I was referred to this practice by my therapist after a recommendation to continue my mental health medication. I provided my insurance information and received my quote for a consultation. To start, Nurse Nawaz was late to my telemedicine appointment. Within 15 minutes, I had been interrupted multiple times while giving my backstory to be told I basically don't know what I'm talking about. Mind you, I'm only sharing my past at this point. Within those 15 minutes, she reduced 25+ years of trauma to drinking too much caffeine. She continued to say, "You should probably consider another therapist if they referred you to me."
The experience itself was rude, dismissive and callous.
To add insult to injury, the provider tried to charge me the full amount for my 15 minute "consult". $688. Luckily, I have screenshots of the exchange within their mobile app.
I have been in battle with their billing department for a month to have the charges reduced to what was quoted.
My insurance got back to me today, and wouldn't you know, my bill is being reduced to the correct amount.
The worst part of this is that I'm now in a worse spot that I was to begin. Nervous to have another horrible experience like this one and possibly be charged 3x what I was quoted.
Nurse Nawaz is deplorable. read more