Complete Property Care

We recently transitioned to Golden Sky Management after searching for a company that could provide…read moreexcellent professionalism and industry expertise for both us as the investor and our tenants. Joann and her team delivers knowledgable, considerate, and prompt customer service. She helped us get the highest market rent and has a solid vetting process for applicants to insure quality, long term tenants. With seasonal reminders, our rental properties are well maintained, our tenants are happy with the prompt attention to maintenance issues, and both parties receive friendly responses to all our questions and concerns. We rest well knowing we are in such good hands with their full service management! Thank you Golden Sky Management Team!

Golden Sky Management has been an amazing partner as an investor. I was hesitant to invest in their…read morearea initially based on not knowing anyone but its been a dream and havent looked back since. I highly recommend Golden Sky Management to any investors. They are attentive and transparent

Network Property Services

Network Property Services is a fantastic property management company. Their team takes care of…read moreeverything and they are wonderful to work with. I would highly recommend them to anyone.

From the owner: Network Property Services, LLC (NPS) was established in June, 1994 in Muncie, Indiana. We are a…read morethird party management company, with a portfolio managing and leasing over 650,000 square feet of real estate throughout the United States. These entities are comprised of residential/student housing, multifamily, office, retail, medical, condominium associations, and industrial use space spaces. Here at NPS, we are committed to providing the highest level of service to both owners and tenants. No problem is too big or too small; Your happiness is our first priority. We come with a proven history, large portfolio, and over 20 years of experience.

MiddleTown Property Group

1.0

(9 reviews)

Absolutely awful! Could not perform bare minimum tasks to help the confidence and safety of…read moreresidents throughout all seasons. Inside of apartment is relatively old and party did not take action to prevent rodents or smells. Has improved greatly since I have been here, I stayed for 2 years. Originally, there were many electric wires coming out of ceiling and side wall in the common area. Also, we had to pay quarters for laundry machines after having to go down and outside to access the laundry room. No other bill is included in rent except for trash pick up. Lastly, they never assisted with the broken mailbox that we had, leaving the nice mailman to have to bring our letters constantly. Thankful.

ZERO STARS! Middle Town Property Management is hands down the worst company I have ever dealt with…read moreacross 5 different states that I have lived in. They couldn't even provide livable conditions -- I froze through the winter while my maintenance requests sat ignored or were marked "completed" or cancelled without a single thing being fixed. They repeatedly entered my apartment without proper notice, which is not only unprofessional but a blatant violation of the lease and my rights. On top of that, they love to nickel-and-dime tenants with absurd "violations" and mystery fees whenever they think they can get away with it. It's clear their entire business model is built on exploitation and cutting corners. I wouldn't recommend this company's properties to anyone -- not a friend, not a stranger, not even someone I dislike. Renting from them is a guaranteed nightmare, and Middle Town's reputation in Muncie as a bottom-of-the-barrel landlord is 100% earned. And then, in a truly laughable twist, they tried to bill me nearly $800 in bogus move-out charges for damages that were either pre-existing (and photographed when I moved in) or the direct result of their own neglect. The audacity would almost be impressive if it weren't so shameless. Renting from them is a guaranteed nightmare, and Middle Town's reputation in Muncie as a bottom-of-the-barrel landlord is 100% earned. I would not recommend Middle Town Property Management to my worst enemy, let alone a friend. Their reputation in Muncie is already notorious, and they continue to prove why. Consider this your warning: renting from them is a guaranteed lesson in frustration, dishonesty, and disregard for basic human decency.

BSU Rentals

1.2

(41 reviews)

I am a 20+ year permanent resident who has the horrendous experience of living next door to one of…read morethis company's so called largest and wonderful rentals. The students are extremely disrespectful of the property and the blame goes to BSU Campus Rentals for no enforcement of lease requirements. Unfortunately if you have one of these dormitories for a neighbor, you should move or have BSU/Muncie Police on speed dial. This company is only interested in profit margin, not enhancing the BSU campus neighborhood's aesthetics . Extremely sad situation, as observed by many Muncie families still residing in the BSU campus neighborhoods.

Do not rent from them. They didn't/forgot to tell me that my sublease person dropped out so I was…read morestuck without someone. She forgot to tell me for a whole month and I found out by a text from them asking if someone can come look at the apartment for a tour.

C & M Properties Services

1.0

(21 reviews)

Will overcharge you on a regular basis if you don't pay attention to your bills at all timesread more

(AKA BSU Cribs and are now Campus Rentals) absolutely horrible company to rent through. They seem…read moreall nice and great until you sign the lease then they couldn't give a rat's a** about you. When I moved in, our apartment was absolutely disgusting. There was mold everywhere, dog hair everywhere (not even supposed to have animals in this location), cigarette burns in the carpet, and the paint that covered up holes in the wall didn't even match the other paint. My mom and I had to scrub the entire apartment ourselves after they told us that they would send a cleaning crew out that didn't even do anything. On top of that, while renting through them, I have sent multiple maintenance requests and most of them were not taken care of. When they scheduled showings of the apartment to future clients/leasers, the leasing agent who contacted us (Haley) was extremely rude and only ever contacted us late at night and would schedule the viewings early in the morning so we would wake up and there would be people in our apartment. When we would politely ask if she could move the time to a little bit later in the day she would reply with a very rude message about us not having any say in anything and basically that we don't matter. Overall, this company is absolutely horrendous and you should not rent through them ever in your life. I wish I didn't have to give them just one star because they truly deserve 0 stars. Update: when I moved out, I cleaned the place and made it SPOTLESS so I could get my deposit back. They instead kept my deposit for "cleaning charges" and because "the condition of the apartment was not as it was when I moved in" which is a load of crap. They then tried to charge me an extra $200 for other "cleaning expenses" which I had to battle to get taken off my bill. DO NOT RENT FROM THESE PEOPLE YOU WILL NOT GET YOUR DEPOSIT BACK AND THEY ARE AWFUL

Asset Management

2.7

(3 reviews)

Asset Management might be one of the smaller management companies in Muncie but they are still…read morebetter than the others, by far. They have always been reachable, they did their best to attend to maintenance issues in a timely manner (without trying to blame every maintenance issue that comes up, on the tenants). They have also been extremely helpful/ reasonable during our recent move out experience. The owners decided to sell the property and Asset Management somehow found a balance between advocating for the owners and advocating for the tenants, in an effort to keep the process as fair as possible. They gave us the time we needed to get things in order (so we could get our deposit back). They didn't try to nickle and dime us about the whole process either, (like most landlords do)... Instead of trying to find ways to keep our deposit, they've been trying to help us make sure it is refunded to us. It's nice to have a landlord who is more concerned with being fair and reasonable than they are about profit. Based on their ability to balance the interests of the clients and the interess of their tenants... as well as the general fairness and decency of the people who own this business... They deserve 5 stars. Truly.

You get what you pay for and that is lousy service and an apartment that is falling apart. During…read moreWinter the heater broke, which leaked water all over the floor and my stuff. It has been over 5 months and the heater is not fixed. Two of those months the temperature dropped in the 30's. When they did attempt to fix it they placed rusty equipment on my bed which stained my comforter. Also, if you are living at the apartments on North Street be warned that the basement which is "closed" to the public is completely flooded. Also, don't lock yourself out after hours because they don't care. On the plus side, it was cheap so I saved some money.

Morgan Properties

2.9

(11 reviews)

Don't expect your deposit back, whether you're evicted or not. I took pictures after cleaning the…read moreapartment. The pictures that were shown to the judicial officer during damages hearing were horrible pictures and showed stains on the carpet that were not there when I turned the keys in to the property manager's office. Also, someone had thrown food on the stove and food in the sink. Also, not there when I turned in the keys. Property manager told the judicial officer that there was trash and items left in the apartment. That is not true. These people are crooks who are guilty of fraud. Seems like no one cares though. Even the Madison County Judicial System seems to turn a blind eye to Morgan Property's fraudulent conduct. Yes I violated the lease because I lost my job and couldn't pay rent and I agree with some of the things that needed replaced, but that place was cleaner when I left than it was when I moved in. These people are shady. Don't rent from them. I have attached photos of apartment right before keys were turned in to Morgan Property. The pictures they showed the judicial officer were not the same. They were horrible photo copied pics. Obviously, someone else was in the apartment after the keys were turned in. My word against theirs. Yes I owe the rent because of the lease, but the damages were fabricated. Like I said, these people are shady.

They suck so much they kicked my and my man out so they can "renovate the place we were at and put…read moreit on the market for more than it's worth" granted it wasn't a very good house but we didn't do ANYTHING to DESERVE that BULLSHIT current rough estimate is at 66k and they want to put up for 90 to 99k....... These ppl don't deserve ANY stars

Ratchford Properties

1.0

We've rented the same house for about 3 years now and our landlord, Mr. Ratchford, is an absolute…read moreheadache to deal with. He is rude, He doesn't handle any of his accounts with us, and never returns phone calls. He will show up unannounced and will drive by the property frequently to stare at you awkwardly. If you're considering renting from him, let me help you, don't. He doesn't know how to treat people, nor does he know how to run a property management team. He is what I would consider the Hitler of landlord's. Seek a house/property elsewhere, even if you're going to have to pay more.

Well I lived at Mckenzie place for 8 years being in my new place now one year.The new PROPERTY…read moreMANAGER decided to keep my deposit since they said me moving out on May 1 2018 and not staying and pay another month rent that they wanted my damage deposit. How shady !!! I did love my stay there but definitely would not recommend it could happen to you. 400 dollars may not seem like a lot but yes it was to me it is.

T & H Realty Services

3.4

(93 reviews)

HORRIBLE CUSTOMER SERVICE. applied for a home and we got a response a day via email. can never get…read moreanyone on the phone.

Beware the falsely inflated review on this organization. Those good reviews are mostly from…read moreinvestor/owners, not from tenants. Had this landlord for 2 years. Just signed a new lease with them on a new property and immediately regret it. None of the maintenance was done in advance despite having made us wait extra time for them to complete it. The unit was filthy when we moved in. Mold, floors and walls caked in dirt, zero cleaning in the bathroom, grout and caulk missing, disgustingly dirty bathtub, splattered filth on walls of the basement as well as more mold. Broken items around the house, missing smoke alarms, no access to some areas like the garage. We had to rent costly cleaning equipment to scrape the filth off the place and had to pay laundromat costs because the washer that came with the place never worked and they took a month to fix it. We met the neighbors and apparently they experienced the exact same thing when they moved in a month earlier. They are also return tenants and regret it. This is apparently how they treat good tenants. It's no wonder no one stays with them. After all of this, they had the audacity to charge us an additional full months worth of 'service' fee for 2 days we had access in February when they did absolutely *nothing* during that time. When I pointed this out, they offered me a gift card to make up for all the costs and problems we had. What did they send? Some amazon cards. Are you serious? I had to pay hundreds of extra dollars because of the lack of maintenance and they give us some stupid website card? Just don't bother if you're going to send something worthless. That was really unprofessional and insulting. --------------------------------------- Our last rental from them ---------------------------------------- At the last place we rented from them, it was sold in the middle of our lease. We spent 8 months of the lease having our privacy constantly violated and disrupted by showings. We were harassed at all hours by the realtor by text. It was so bad we had to report him. Buyers showed up to view the home unannounced, constant illegal lack of notice for showings despite promising they would stop. Realtor was totally absent. Didn't even view the property until 3 months in. He never came to show the home, made us do his job, then tried to coerce us to lie about the property during those showings to mislead buyers about known damage. When we wouldn't, he complained to T&H and they retaliated against us by barring us from our rental during showings. This is normally illegal but there is no one to stop them. This used to be a decent company to rent from but they have gotten terrible. Correspondence is non-existent and they have to be dragged kicking and screaming to do maintenance. Renter beware!

Smoot Landscaping

3.3

(8 reviews)

I'm a resident of Albany Healthcare and rehab here in Albany Indiana. I watch them mow this lawn…read moreevery week and they mow as if they are going to a fire ! Always mowing fast never taking there time to make it look recently cut . They then mow the opposite way and throw grass right at the windows here and I'm afraid to look at them mow! They even have grass sitting on the window ledges outside my window..

I'm surprised they are still in business. I purchased a truckload of topsoil dirt from them around…read morewhen they first opened. It did not look bad at the time, but it was not topsoil and not really dirt. I don't know what it was. Over time most of it has washed away by the rain and what's left turns into a bog. I have had more people get stuck and destroy my yard trying to get out. One day I will dig it up and put down some real dirt. If they do this to all there customers, how the heck do they stay in business?

Wasson

3.8

Great, creative place and space for special events. Always helpful with questions about house…read moreplants.

This nursery I went to in Muncie has horrible customer service. I spent 1 hour to drive there due…read moreto being told they had a plant. I tried to have one of their your employees to stop chatting amongst each other to help me, but the young girl acted like I was interrupting her conversation. She told me they didn't have it and wasn't getting more plants. I was upset due to the lack of professionalism and wasting time to drive there. 3 days later someone in my group stated they bought this plant from the same place .

Phil's Lawn Service

(2 reviews)

Last minute conversation with them while they did my neighbors yard and the very next day they…read morereturned to do mine and a better price than I expected.

I use Phil's Lawn Service for all my seasonal needs. They are reliable , reasonably priced, and…read morethorough with what ever tasks I call them to help me with. I would never go with anyone but these guys. Vicky Hughes

Smith Family Services

I strongly recommend Smith Family Services. They installed split fence railing, weed barrier,…read moreplants, mulch and sod over a 2 day period. They worked their tails off. They were very easy to work with, professional and double check everything they did. Drive by and see their work. I live in Chase Trail. House with landscaping at corners of lot. Thanks Jane

Rooterman

4.9

(8 reviews)

This company was on top of my problem within hrs. They set up a free consultation for me first…read morething that morning! The service technician was very easy to communicate with and has 29 yrs. of experience in the field. Within 1 hr. of his arrival he had asset the problem, gave me an estimate to fix the issue and had it fixed within minutes!! The price was reasonable and I let the "Pro's" handle the rest! I couldn't possibly say enough good things about this Company from beginning to end. They are the BEST at what they do in my opinion! Thanks gyes and gals for the service you provided me. Keep up the Great work

First time using Rooterman of Muncie which was sent by our home warranty company…read more We were very happy with their service. Rooterman showed up at the time scheduled and diagnosed our plumbing drain line problem. They installed a new clean out and jetted the pipe, then showed me the pipes via the camera they use to check everything out in the pipes. I was very happy with their service and highly recommend!

A & S Roofing Service

This guy keeps calling DRUG AND ALCOHAWL. Somebody must be calling him and them, somehow, on the…read moresame fucking number. They've called him three times, in the last ten minutes, and he's god damn sick of it.

From the owner: A & S Roofing Service Inc. has been serving East Central Indiana for over 40 years. We believe that…read morea roof is the most important part of any home or business, and should be treated as such.

RBL Electric

4.3

(3 reviews)

Outstanding service!! I contacted Chris to schedule moving my dining room light to the center of…read morethe room. He was very quick to get me on the schedule and showed up on time the day of. He was very friendly and professional and did exactly what we asked him to do. He worked very efficiently and cleaned his mess when finished. I am very happy with his service and will contact him in the future for all my electrical needs! Also he was very affordable!!

Arrived on time, quickly found the problem - the LED light fixture was bad and needed to be…read morereplaced. We paid $125 for the service. They were to return 4 days later after I had purchased a new fixture and install the new light. Never returned or called.

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6 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Veleta N.

0

2

0

7 years ago

One word::HORRIBLE!! The ABSOLUTE WORST property company around, ESPECIALLY the office staff and management!! Most HIGHLY UNPROFESSIONAL and hateful people to be dealing with renters/buyers and the general public! IF you can get them to answer the phone, they are RUDE, ARROGANT, DISMISSIVE, CONDESCENDING, and apparently don't want your business if they have to be cordial or kind because they ARE NOT! The office manager (or she "claimed" to be the office manager would not listen and hung up on me twice. Then she proceeded to rudely TEXT me and then called me again after all of that wanting to back pedal and get me to want to rethink seeing their properties WHILE she literally continued to INSULT ME and called me a liar!! They must hire the mentally unstable and insane there because seriously, WHO DOES THAT??!! Beyond unprofessional and borderline criminal and harassment. I had to block her/them. Then I find out that they have been reported to the Building Commissioner SEVERAL TIMES due to dwelling conditions! Not to mention all the other HORRIBLE reviews they receive besides this one. I am reporting them to the BBB and Chamber of Commerce for lying to me and telling me I had to fill out an application (which I was doing for my mother) to just "see" a property which included a $25 fee they stated was non-refundable only to be told later that this is not required just to be shown the property, only if you want to rent (or buy in some cases) that property, but then would NOT REFUND MY PAID $25 fee although I had not only not applied to rent their/buy a property from them, but I HAD NOT EVEN SEEN THE PROPERTIES I was originally interested in!! I am at this time waiting for this charge to post as I have already spoken to my credit card company about their practices and WILL DISPUTE this charge if merely just out of principle all the way to court if need be. They are a SHADY, FRAUDULENT company with fraudulent business practices, mouthy, rude and obviously unprofessional staff who need to take some courses in manners and professionalism in the public domain because they are not even qualified to work fast food, let alone property management. STEER CLEAR of this crappy company and their crappy staff if you don't want to live in an over-priced slum and deal with never getting a response or basic courtesy from your property management company. There are better property management companies in Muncie. This one needs to be SHUT DOWN!!!!!! They should rename this company to "COMPLETE IDIOTS WHO RENT CRAPPY PROPERTIES"!! read more

Stephen W.

42

5

0

8 years ago

I dealt with these losers, thrived, dirt bags for way to long. Here is a response that this loser named Wes sent me when i was asking him to look into rent that i was never paid while they were managing my property. Straight from his text! Listen here douche bag. Go fuck yourself. I don't work for you. You sold this property. Once the property sells you're entitled to NOTHING. Talk to your fucking broker. I'm doing my job. Talk to the person who processed that statement and brokered the sale. I've provided her number already. read more

Wendy K.

52

2

0

10 years ago

Complete Property Care took over management of my property. As an out of town owner, I need to have someone I can trust and Complete Property Care has done a wonderful job. My property has been consistently rented and is cared for. Repairs are made promptly and I am always informed of what is going on. read more

Olivia H.

0

1

0

7 years ago

Awesome staff, very helpful and quick. Got us into a place within a week!!!! Thank you so much!!!!

Amanda M.

0

1

0

7 years ago

Love that they are working with us on our second deposit and we get to move in today!

Rita C.

10

1

0

8 years ago

Would NOT send anyone there again! Company is HORRID !

Complete Property Care - propertymgmt - Updated August 2026

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Midwest Remodeling

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(5 reviews)

Midwest Remodel of Pendleton, IN did the remodel of my two bathrooms. I can't say enough good…read morethings! First, the initial estimate was a bit higher than I wanted to pay but they worked with me to bring it within my budget and I still got everything I needed and nearly everything I wanted. Once the project started. I was kept informed daily of progress for that day and expected progress for the next day. The end result was amazing and I am extremely pleased. They warranty their work and the products they use so when I had an issue with one of the shower doors, I sent an email stating the issue. I received a reply from one of the owners and a text from the project manager within an hour saying they would take care of it. The project manager was sick the day of the email but came out the next morning and fixed the problem. All within 24 hrs of my email! No questions asked! They just took cared the problem asap! These people are AMAZING and I will use them for any other remodel projects I may have in the future.

We had Midwest remodel our 1940's home with all of its crazy quirks and they did an amazing job! We…read morechanged a garage to a bedroom, took out walls for an open living area and remodeled a bathroom while adding a half bathroom. It was a big job with many curveballs and they did better than we could've asked! Highly recommend!

Ace Construction & Remodeling

3.0

I had a walk in shower, French door and flooring done just over 1 year ago. During the remodel,…read morecommunication was poor. Workers showed up at random times, left without telling me when they would be back and did not clean up after themselves. Job was finally finished and due to not caulking the shower, I was left with a musty smell in my bathroom. Now just over a year later, the French door threshold is moving when stepped on and the laminate installed just inside the door is loose and squeaking. i have cleaned up black stuff at the base of the door twice. I am afraid water has gotten in. I called Ace 2 times and was told I would get a call back both times. I have given up and called another company to repair the door and flooring that is just over 1 year old. Do not recommend.

This past summer I recently hired a local contractor in Anderson, Indiana to complete our exterior…read moreremodel on our home. Originally, we wanted a new roof, some type of exterior siding (we ended up going with vinyl) and new windows. As like many people this was our wish list. I started making calls as I was told by family members to get three estimates, fortunately this was no small task. The first few I called did not answer or the phone was disconnected. I know contractors are busy people but I wanted to speak to an ACTUAL PERSON instead of a voicemail. Long story short I finally reached two contractors and Ace being my third. First guy shows up 20 minutes late to our appointment, I understand this but a courtesy call letting me know he was running behind would have went a long way. Second contactor held his appointment and showed up on time. My third and final call was based on a BBB recommendation for Ace that I found on the internet. The first two contractors I found on the internet but without a BBB referral. Just to cut to the chase we ended up doing the roof and the vinyl siding. We chose the Owens Corning duration estate gray, and went with a lighter siding that held a slight hint of blue. (beautiful). Initially our goal was to complete the windows as well, however this put us over budget. We are hoping to hire Ace back next year to complete the windows. I was very pleased with how Joe from Ace Construction explained the estimate while sitting at our kitchen table, this took over two hours, we had a lot of questions. This being the single biggest reason we hired Joe with Ace. The other two companies did not take the time to explain the products and how each product is used during the roofing process. One company mailed the estimate and the other seemed to be in a rush. In closing the job turned out wonderful, and the color combination Joe helped us choose exceeded our expectations. My husband and I are a little order and after hearing so many horror stories of people being ripped off from contractors I felt compelled to let people know that Ace Construction stands behind their word, and I would definitely recommend them to anyone looking for work to be completed.

Reeder Heating & Air Conditioning

4.2

(5 reviews)

Excellent service knowledgeable quick and easy. Work was professional and above and beyond. Plus…read morecost was $25 bucks lower than the other company who didn't fix the issue. I definitely recommend

2 awesome guys came out to my house yesterday and fixed my baseboard heaters. They showed up with…read moremasks on and were extremely careful! They were also super nice and caring, and really helpful! I didn't catch their names, but I would thank them over and over again. They explained in detail what went wrong and exactly how to prevent it from happening again. So thankful for them!

J Demaree Construction

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