on my way. Probably saved half a…read moreday over hospital. Very accommodating and professional. UPDATE: Eight days later and second visit, staple removal was not smooth. Staff was unable to remove them. Had to take a third trip back on day nine to see the doc. He did it quickly, painlessly and efficiently, unlike day 2. Great doc. Still giving five stars as they handled the situation in an effective and quite discreet manner, I might add.

Fast and convenient urgent care. I had a pretty nasty wound and the doctor was very knowledgeable…read more and careful cleaning it up. Got prescribed what I needed and they followed up to check on how I was doing. Great place to go if it's urgent but not an emergency and you need to walk in without an appointment.

Very friendly and helpful staff. They got me in quickly to see the doctor. Dr Maryann took her time…read moreand asked a lot of questions before she gave me her conclusion. She also gave me options on its treatment. I highly recommend the Mayfield Health Express Urgent Care. I'll be back, the next time I need them.

The nurse practitioner here, Cara McHugh, was wonderful. She was very kind, knowledgeable and…read morethorough. I came there as a walk-in, kind of late in the day and I had no problem getting in to be seen. I am so happy that this Minute Clinic was there and open because I don't know where else I could have been treated. I will definitely use this clinic again in the future.

Much quicker than getting into my son's doctor. Was able to quickly diagnose and treat his strep…read more Friendly service. My son liked the doctor better than his own. Would return. Would advise to pre-register online-there was a long line but we didn't have to wait long because we signed in online.