I wanted to share my appreciation for the team at Pass Therapy. The atmosphere is always upbeat,…read moreand the staff is consistently friendly, professional, knowledgeable, and patient. It was a pleasure working with my therapist, Jerry. He was very patient but also knew exactly when to push me a little harder to ensure progress. I am happy to say that Mr. Bill has found a happy home there with Gumbee. Thank you for the excellent care. Cheers, Darren Schlenvogt

After my reverse shoulder replacement--performed by a top Los Angeles surgeon--I continued my…read morerehabilitation in the desert. Only eight months earlier, I'd had a rotator cuff repair by the same doctor, so I knew what excellent physiotherapy looked like. The care I'd received in Los Angeles was professional, individualized, and highly attentive. Unfortunately, my experience in the desert was the complete opposite. From the start, the therapist showed little interest in my case. She never asked about my surgeries or recovery progress and simply placed me in a corner to perform generic wall exercises. She set an egg timer, left for several minutes, and returned only when the time was up. Some of the exercises--like wall crawls--were completely inappropriate for my stage of recovery and could have caused real harm. When I told my Los Angeles physiotherapist what they had me doing, she was stunned. The desert facility operated more like a franchise focused on volume and profit than on real patient care. I should mention that the front desk receptionist was kind and helpful. When I later called to explain I'd been wrongly sent to collections--despite having already paid--she was just as surprised and agreed that it was outrageous. Still, even she never asked how my recovery was going, which says a lot about the lack of genuine follow-up or personal concern throughout my treatment experience. As for the financial side, it was equally frustrating. I have top-tier insurance that fully covers my treatments, plus a secondary policy for co-pays. The staff, however, couldn't be bothered to contact my second insurer. I had to handle reimbursement on my own, and despite proof of payment through canceled checks, I was turned over to collections for a $30 balance I was never even notified about. The entire experience was mishandled from start to finish.

This place has such kind and sweet people working here. There's 99 beds, so you have to be a little…read morepatient sometimes when you need something. But these Employees work hard and I Appreciate their Kindness

I would not recommend Premier. My sister is here for physical therapy, occupational therapy &…read morespeech therapy as she is post hemorrhagic stroke & dementia. I will say, the therapists are WONDERFUL! The admin means well, I just don't think they have a clue as to what really is going on? The nursing staff is so incompetent and really don't care to say the least. They have no clue about the patient; not the diagnosis, not the plan of care, not even the medication which is scary as hell. They pass the meds, but don't know what it is for? Basic nursing 101. My sister was at home before ending up in the hospital for generalized weakness. We thought she may have had another stroke? She didn't thank God. So she went here to strengthen her body. I would not allow her to be here if my hired caregiver that we had at home didn't agree to go to the facility Monday thru Friday. She stays on top of everything she can there. The weekends are a hideous joke!! When I go in she has someone else's clothes on, she is soaked. (She has always been continent of bowel & bladder at home) I asked them to take her to the bathroom every 2-3 hrs and she won't be wet. I guess that is too much for them and it's easy for them to sit in a wet brief...I wash her clothes so they should NEVER leave the room. Inevitably they have lost most all her clothes I brought? As well as the hygiene items; hairbrush, toothbrush, lotions...gone? I was with her at admission, there was no assessment only paper work for the family to sign. I asked to see the medications and told the girl(who I am sure was not a nurse) of the necessary medication changes - the same regimen we have at home. She said, oh the doctor is the only one who can make changes... Ok can we get the doctor in here or give him a call? No - he will be in sometime.? Many times I go in she is sitting in her room in a wheelchair in front of a TV with no sound, shades drawn. I take her out to MD appointments, lunch, usually shower her & clean her up. This facility is only 99 beds. Staff everywhere, I mean what is the problem? The director of nursing is a RN I've seen twice. I'm guessing she doesn't know how to run a staff? I was a CNA many, many years ago before I was a RN. Usually I would think there is a full report about the patients that you are caring for; a routine for adls. Her teeth don't get brushed, her face isn't washed unless my caregiver or myself is there. This is really basic stuff. Anytime I have brought anything to their attention the answer is always, "oh I'm sorry"? I am so terribly disappointed in this facility. It could be a good place if it wasn't for the nursing staff. Maybe they need to hire more qualified people? I don't have the answer but I know for sure that they need more training & direction. In my mind that falls on the director of nursing.

My time there was unpleasant, not helpful, staff are not friendly, and I believe my physical…read moretherapist Gene actually helped me 3 times in person. Otherwise, trainees took me through the motions. Never telling me if i were doing the exercises correctly or re-adjusting my position. It was a "here put your legs here and go. count to 30...." I had a nice trainee Luiz a couple times who was at least friendly. The young woman at the front desk Elizabeth was friendly but did not return calls. I would try to reach them to reschedule but unless I kept calling until she took the call - NOTHING. I was very disappointed in the lack of quality care. And more disappointed that Gene the actual PT was so hands off. In the end, my pain did not decrease, my balance was off for days and new pains arose from their suggested exercises. I would not recommend this place. It is dark, old, dingy, and dusty. Not welcoming at all. All Star Physical Therapy is a NO STAR!!!!!!

They have a new front desk person. She is kind and responsive and efficient!!…read moreRudy one of the therapists worked with me this morning. He was knowledgeable and helped me determine what exercises will address my needs best. I felt a whole lot better afterwards. I recommend this place.

The staff here are not only physical therapists, they are physical magicians!!!!!…read more All of them!!!!!!

Grumpy receptionist Very unhelpful…read more Was trying to be a new patient and she said she would be charging me $225 even though I have insurance.

I was fortunate to work with Rolando for nearly all of my 8 PT sessions. He is a kind, articulate…read moreand competent worker. He always checked how I was experiencing the therapy, and asked if I had concerns he could address. He always called me "Sir" as a manner of respect. He can be very funny and I looked forward to my sessions. I wish him the best, just as he wishes for his clients!

Not sure why there are bad experiences here. All PT facilities are at capacity due to a paucity of…read morecertified therapist. UTN has caring therapists who push you gently towards recovery. Everyone is pleasant and respectful. Facility is clean with adequate equipment.

I went in after my surgery, explained to then what was wrong told them exactly what I needed. They…read moresent me to about 4 different people, not one person actually examined the area of concern and had me doing stuff that had no benefits. When I finally found a real physical therapist he had me feeling better than I had in over a year in one session. When I called and told them how horrible they were. They lady I spoke with was very dismissive and was like oh well those aren't here any more not an apology and we will train our team better. Horrible place. Do not recommend.

The team at this location is amazing. Very attentive to your needs and d adjust your session…read more They are a team that works together.

My elderly mother was assigned Bridge care After a stroke…read moreThey were not good for rehab she didn't get any excercises The management didn't address our prompt phone calls requesting appropriate stroke physical therapy The Physical therapist that was assigned told my mother when my mom complained about the lack of excercises that, "well I can't carry a gym."

STAY AWAY from this deceitful outfit…read more I've been trying to get a simple wound care visiting nurse arranged with Bridge for over a WEEK So, I got a doctor's order. Had that order delivered to Bridge. Was reassured by Bridge again and again that service would soon begin. Waited patiently for service. NOTHING. NADA. Followed up with phone calls. More reassurance. STILL NO SERVICE. NADA. Called again. Now, not even a live pick up. Right to voice mail. And predictably no answer to my messages left. They just lied the whole time STAY AWAY Why are they still allowed to stay in business?

A friend surprised me with a Pilates session. Ironically with one of my best friends. She had no…read moreidea when she booked it, that Jason and I are great friends. What an amazing surprise. Jason was wonderful, calm, and used perfect analogies for me to understand my muscle movement and breath control. If you are nervous or feel uncomfortable with Pilates, Jason will make you feel right at home. He will make a great connection with you where you will want to continue your Pilates journey of well being.

Without doubt this is the best Pilates experience I've ever had. The Instructors are remarkable,…read moregiving, incredibly expert and humorous.

I'm not even certain how to say thank you to this wonderful Practice filled with even more…read morewonderful employees. I managed to displace 2 ribs whilst on a trip from Phoenix to Palm Springs. Where did I turn? Yelp! So a gigantic thank you to Yelp for this and many other helpful recommendations. Through it I found Desert on Call Chiropractic. I phoned at 9 am, they were able to see me at 2 and by 3:30 I had found relief. There was a small wait upon arrival, but once in they examined me quickly, determined the cause of my pain, placed heat and tens on me, gave me the best massage of my life and then utilized the Soft Wave treatment on me. Dr Rahn is the amazing Doctor that helped me and directed my care while I was there. I returned the next day for a follow up and went throught the same treatment and had an equally awesome massage on my back to loosen the tight muscles. Doctor Rahn has been through his own pain and musculature issues and is kind, accurate with his assesments and his adjustments and happy to share his vast knowledge with each patient. Thank you Isabel and Kareen and Andrea at the front desk, Ramon and Skky the case managers that took care of my intake and Frank and Jessica the therapists that helped put me back together. Please note that I have never been able to handle any type of massage before--it has had the opposite effect on me, so I was pleasantly surprised how helpful the tecnique was.

Dr. Marco saw me on short notice. He performed a complete evaluation and applied his many years of…read moreexperience to diagnose and solve my problem. I came away with greatly reduced pain. I will return on my next visit to Palm Springs.