I took my laptop to this location to have my power jack repaired. At first things went well. After I got the laptop back, I noticed some of the keys would intermittently not work, but I assumed it was dust since a quick blast of air would solve this problem. Within a week, air would no longer working and more keys were failing. I took the unit back to the shop and explained the issue. The owner said he would take a look at it, explaining there would be reasons he would and would not be at fault. Later I got a quote for replacing the keyboard, and I asked that labor be waived given the problem did not occur until after the laptop was returned from his shop. This threw the owner into a tantrum and he at once threatened me with police action, insinuated legal action against me, derided me, claimed to have me on video saying the problem existed before his repair, yet said he would do the repair and waive labor if I signed a release for him. People with such poor behavior like the shopkeep are not worth having to deal with and can not be trusted with your property. I said I would be taking back my laptop and to share such video he claimed to possess. When I arrived at the shop he stood facing the wall, doing his best to ignore me while I spoke with a clerk. When I returned home I found the unit had been sabotaged and would not boot to the operating system. Upon restoring an operating system I found the keyboard working in full. I then got a call from local law enforcement saying the owner put a trespass order and I would be arrested if I returned to the store. This left me no recourse but to do a chargeback on my credit card for the damage done to my laptop. My credit union went into arbitration on the matter and I won thanks to my documentation of the event. read more

I have used ComputAbility for about 25+ years, first when Matt was just working alone living in Cashmere. Since he expanded & moved to Ellensburg, I have had him make me a new computer, repair my Lenovo out of warranty (all by UPS from Wenatchee to Ellensburg) and consult/work my computer remotely a number of times as well as just a number of questions by phone. These guys know what they are about, reasonable rates and U can count them among the good guys. :-))) read more

computability is affordable and friendly, and most of all trustworthy. that's why i bought my laptop from them. i knew they would be straightforward and address any issue that came up (there have been no issues in more than two years). i appreciate the safety precautions they have taken during covid. i am a loyal customer, and recommend them without reservation. i will return with any future tech needs. read more

I thought my older Mac laptop was toast and they fixed it! Price was very reasonable, staff was professional, and masked. Will definitely be back. read more

Wow! They have sure gone downhill! Bought a computer there and took others in for repairs a few years ago. No more! One person qouted me the highest price the work would be and it ended up being over $50 more. GET THEIR QUOTES IN WRITTING!!! The person when I picked it up couldn't have cared less about the problem. Oh well that is how much it is. They did the work but a few years ago they would not have treated people this way. Get the amount they quote in writting or go elseware! read more

Excellent customer service. Friendly and knowledgeable. The instructions were concise and written down! Something I definitely need. What a wonderful asset for the community. 10/10 Five stars aren't enough. Added plus, they taught me where the ringer switch was! Never knew! Helped me turn it on and called me back to ensure it was working. Attentive and courteous service. read more

This is a well run, ethical, knowledgeable vendor. I've now had a number of transactions and am so pleased. I trust this firm with critical repairs and decision-making I couldn't otherwise do in central Washington. read more

Very helpful staff here!! I went in expecting to buy new external speakers for my computer and they showed me how to configure my existing equipment so it works well. No need to buy new stuff!! How cool is that? I'll definitely be going back to them for my future computer needs. read more

Horrible waste of time. Brought my phone in to get glass repaired, but they said they were too busy to fix it the day i brought it in and to come by first thing in the morning during a week day. So i do. 9:00 am when it first opens I bring my phone in and fill out the paper work. I work the night shift so I go to bed, tossing and turning about the status of my phone. Then at 2:00 PM I give them a call and they haven't even looked at the phone. Finally 3 hours later I call them again and they say they don't replace glass on iPhones. So I wake up, throw on my cloths and pick up my broken phone. Horrible waste of time. BUSINESS OWNER THEN CALLS ME TO THREATEN TO SUE FOR DISPARAGEMENT DUE TO THIS REVIEW, LUCKILY NO FALSE STATEMENT HAS BEEN MADE. Business owner then texts after addition to review is made offering to fix my phone free of charge if I have the parts on-hand, but he chooses not to work with the part that I supplied him with initially. He then threatened to sue me again, calling me a "petulant,spoiled child" if I didn't rescind my initial posts. read more

My laptop was having microphone issues. David was able to get into the laptop and find the manufacturing error that was causing the problem. Super nice employees & they definitely know what they're doing! They also offer multiple discounts for customers. I will be going back here if I have anymore technology issues in the future! read more

When my computer breaks down, I am always nervous. How expensive is the fix? Is it time for a new one? So I am very happy to report that I was delighted with my experience at ComputAbility. I like the way the system is set up so that the costs of the diagnosis goes towards the cost of the fix. I trusted their analysis and their clarity about what was needed and what it would likely cost so I could make good decisions. I thought the costs were reasonable and got a senior discount without even asking. I've taken my computer in twice for different issues and have been very happy with the results both times. The things that were fixed, stayed fixed! read more

I had trouble finding good computer help in Ellensburg until I came across Computability on Main street. They have excelled in their customer service towards me and have done my repairs very well whenever I call on them. read more

I was having problems with my computer, it was super slow and for some reason I could not save any Word documents. I didn't know what to do so I called Matt up at ComputAbility and asked for help. He was able to see me right away and knew exactly what the problem was. A few hours later I had my computer back and it was running great plus there were no more problems trying to save files. I highly recommend ComputAbility to anyone who needs IT services. Matt is beyond capable and you can trust him to get the job done. read more