Friendly staff - went the extra mile to call another center for my authorization - the phlebotomist was not successful the first time - in and out in a reasonable amount of time read more

Everytime I came I had a excellent experience. I had dr Joffre as my doctor and he was very friendly and helpful with everything I came in for . The wait times were never a hassle at all . 5 stars is definitely not a over exaggeration. read more

To stay or not to stay! Went in for Urgent Care was told there was only one doctor available and that I could stay but the wait would be long. 3hours WTF? Then I thought hmmmm the ER would be double that. So.... I stayed. Glad I did,Marissa (you rock) was very helpful. I saw her repeatedly tell patrons the same as I was told and could NOT believe how many people are just RUDE and UGLY! I am very new to this but after today and hearing people say just wait until I review them....I decided to review! Customer Service/Staff was very good! You can't give a negative review or forget you're human because YOU CAN'T HAVE IT YOUR WAY....Silly Rabbits. Now the Doctor was not my cup of tea! He is the single reason for the missing star. Who wants rushed medical care??? Not me.....Not ever!! I stayed! I waited! I survived! annnnnnd I reviewed! read more

First time coming to this place and I was disappointed by how much of a poor customer experience I had. Three hours of wait just to get checked up while I was in complete pain, another hour in a room just to have a doctor come and give me a diagnosis. I do not recommend this place at all, nurses were very rude and up to a point un respectful when giving me instructions. read more

Stopped my to renew my DOT physical. I arrived and there is about 5 people waiting, no problem. Get checked in and was told it would be about an hour wait. Paid my cash. My blood pressure normally is apx 135/80 FYI. After about an hour & 45 minutes I start noticing that the 5 people ahead of me are gone, and the 10 people who came in after me have gone in & seen the doctor "quack". I start getting mift and go up to check in girl to find out WTH is going on, and they lost my paperwork. After about 20 more minutes they find my paperwork and call me back for the vitals part of the physical and the UA. The first day nurse (if she even was one) didnt know how to take a blood pressure, put the cuff on wrong, and then couldn't read it right. By this point I was so mad my BP was up in the 160s. She then immediately takes a second reading (which is wrong because it could great vessel damage) and it was a little lower. She then tries to weigh me on a little 300 lbs scale. I am upwards of 400 lbs 6'4". I tried to tell her that it would be a waste of both of our times to weigh me because their scale wouldnt hold me. She insisted on weigh me, and I bottomed the thing out. I then proceeded to do the UA, and she couldn't even read the little lithmus paper right. Instead of 1.000 which I have been all my life (and was actually checked 3 days earlier for a pre-employment) she wrote it down as 1000 (which should be dead) but threw the strip in the trash with others in it, before anyone could cross verify it. I then get stuck in a exam room for 2 more hours waiting for their in-house doctor. After wandering around through there maze of hallways I find a nurse eating lunch and ask her WTF is going on. She said the doctor was out on lunch break and should be back in about 20 minutes. Finally the doctor peaks his head in and I voice my complaints to him regarding the misreadings and demand a refund, which I didn't get. He said there was nothing he could do as he couldnt verify the readings and I was unable to provide another urinalysis sample. What a waste of time. Also filed a complaint against the doctors medical license, the Nevada Medical Board and BBB. read more

Do not go to this urgent care center if you value you or your family's health or even life. My family and I were in Las Vegas for vacation last week. On Saturday, I took my two years old to that place since he is having fever for a couple of days and we could not bring the fever down with Tylenol. The doctor there could not see what inside my son's ears clearly and my son did not want to open his month either for the doctor to see his throat. The doctor then said "let just give him some antibiotics for precaution". I told the doctor that we will leave Las Vegas for home the second day. I told him there are CVS and walgreen near the hotel we stay. I took the prescription to both CVS and walgreen and none of them carry this antibiotics! The lady in walgreen said they have to order this if I really want it. It seems the doctor has no idea what the pharmacy normally carry. This is not the worst part yet. I called the doctor and asked for a replacement antibiotics. The nurse said they can not fax the new prescription to me. it is their policy not to do this. I have to either go there to pick it up or ask the pharmacy to call them. I did not rent a car so I decided to ask the pharmacy to give him a call. The lady in walgreen called the doctor. it seemed the doctor yelled at her over the phone. she said the doctor is mean and prefer not to talk to him any more. Anyway, the new prescription asked for 200mg azithromycin. My son needs to take it twice a day and 5ml each time. The lady in the walgreen said she only has four bottles of this type of medicine and each only only has 22.5mg. I was surprised that the total amount of antibiotics my son has to take. So, I questioned the doctor over the phone. I had to wait two hours to get a chance to take to the nurse. The nurse said the doctor said it is correct! I still had doubt since even my insurance said the maximum is .75 something(?) and special manual override is needed if more is prescribed by the doctor. Then the doctor said he wants to talk to the pharmacist. I gave my phone to the pharmacist. I guess the doctor yelled at her again. The pharmacist asked me why I was trying to give her a hard time? I was surprised by her question. All I want to do is to verify the total amount of antibiotics is correct and don't want to overdose my son. In the end, I said I only need two days' worth and I will get the rest when I get back home. For whatever reason, she gave me two bottles which is four days' worth. (about 45mg total). A couple of days after I got back home, I took my son to his regular pediatrics since he is still having cough and also I was wondering if I need to get the rest antibiotics from walgreen. fortunately, I did take him to his pediatrics. The pediatrics said the concentra doctor clearly did not know what he is doing and need to go back to school to learn again. for this type of antibiotics and for my son's age, he only need to take one teaspoon (5ml) a day for five days (total 25ml). Since my son has been taking the antibiotics for almost three days (30ml), we should stop give him more antibiotics. He had enough already. This antibiotics he took will stay and last for another several days. The doctor in concentra asked my son to take 4~5 times more antibiotics than he should. It is insane. Also, his attitude to the pharmacist in walgreen was really bad. I hope there is something I can do to stop him from hurting other people. To leave a proper review here, I think, is the least I can do for now. read more

Came in for a simple DOT physical. The appointment was as nine and with the knowledge that there would be a drug test involved I drank a large bottle of water on my way to the appointment. After sitting in the waiting room for over an hour and watching four people that came in after me get called back I could not hold it any longer. I go up to the counter to calmly explain my situation and politely ask the receptionist if I could do the urine sample part now and continue waiting. She called someone in the back and told me only ten more minutes. Twenty minutes pass and I am now in some considerable pain and I go up once more begging to just let me pee in a cup! The receptionist was rude and just told me there are only two people working and it's going to be awhile I should just go now and drink some water, this is over an hour after my scheduled appointment! God this place sucks. I will never come here again ever! read more

Worst place to go for medical care. Had me waiting for two hours for test results than when I finally get seen, I get the oh, we need to get the results faxed over here. So stupid. Don't ever go to any concentra. Pay doctors that care and know what's going on. read more

Anything more than a star is plain generous. What's the point behind an appointment time if you still end up waiting at least 2 hours after set time ? Another patient came in and said he was at the Polaris clinic waited for four hours and wasn't seen. Work physicals and drug tests should be an easy done deal with no hassle. This place is a joke. read more

Worst experience EVER at an Urgent Care! While on vacation in Vegas I developed a sinus infection that I felt was going south so the hotel staff recommended this place. Waited nearly 2 hours to be seen. Meanwhile I was enjoying an ice cold waiting room, annoying man with no earphones playing "Team Fortress" on his phone (clueless). Did I mention the really inappropriate movie on the waiting room TV? It was one of the "Pitch Perfect" films rated MA (Mature Audience). Thankfully no children were present due to nudity, profanity. I did ask for the blaring volume to be turned down. The staff were either unaware or didn't care. Once back in the exam room I asked for a blanket since I was now chilling, but none were available but the paper coverings. Still waited a bit and soon diagnosed with 102 degree fever. One chest X-Ray, flu and strep culture later my fever had risen a degree to 103! I was given an antibiotic shot and steroid shot. Waited again for prescriptions all the while feeling dizzy/freezing/frustrated. When I expressed concern about my rising fever and asked for clarification about meds, the PA said "As I've told you FOUR times if you get worse go to the ER". (She had not said that at all previously). The young staff and CNA's were kind but too slow in treatment. I returned to the Wynn and told the concierge of my experience and said to refer guests elsewhere! Horrible experience. read more

got here about 5pm (it's now 951pm). when I got here there was about 12 people in the lobby, I asked about the weight they said about 3 hours, 5 hours later I'm still in the lobby, I'm here for a lower back injury probably better things for it than being stuck in this chair for 5 hours, read more

I was going to give this Urgent Care Facility a glowing review, as we found the staff extremely pleasant and the doctor was informative, friendly and efficient. We didn't have a long wait and the visit was pleasant overall. There seems to be an issue with the way they bill their patients though. We were asked before seeing a Doctor to pay a copay that is three times our normal amount. Blue Cross confirmed our copay before and after the visit and told us that it should be our regular amount. After receiving another bill from Concentra, Blue cross advised me that Concentra did not bill as an urgent care facility, but rather, as a "specialist". Considering that they asked for this payment before we even saw a doctor, it has soured my view of this facility. I've never encountered this at an Urgent Care location before and definitely won't be using Concentra again. read more

This is the worst "Urgent care" office ever! The wait times are so long and the staff is absolutely ridiculous. They don't care at all about their patients or the fact that they are providing bad service to everyone. I would not mind waiting if the staff was a little decent but I cannot believe this is what we have to tolerate after being injured and recommended to see them. The last thing we needed was a medical staff to act as if they are better than everyone and present bad attitudes to everyone. They have the worst attitude ever and never try to please their patients. I am a union worker and was recommended here and my friend warned me about their horrible service but I thought, how bad could it really be? The doctors are also very harsh and careless. I feel like they are not as qualified as they should be to even work there! I was given a "feedback appreciation" form at the end of my visit. I don't think the staff cares about this at all but I still left my feedback. Even Denisha Roberts didn't seem to care about my issues, she kept making excuses for the staffs horrible behavior and didn't want to try to help at all. read more