Wow, I haven't actually typed out a review on a PC in like, at least 12 years…read more Gosh, I even had to pull up my Yelp password. My situation is that my family and I are avid skiers/snowboarders. (Steamboat once/every year and Mammoth at least 3x/ever year) I know the IKON pass has created exponential travel opportunities to the famous 'japow' slopes in Hokkaido for non-natives within the past 3-4 years. We've earnestly prepared ourselves from a feasibility point of view to do this trip this upcoming Winter '25. We've looked into our kid's school to understand what we need to go on a 2 week trip to Japan. The wife has ensured she would start making sure her work would be blocked out during those 2 weeks. I actually have an email from my supervisor confirming I could take the 2 weeks off during that time. We've saved/scrimped this past spring/summer by not taking our 'normal' vacations and we are now at the point to pull the trigger on flights/hotels/tour packages/etc. But we have no experience traveling to Japan and I wanted this trip to be perfect. (Don't just rely on whatever I've read on Reddit.) It just so happened at my church, a fellow churchgoer had an amazing trip just this past summer and he was showing me pics on his phone/telling me tales about how he and his large family had headed over, how everything was perfect and amazing. I asked that million $ question, "how did you book it?" He actually recommended Nippon Travel Agency to me and I was so stoked, because for some reason it hadn't crossed my mind to use a travel agency. (* The pic of this review is proof that this place was referred to me by a churchgoer friend of mine. Some of you naysayers can say, 'oh, anyone can create that on photoshop.'. But the way their corporate signature is laid out, they will know I'm not making this up. Clearly this review is mostly for the ownership.) So the following Tuesday, I called and asked for help to plan the trip. The lady who answered the phone said she would transfer me after I explained my purpose. Unfortunately, the transfer dropped the call. I called back to the same lady, she tried to transfer me, and it happened again. The call dropped. The third time I called back, it was another lady. She sounded annoyed that I called back and she asked me what I was looking for, which was to book a trip to Japan for family and myself. I asked if I could make an appointment at their office so I could come in since it's less than a 15m drive from my work. She sternly advised me that no one comes into their office and everything must be done through email. She told me to send it to support@ntaamerica.com. I sent the request 8 days ago and crickets. Not one response back.

Poor customer service. Mainly deals with travel groups going to Japan. They are very slow to get…read moreback to answer your questions, and many times don't answer the questions. They require a lot of constant communication to answer questions and adjust itinerary. I can not recommend.

I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

I had used Pop Japan Travel once before in 2003 and had a good time, but it was nothing compared to…read morethe fantastic experience I had with them in March 2010. I the night before my husband and were leaving Denver a freak snow storm hit and our flight to LA got canceled. One on our tour guides, Evan, was up till 2am trying to help us sort this out. Ultimately went missed the flight to Japan, but got to LA. and flew to Japan the next day. (Pop Japan arranged it so we didn't have to pay extra to change flights at the last minute) We had made arrangements through Pop Japan Travel to have dinner at Massa (Iron Chef Kobe's restaurant) the rest of the group was in Akihabara. Even had left us clear instructions so even though he wasn't able to meet us beforehand we got there in time. Once we got together with the group it was a whirlwind of amazing activities, shopping, and food. We had two guides Evan and Gigi, who were friendly and knowledgeable, they bent over backwards to make this a fun and memorable trip. Everyone on the tour felt like good friends. I could go into so much detail on what we did and how much fun I had, but I don't have the time right now. I will just say that I will go again with them as soon as I can!

First off, just to prove my point that this company rocks, is that I never actually reached the…read moreshores of Japan, yet I give them 5 stars. Let me explain. It was a week, before the Anime tour, that all of Japan crumbled from the earthquake, tsunami, and nuclear fallout. And thoughout everything that happened, they kept us updated on the events, and even posted links on how to help the Japanese people. And then they refunded our money! They could of been mean about it, and kept the money, and said it was because of some technicality in contact, but they were very cool on that aspect. Before the quake happened, they were very patient and persistent with me with answering e-mails, no matter how frivolous the subject, because they wanted to everything to as non-stressful as possible. Also, even though I've never been on a tour of theres, I can tell that they want a unique experience for everyone. With their variety of tours, it feels that they don't want to give the feeling of being " shoved on a bus with the maximum capacity of people, and only view the sights from the window seats" type of tour. It seemed that they want you to absorb in the culture by taking you through the mass transit of the people, hence making it cheaper for everyone, and making it such a great experience.

I am not sure what office this employee works for but thank you to Raymundo Tello whom helped me…read morethis afternoon. My car wouldn't start and he came out to help. Thank you for having such an awesome employee to represent AAA. My CRV wouldn't start and I didn't know what was wrong. Could not pull up the display to show me what could be wrong. I got this car in 2020 and never experienced this problem. I was frazzled and stressed as I went to dentist and stopped by to pick up some food and couldn't start my car to get back to work. Thank you to your very kind, professional and helpful employee Raymundo Tello. He calmed me down, checked my battery and said after checking things out, the problem was my battery. He explained everything. I decided to get one. I was very impressed by him. I hope if I am ever in trouble that he is the one who gets to help me again. Thank ypu Raymundo. Got back to work safely. Thank you again AAA for having a wonderful employee such as Raymundo. Maria N

I came here for notary services. The wait was 45 minutes. I should have made appointment, but I was…read morealready in the queue. The place is clean, the services are great, but they need more service agents, hence the four-star rating. Some of their staff seemed cranky as I could overhear other customers being addressed gruffly.

FTLO is the way to travel! I just went on my first trip to Belize and I'm still mentally there. Our…read moreleader, Erin was the absolute best! She made us feel right at home and the trip was everything I expected and more! I couldn't have asked for a better leader and a better group of people to experience my first trip with FTLO. If you're in search for a good first trip, I would highly recommend this one. Thank you again for everything Erin I got to experience a fews first on this trip which makes me so happy...swimming with the sharks and petting a stingray are just a few... Special shout out to our wonderful tour guides throughout the trip Cave Tubing/Ruins David Bigs Antuane Boat/Snorkeling Joe Axel Dwayne Alex You all made this trip unforgettable! Can't wait to book my next one!

I did the Belize trip over thanksgiving 2025 and it was a great experience. Erin was our trip…read moreleader and she was organized, communicative, and made all the activities really enjoyable. She always made sure everyone was accommodated for and answered all of our repetitive questions :) Highly recommend for people in their 30s and up for a bit of adventure! Loved the cave tubing with guide David and the island days!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Toni thank you so much helping my husband and I with our next vacation. I will definitely let…read moreothers know about you. Good job!

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