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Complete EyeCare Optometry

2.6 (14 reviews)
Closed • 9:00 am - 5:00 pm

Services - Complete EyeCare Optometry

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Complete EyeCare Optometry Photos

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Recommended Reviews - Complete EyeCare Optometry

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3 months ago

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1 year ago

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2 years ago

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2 years ago

The reviews for this office are sadly true. Confrontational and rude staff. Very loud and vulgar with their language at reception. Wow!!!

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3 years ago

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Melanie K.

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5 years ago

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4 years ago

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LensCrafters

LensCrafters

(4 reviews)

VJ is amazing. Her service is above and beyond expectations. She is the manager and is…read moreknowledgeable about her products and has helped us when we got bad prescriptions from an optometrist who was not a LensCrafter dr. I would highly recommend her and LensCrafter in Abbotsford.

I don't usually review anything. This will need to become an exception…read more I took my 94-year-old mother to Lenscrafters Abbotsford to have her prescription filled and after nearly two weeks they finally completed her prescription, and it was fine. I thought okay, Covid is in play, and I need to be patient. I went in for my own eye exam and went back to Lenscrafters Abbotsford to get the prescription filled, and again after just over 7 days, I got the call they were ready. I went in and when I put the glasses on they were a total blur, and I told them so. After looking at me quizzically and cleaning the lenses for me I still insisted that they were wrong. They called the manager to handle me, and after some further discussion, they finally checked the paperwork and discovered they had put my mother's prescription into my order, and they apologized. Okay a mistake, and they said they would have the lenses redone and would call in a couple of weeks. I got the call and went in today to get my new progressive lens. I have now waited for three weeks. As soon as I put them on I could tell they were not right for the distance portion of the prescription. I put them on and took them off several times with the young lady serving me. I explained I can read those letters on the wall with the glasses off, but not with the glasses on. She called the manager, and the manager explained to me that people new to progressive lens frequently have problems adjusting, and it would just require an adjustment period of a week or so. She said it is phycological. She has seen this many times in her 15 years of experience. I agreed to try them for a few days and bring them back if they did not adjust. I left and tried the glasses for a few hours and it was very apparent they were not working for distance vision. I returned that day and continued to tell the manager they were not right. At this point, she said she would test the lenses to make sure the prescription was correct. She went to the back and proceeded to test, however she was clearly having a problem with them. I asked if they were okay, and she said she could not get a proper reading. I asked, " If you had this machine to test them, why didn't you test them when I first said they were wrong?" She defaulted again to her 15-years of experience as a reason for basically blowing me off at first. She then said "We can get your lenses redone free of charge." (Too funny since they already collected over $600 for their services that were not done properly the first two times) I asked for my money back which they did refund. I really feel like I was just being processed and not being listened to as a customer. I told this manager that they had lost my confidence and they need to do better. I hope LensCrafters reads this review and ups their customer service game. For advice to new customers, do not accept the quick-fix blow-off strategies. Hold them accountable. If you can't see through your lenses, that is a problem, and you need to tell them so!!!

Clear Cool Optical

Clear Cool Optical

(4 reviews)

I needed new Glasses and had dealt with one of the partners of Clear Cool in past so after seeing a…read morenew years add for a good sale I went to order a pair. I learned the folks I dealt with had retired but the partners were the same and they were polite so I went ahead. A week later i went in to pick up my glasses and when they put in my extended health told me I had to pay the 20%. I asked them to try submitting that portion to my husband's plan and a few minutes later they said it went ahead and I was free to go. no issue....until. I looked on my Blue Cross file for another matter and learned Clear Cool had over billed my plan for $100! when i called them to confront them they said my husbands plan did not pay so they over billed mine so I would not have to pay my deductible- "oh and by the way we have a credit here for you." I refused to pick up my "credit" called Blue cross to report the fraud and insisted they refund my plan the over billed amount. They argued with me - that all their clients do this and pressured me to take the deal. they finally agreed to reverse the amount back to the plan, after I came in and paid full price for the glasses. I paid but the reversal didn't happen, I called 3 times over 3 weeks and each time they argued with me-now they had been paid twice! I finally told Clear Cool my next step was to call police and report them for fraud. they reversed the billing the next day ....if you like to fraud the insurance company this is your store

I have been going to another eye place for 10 yrs and when they cancelled my eye exam till the next…read moreweek I looked elsewhere and found Clear Cool Optical. I didn't realize the poor service I was receiving until I went to Clear Cool. The are so friendly and knowledgable. I had tried to get other place to make my glasses to I could see things closer to my face as my work as a dog groomer sometimes requires little dog feet to be real close and finally Clear Cool made them exactly as I needed. The last week has been so much better working with glasses. Didn't realize how comfortable glasses could be. Thank You Clear Cool Optical. I will be telling everyone I know to go here for glasses.

Complete EyeCare Optometry - optometrists - Updated May 2026

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