I dropped my laptop off for repair on May5th 2011.
The computer would power up but the screen would not light up. I called to check status of repair on May 12th.. I was told that my computer was broke.
(i realized this when I dropped it off for repair)
I called again on May20th and was told that they havent even opened the computer to see the problem. I advised them that I thought it was a video card, I also advised I would rather just replace the video card. I was told that it would be "cracked open over the weekend" I went to the business today and asked about my computer, I was advised that it needed a motherboard, I told them that I would not be buying a new motherboard when I felt confident that it needed a video card. I then asked to just get the computer back and I would take it elsewhere.
I was then advised that it was "taken apart" and that I could come back in a few hours.
Unhappy with that i went out to my car and asked my husband to go speak with them. He advised them that after having the computer for 2 weeks and not being able to look at it and test the video card that we would like the computer back open or not and that we would not be paying for them to hold it for 2 weeks. They handed it right over.. and all intact.
I am 100% positive that they did not even look at the computer and just wanted to sell me a motherboard for more money.
COMPLAINT FILED WITH BBB
I would like to see HONEST repairs. read more