If I could give a zero star rating I would. I highly recommend you avoid this company. Their website has spam ads on it which should tell you something about who they are.
We used them on a recommendation from someone who actually had never used them. What a mistake. The owner has a bad attitude and is egotistical, they do not do the work on time or as promised, and will stall you and even break conversations up between email, phone and text so you can't form a conversation to prove they ripped you off. I however saved everything and have a HUGE folder of all the conversations and promises and proof of their ripping us off.
They made big promises, a low budget, and then came in and ruined all of the prep work I had done. They blew us off and missed deadline after deadline, ignored requests made via their online spreadsheet system, and left our office so bad off, we had to hire someone else to fix it.
They recommended outdated products, used cheap shareware to do their "work" and did so poorly. They had to be asked to fix things over and over that they broke. When I asked them to no longer allow one of the employees to work on our office, they just used him anyway and kept that fact away from us.
During meetings, the owner was smug and went into "im not listening mode". I actually had to raise my voice at them many times and they just smugly smiled and acted like they didnt care. Their salesman said he was going to take care of things, pretended to care and of course nothing happened except us again being blown off and delayed.
In the end, I ended up having to work all day and into the night for months trying to undo the damage they did. We then had to hire a professional forensic IT specialist to see if they had done anything malicious or hidden any backdoors on our fileserver and computers. I then had to hire someone else to fix the very poorly configured firewall (the maker of the firewall themselves!) and then another IT computer to spend months fixing their path of damage.
As a result of their absolutely awful service and all the hours I had to put in fixing things, I actually got sick from the stress and was out of work for 4 and a half months.
We have more then enough evidence to take legal action but have not due to my bosses not wanting to deal with it. I have all the evidence and if they ever come near me or us or attempt to refute this review I will post every single document backing up my claims here so everyone can see how badly they treated us and me.
The ONLY THING they did right was hiring a 3rd party company to do our LAN wiring. Those guys were top notch and did a great job. Computouch however is not.
If you search for them online, you find nothing but their website and their LinkedIn, which is troubling to me. No reviews anywhere. Until now, this review is the first and hopefully not the last bad review. I know others of you who have had the same experience are out there, speak up!
Its been 2 years now and I am still cleaning up their mess. I had to replace the firewall they got us, the switch, was afraid to use a server they had one of their third party people build for us and had to wipe it, and have 11 PCs and a Fileserver that have had to be completely re-imaged and reconfigured as a result. I also had to do many of the tasks they were supposed to like moving everyone's email and contacts to the new PCs.
You would be best served to find another company, unless you like being ripped off and having your IT department and all your computers ravaged by people who should not be in the IT business. Even the people from Sophos (the Firewall company) agreed they left a mess. As did our new Sophos rep.
I can highly recommend Technology Solutions, they are the complete opposites of these guys, they know what they are doing and want to help you, not make money off of you. They are the firm who has been doing the cleanup and can backup my claims made here, along with that folder full of broken promises and missed deadlines. read more
