1. Complete Care Physical Therapy

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Palm Springs, CA

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Complete Care Physical Therapy

4.3 (6 reviews)
Closed • Closed

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Spine & Sport Physical Therapy - Palm Springs

Spine & Sport Physical Therapy - Palm Springs

3.3(11 reviews)
0.0 mi

I cannot say enough wonderful things about Dr. Kelsy and her entire physical therapy team! From the…read moremoment you walk in, you can tell that you are in good hands. The entire team is professional, knowledgeable, welcoming, and genuinely cares about their patients and their progress. Dr. Kelsy is not only excellent at what she does, but she also has a fun personality that makes therapy enjoyable. She creates a positive, uplifting environment that makes you feel comfortable and motivated, rather than making therapy feel like just another appointment. Her sense of humor and energy make such a difference! I highly recommend this facility!

The first time I saw, Dr. Ross explained my situation to the point where I don't need physical…read moretherapy yet that I need to get MRIs requested for bilateral hips and the lumbar. All they were supposed to do is put a request in for an RFSMRI For my bilateral hips and a second one for my lumbar. And it will take only a week or so to get approved or disapprove. They keep saying they cannot request an MRI when they can when the community care manager of my case even says they can she gave them directions and what to do to fill out the form and they gave them her personal fax number so she can submit the paperwork in and get it approved or disapproved within a week. Now it is two months later, Dr. Ross has not even once returned my phone call only once when she got back after her two week vacation saying they will look into it and they have not done any request. Dr. Ross has not returned any of my phone calls and every time I show up to the place of business she's already left for the day my case manager who's in charge of my report said that they can request an MRI. They just need to fill out the form correctly and then fax it to the right person. They have the fax number but they have not even done it once And this is two months later I am forced to go back to my primary doctor which he still cannot see me due to his car accident and he can't go to work only from home. That's why I was requested to come to this location so we can get diagnose and submit those MRIs so I can find out if I need surgery which I believe I do in two locations. I'm very disappointed. They're not taking my matters very serious. I am still in some serious pain and hurting then I've been waiting for now close to 4 to 5 months for an MRI and these people here put me behind another two more months. I am very disappointed on this location and a little bit with Dr. Ross for not returning any of the phone calls back that I asked for except for the first one when she came back from vacation, I will acknowledge that They are very incompetent and their front desk. Lady probably needs to be fired because she doesn't seem to be passing on the information. So if you need an MRI done with this company, I would not go to them because they're just gonna give you a bunch of runaround and bullshit excuses.

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Complete Care Physical Therapy - physicaltherapy - Updated October 2026

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