Another great experience today at Crystal Vision. Came in for an emergency pair of glasses and Luke…read morewas able to get us in and out very quickly and efficiently. The staff is so friendly and were able to accommodate our budget with a great pair of glasses. Our whole family has always had excellent experiences, from contact lenses to glasses and even sunglasses.

Came there 15 minutes before the scheduled time, the doctor took me in 40 minutes after the…read moreappointment time, assumed my nationality incorrectly based on my name, and I developed eye pain and a severe headache from intense light exposure after the eye exam. Prior to the exam I told the doctor about my eyes being very sensitive to light. I do not recommend this to anyone. 0/5 Experience.

Great staff, amazing Doctor who is vey kind and helpful!…read moreThey are very thorough there and make sure all your questions are answered if possible.

I have been going here for years. The service from the staff is consistently great. The frame…read moreselection is always diverse and current, and the Dr's really take the needed time to do a thorough exam. As well they spend the time to educate you on any problems they may see. defiantly the best in Abbey!

Eagle Vision's selection, friendly and knowledgeable staff, and competitive prices make purchasing…read moreglasses easy. After going to many eyewear businesses for many years (I've been wearing glasses since childhood), Eagle Vision is now my go-to for all my glasses needs.

Fair price for eye exam plus lenses, nice optometrist, quick turn around time and saw me the same…read moreday I called for an appointment.

Great selection and even better customer service! Dr Ladadio takes all the time and care that you…read moreneed and really makes sure to get it right! I wouldn't go anywhere else for optometry services.

VJ is amazing. Her service is above and beyond expectations. She is the manager and is…read moreknowledgeable about her products and has helped us when we got bad prescriptions from an optometrist who was not a LensCrafter dr. I would highly recommend her and LensCrafter in Abbotsford.

I don't usually review anything. This will need to become an exception…read more I took my 94-year-old mother to Lenscrafters Abbotsford to have her prescription filled and after nearly two weeks they finally completed her prescription, and it was fine. I thought okay, Covid is in play, and I need to be patient. I went in for my own eye exam and went back to Lenscrafters Abbotsford to get the prescription filled, and again after just over 7 days, I got the call they were ready. I went in and when I put the glasses on they were a total blur, and I told them so. After looking at me quizzically and cleaning the lenses for me I still insisted that they were wrong. They called the manager to handle me, and after some further discussion, they finally checked the paperwork and discovered they had put my mother's prescription into my order, and they apologized. Okay a mistake, and they said they would have the lenses redone and would call in a couple of weeks. I got the call and went in today to get my new progressive lens. I have now waited for three weeks. As soon as I put them on I could tell they were not right for the distance portion of the prescription. I put them on and took them off several times with the young lady serving me. I explained I can read those letters on the wall with the glasses off, but not with the glasses on. She called the manager, and the manager explained to me that people new to progressive lens frequently have problems adjusting, and it would just require an adjustment period of a week or so. She said it is phycological. She has seen this many times in her 15 years of experience. I agreed to try them for a few days and bring them back if they did not adjust. I left and tried the glasses for a few hours and it was very apparent they were not working for distance vision. I returned that day and continued to tell the manager they were not right. At this point, she said she would test the lenses to make sure the prescription was correct. She went to the back and proceeded to test, however she was clearly having a problem with them. I asked if they were okay, and she said she could not get a proper reading. I asked, " If you had this machine to test them, why didn't you test them when I first said they were wrong?" She defaulted again to her 15-years of experience as a reason for basically blowing me off at first. She then said "We can get your lenses redone free of charge." (Too funny since they already collected over $600 for their services that were not done properly the first two times) I asked for my money back which they did refund. I really feel like I was just being processed and not being listened to as a customer. I told this manager that they had lost my confidence and they need to do better. I hope LensCrafters reads this review and ups their customer service game. For advice to new customers, do not accept the quick-fix blow-off strategies. Hold them accountable. If you can't see through your lenses, that is a problem, and you need to tell them so!!!

We got glasses for my 10 year old daughter at United Optical. The lady helped her pick them out and…read moretreated her with respect. The glasses have been a great fit and we're very happy with the quality and the price. Everyone we've come into contact with at this store had been professional and courteous. I haven't experienced this for years. Usually when you have a good experience somewhere its with the one good customer service representative and next time you go back they are no where to be found.

Horrible service and have been back 3 times for mistakes they sent 1 le s of glasses clear one…read moregreen n wantedboth so they new what they are doing pretty simple put clear lenses come on

Very Bad Service! I had my examination done and my prescription changed but they didn't wrote…read morestrong enough prescription for me since when I went for my contact lenses appointment they told me that I needed a stronger prescription even though he converted the glasses prescription to contact prescription!

I needed new Glasses and had dealt with one of the partners of Clear Cool in past so after seeing a…read morenew years add for a good sale I went to order a pair. I learned the folks I dealt with had retired but the partners were the same and they were polite so I went ahead. A week later i went in to pick up my glasses and when they put in my extended health told me I had to pay the 20%. I asked them to try submitting that portion to my husband's plan and a few minutes later they said it went ahead and I was free to go. no issue....until. I looked on my Blue Cross file for another matter and learned Clear Cool had over billed my plan for $100! when i called them to confront them they said my husbands plan did not pay so they over billed mine so I would not have to pay my deductible- "oh and by the way we have a credit here for you." I refused to pick up my "credit" called Blue cross to report the fraud and insisted they refund my plan the over billed amount. They argued with me - that all their clients do this and pressured me to take the deal. they finally agreed to reverse the amount back to the plan, after I came in and paid full price for the glasses. I paid but the reversal didn't happen, I called 3 times over 3 weeks and each time they argued with me-now they had been paid twice! I finally told Clear Cool my next step was to call police and report them for fraud. they reversed the billing the next day ....if you like to fraud the insurance company this is your store

I have been going to another eye place for 10 yrs and when they cancelled my eye exam till the next…read moreweek I looked elsewhere and found Clear Cool Optical. I didn't realize the poor service I was receiving until I went to Clear Cool. The are so friendly and knowledgable. I had tried to get other place to make my glasses to I could see things closer to my face as my work as a dog groomer sometimes requires little dog feet to be real close and finally Clear Cool made them exactly as I needed. The last week has been so much better working with glasses. Didn't realize how comfortable glasses could be. Thank You Clear Cool Optical. I will be telling everyone I know to go here for glasses.

Really great service - I highly recommend them. They went out of their way to ensure that I'd…read morereceive the best contacts that work for me, gave me a lot of free samples to try out (again, to help determine the best fit), and were generally just VERY nice.

From the owner: High Street Eyecare Center is the local eye doctor to see for all of your eye care needs in…read moreAbbotsford, BC. As your local Abbotsford optometrist, High Street Eyecare Center can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 3122 Mount Lehman Road Abbotsford, BC V4X 2M9 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.