After five long years and several aborted attempts (due to COVID restrictions, booked events and renovation closures) we, a party of eight finally made our way to revisit the CH Museum.
Our plan was to spend an entire Saturday in Mountain View. First, to explore the CHM exhibits, then pick up some cool gifts at the CHM giftshop, and have lunch at the CHM cafe before heading over to explore the Google campus and hike the Shoreline trails down the street.
The CHM building looked modern and beautiful as always, the way I remembered from my first visits years ago. For some of us, the exhibits brought back old memories, while the others found them fascinating and educational. The exhibits never get old.
However, upon entering the Museum, I sensed that the cool vibe of the place is absent. The underwhelming visitor service we received (the moment we entered until our departure) left an indelible negative impression for our group. The new guests were not impressed.
It was a slow morning when we walked in, and we felt unwelcomed by the guest service personnel manning the front counter. The two associates appeared unenthusiastic and nonchalant to our presence while engaged in their own routines. The cashier collected our admission fees like a mechanical robot and we were left to wander off on our own without any introduction of the museum. Honestly, we could have received better reception from a ticket vending machine. As a result, the return veterans in our group stepped in to provide a preview of what to expect for the newbies in our group.
After a whole morning browsing the exhibits, we were excitedly looking forward to getting some cool tech merchandize as mementos and gifts from the on-site CHM gift shop. I was hoping it would be the highlight of our visit. It turned out to be anticlimactic to say the least.
From my recollection, the Museum store was very well organized and carried a wide array of technology themed merchandize. It was a treasure trough of interestingly unique merchs for young and old unlike those commonly found at the usual tourist attractions. Unfortunately, that is no longer the case. The whole store setup seemed to have changed, the assortment of products were uninterestingly bland and unorganized which 'cheapened' the whole CHM experience.
Our group was ready to do some serious shopping at the store, but we were not compelled to do so by the boring, low quality products offered. I was specifically looking for some CHM swag, original-designed T-shirts(exploded Tees) and geek gifts which I had purchased before, but was told by the staff that they were no longer available. The staff on hand was no help either, and seemed tentative and uninterested in helping customers.
Sadly, our recent CHM experience was so utterly uneventful, that we decided to have our lunch at the Google cafeteria instead.
Hopefully, the CHM image as a proud heritage of Silicon Valley's greatness and a must-visit destination can be salvaged before it becomes just another common Bay Area tourist trap. read more