I do not have enough time to write all the things wrong with this company. It is so bad, It feels like a REAL scam. I am in the process of canceling my 4 properties. I have tried for 6 days. No one returns calls or emails. On hold for hours. It should be called INcomplete Care Home Warranty. I am now sending cancelations by certified mail. I have already paid a second company to have REAL warranty features. NO insurance would be easier to repair, than having this company. read more

Complete Care Home Warranty - Home & Rental Insurance Near Me - Edison, New Jersey

Long story short, I purchased a 3.5 year home warranty from complete care home warranty in July 2021 for $1078 broken in monthly payments of $400 and $226 x3 The first time I called in claim in may for my air being out, I waited a week without anyone ever being sent. All of the company assured me someone would then I was told to find my own technician and I wouldn't be reimbursed. After following up multiple times I was told it was sent yet never received. Exact same story with a second claim a few months later. Complete care home warranty has never reimbursed me for anything as promised their phone number no longer works and their website no longer works either. My Citi visa credit card denied the dispute since "it's been too long-yet I have over 2 years left in my policy. I've filed with BBB, my states Attorney general and insurance commissioner, and FTC. If anyone has been I contact with them after nov 2022 or has filed a suit against them please let me know! read more

How do you review a company that is now not in business? This company was horrible from the beginning - they literally had one person answering their phone Nand she barely spoke english. The company is a SCAM was a SCAM and we were scammed out of $1500 5 year policy. I'm never big in the govt regulating ANYTHING, but I do believe that these so called home warranty companies need some sort of oversight and regulation I have filed complaints with BBB (which does NOTHING) and with the Attorney Generals in my state and the state that the company was supposed to be operating out of and of course NOTHING will happen to these low life scammers. read more

Yelp should have an option for ZERO STARS!! This company is a SCAM!!!!!!!! RUN RUN RUN RUN FROM THIS COMPANY! I was a contractor for them & they do not pay for the work we did. I have unpaid claims from January 2022 and it is now August 2022 & they do not want to pay. They ignore my phone calls. They don't return the voicemails I've left him.There is only one person who is in charge of the contractors. He ignores my phone calls & voicemails & he answered me then when I stated who I was hung up on my face. They do not answer emails & I've sent so many. read more

I opened claim through BBB and company responded by saying they sent me refund check and when I asked them to show me proof of that check, they just ignored to answer for this question. I never got refund. If you read other's people reviews here, same story. Company is 100% fraud. Stay away. Be careful. Its better donate those money to charity than give it to this scam company. read more

Complete Care Home Warranty - Home & Rental Insurance Near Me - Edison, New Jersey

this company was or is crook (if still doing business ). they sold me a package warranty for 3 years contract and collected $1350 from me to cover my home for 36 months but never did anything until disappeared. please be careful about this ompany! read more

Although this company is unreachable, there are other sites that are still posting them as a legitmate warranty company. I don't know how or why, unless they are in on the scam. I wish I could give them less than a zero but I can't. I have written the BBB and it took them a month to respond and they said I could ask for a refund. How? You don't answer the phone, your website is down and there is no working email. Is there a way to bring a suit against the owners? I did open a case with the NY State Attorney but we know how useless they are. Run, run away! read more

Another SCAM!!! BEWARE OF THIS COMPANY! After 10 days of baking inside my home. And after several phone calls, they finally told me that they will NOT fix my AIR CONDITIONER because of there is a leaf and the small debris. Whats the use of paying an extended when the first thing they do is to look for ways not to pay for it to be fixed???? I posted the photo Complete care Home Warranty is a scam! Anyone, ease help me with this Thank you read more

Complete Care Home Warranty - COMPLETE CARE HOME WARRANTY notified us that because there was a leaf/debris in the system. It voided the warranty H E L P !!!!! - Home & Rental Insurance Near Me - Edison, New Jersey

Complete care home warranty is the worst home warranty I have ever seen. If you need a service you have to call their number, For the last four months every time I call, nobody ever answered or take a massage. And I have paid for three years of services. I canceled my contract still after months I have not been refunded yet. my policy # 561489926 term : 1/1/2022- 07/01/2025 read more

This company is a SCAM. Just to clarify, they do NOT repair or replace appliances. They give you $100 credit back and tell you to fetch on your own- but you will never receive the credit. I have four property coverages with them and have filed 4 claims to repair/replace appliances, which they rejected all claims. Instead, they would give you $50-$100 reimbursement toward a new appliance. As you can see, this credit isn't much to buy a new washer/dryer or a dishwasher, etc. My claims were filed six months ago, and as of today, I still haven't received the "credit" they were supposed to give me on four claims. Here's their process: you file a claim, they WILL DENY IT based on loopholes they created, and offer you $100 to buy a new appliance. You will sit for 7 months waiting on a check to come to you. You call them 100 times, and you will be put on hold for HOURS before you speak with someone from the Philippines who has no clue what she's talking about. Oh, and there is only ONE person who happens to be the "manager". Her name is Jaime, and good luck getting through to her. read more

IF I COULD GIVE A NEGATIVE STAR THAT WOULD BE MORE APPROPRIATE. This company company has been in breach of contract for a failure to abide by the terms of a contract that was executed over a year ago. if i had pages to write I could post the laundry list of breaches. The top three are a failure to respond to any claim in a reasonable time frame let alone the 48 hour time frame set forth in the contract. 2. Never having a service technician available for any services requested stating that there are no technicians available. Please note that I have a Sears home warranty and there have been numerous technicians available in the area that have come out on multiple occasions to service what this company has failed to respond to. 3. Unfair practices as it relates to having an service technician of my choice in lieu of one sent by your company vis a vis the reimbursement process. I may seek assistance in filing a class action law suit against this absolutely unreliable and horrible company. read more

This company is not reliable. I submitted a claim on August 2nd. It's August 22nd and still no one has been assigned to fix my AC. I have called several times and was told that they are looking for a technician in my area. Finally I asked for the claim papers to hire my own technician. I hope this doesn't become an issue with them paying for the repairs. Do your research stay away. They claim to be open 24/7 which is not true I called at 10p to report a claim and was on hold 2 hours before hanging up. read more

I don't see an option for a ZERO STAR REVIEW so I have to give them the ONE STAR that they don't deserve.p If you ever need something fixed over the weekend, don't buy this coverage. They make you wait 48 HOURS before they'll even assign a contractor! And of course you're flat out of luck if it's an emergency. They obviously don't have enough contractors working for them otherwise it wouldn't take 48 HOURS! Well this is my last day with these people. LISTEN TO THE 1 STAR REVIEWS. Those are the real ones. read more

After paying $1,500 for 6 years of coverage I had a claim for AC repairs. Their repairman fixed my AC in May. After 10 phone calls he has not been paid. I tried to cancel my policy in May and get a refund for 55 months for $1,145.83. After filing a complaint with the Consumer Frauds Bureau Regional Office in Brooklyn, NY they offered me a refund of $116. They have blocked my phone and I can't log on to their website. I would suggest everyone file a complaint by logging into brooklyn.office@ag.ny.gov and fill out the Consumer Frauds Bureau Online Complaint form. Complete Care is being investigated by them. Hopefully, they take action soon. I have reviewed 96 surveys on 5 websites. 95 customers gave them a 1 rating. Many people use the word "scam" and "fraud" in describing this company. I totally agree. Why are they still in business? I noticed one reviewer is looking into a class action lawsuit. Count me in! read more

they no longer answer their phone. is there an agency such as the insurance commissioner in any or every state that they operate in that would be responsible for them? Earl read more

THE WROST! this is a company without integrity.. i have a claim for my air conditioner that i prepaid the technician. i sent in the forms to be reimbursed. my policy expired 1 day after i cancelled the policy.. they refuse to give me my money, because i am no longer active.. I was active when I sent in the forms, I was active when the claim was paid and i was promised my reimbursement. so now you tell me after my policy has terminated that i am not eligible for a claim which is your responsibility to pay... bad customer service.. you can't have an issue with the same product in the same year... "did you say that when you were pouring on your best sales pitch" i have called multiple times and they disconnect the calls and refuse to honor their side... i wish i would have checked this site prior to setting up an account.. read more

We are a contractor that was hired to do HVAC service work for a residential customer. Complete Care Home Warranty approved us to do the scope of work, and after the diagnosis we never were able to reach them for approval. We did not want to leave the customer without the service that was needed so we completed the service call. All of the numbers listed on our paperwork were the wrong ones. We did not actually talk with someone for over 4 months and then when we did, they we not of any help. This process has been going on for over 7 months and both the customer of ours and us would like to move forward. If you come across this company, be aware that you are not going to receive the results that you need. read more

The worst company that I ever have worked with. Very attractive service before paying money to them, but unbelievable bad customer service when you need them. I don't know how they have been in the market for 20 years. My A/C stopped working and after almost 2 months calling them and being on hold for several hours and talking to several supervisors, they denied to pay for replacement. They even didn't listen to 2 technicians that they have referred to me and tried to interpret their reports to what they were looking for from the beginning. Technicians were telling them the damage was due to wear and tear but they didn't listen at all and denied very politely :) . Never work with them because you won't get any service for the money you pay. read more

zero star!!!! Such a scam made a claim 3 weeks ago still have not gotten an email for a plumber to come out. I have tried calling them numerous times and the phone doesn't even ring. Even went on the we which is no help. $500 wasted down the drain. Please don't use this company for your home warranty. read more

If I could give a 0 for this company I would. This company will make it look like all sorts of things are covered and on paper it looks good. Every time I have needed service, they have found a loop hole to deny coverage. Just an example, my hot water heater needed replacement. The company that came on the warranty flooded the area, then left the water running when coming to me saying he needs to get a new part because he broke ours. Thank goodness I immediately stepped into the room. Well, Complete Care said that since the water heater still comes on, it's not covered. Never mind the fact it didn't work properly. There are other denied claims as well. When I wanted to cancel, they were going to charge me so I'm just letting it lapse read more

This company is a scam company. They do not do what they say they are going to do. They take 4 months plus to pay a very small claim. They lie. They do not let a customer speak to a supervisor or email anyone. They do not care about their customers or home owners. They do not honor their claim to take care of your home warranty needs. Do not use them. The customer care people that ignored my wishes to be helped are, Dave, Jaime, a manager. read more

In my opinion these people are NOTHING short of scam artists. I had 3 contracts with them One of the 3 contracts I passed on to the new owners of the house it was attached to . The other two I cancelled because the service was unacceptable I got from the one I passed to the new owners and did not want to take a chance with them once i found out what these people were about which is simply to run off with your money. They have indirectly stolen hundreds of dollars from me. Anyone interested in a class action please contact me. I can document all I have claimed here. read more

I am a business owner who complete care home warranty contact and never paid me for my services. This seems to be a fake business started by couple of college kids who pray on people, take their money and all they do is go on Google and find honest businesses who are willing to help and send them to work and then never pay them. Well listen to this I have called authorities and they are being investigated for money laundering among other crimes so please keep adding posts. Your days of scamming people Complete Care Home Warranty' is coming to an end. read more

Complete Care Home Warranty is a complete scam, they lure you in with everything they supposedly cover, and that they will replace anything they can't repair. First I asked them to repair my Cook top on my range In March. They stated they would not repair it, but they would send me a check for 250 dollars to help get a new one. Still waiting on the check. Then I asked them to fix the ice maker on my refrigerator, which is clearly in the contract. They said they would not cover that, so I asked them to check on a leak in my plumbing, they stated they will not cover that. So, I called and asked to cancel, since they would not cover anything in my contract. they said they would refund me 495 dollars, which is a small portion of what I paid. I seriously dought if I will ever see that check. read more

I also wish that I could give them 0 stars. They are crooks. Denied a claim on a failed A/C unit 90 days after I took out the policy; then promised me $275 instead of cancelling. It's been over 90 days and no check. I called several times and now they said that they mailed it Mar. 11, but no check. So now they want to charge me $35 for a stop payment to reissue the check in their next batch, but the rep can't tell me when the next check batch will process. Do NOT use these people. read more

On the basis of my experience and the exclusive one-star feedback, this company needs to be shut down and prosecuted for blatantly defrauding its customers and contractors. I have attempted to call them over 10 times to address an issue but am placed on hold by the automated answering system until it clicks me off regardless of the option I select. My tenant is told that they are unable to find a contractor who will accept the claim (understandable based on their comments about not being paid for work completed). In addition, when I view My Policies in my account, I find only one of the houses for which I purchased coverage - but can document my payment to CCHW on my bank records, thankfully. I have requested a refund via email while simultaneously submitting a BBB complaint with documentation, and am seeking legal recourse as well. read more

This company is a huge rip-off. They never have any vendors available in our area and instead of making it easy to use outside contractors it's a long drawn out process. Usually resulting in them covering a fraction of the total cost if that. All Home Warranties are a pain but this companies main goal is to provide poor service on the cheap. No wonder they pick up the phones so quickly because they do nothing to help their clients, none of them even deserve a paycheck. As a Property Management professional I wouldn't recommend them to anyone. Owners I work with have been warned not to use them. read more

This home warranty company is a SCAM. I was previously with American Home Shield and switched to Complete Care Home Warranty because they offered a discount. What a mistake. The customer service agents are a condescending and try every attempt to avoid servicing items clearly under contract. STAY CLEAR OF THIS COMPANY!!! I only have American Home Shield as a comparison, but they were so much easier to use and actually honored their contract unlike Complete Care Home Warranty. My stove was emitting to much CO2, PG&E came out and shut the stove off. I contacted Complete Care home Warranty and they went through every scenario with me attempting to disqualify the issue so they wouldn't have to service it. They then said I would be getting an email with the contractor information to get it fixed. Four days later, still no email. I called back and was transferred to a "supervisor" who was helpless in the situation. I then as to be transferred to the cancellation desk where only then did they seem to want to help. Long story short they refused to fix my stove because 6 months earlier a different contractor worked on the stove. It was only an excuse to not provide the contracted service. I cancelled my policy with them. It's a complete SCAM and a joke. read more

Complete Care Home Warranty is a SCAM. I had an issue with my AC unit not cooling. The recommended a technician via email. Called the technician that they recommened via email. The technician indicated that they pay and that they currently owe him over $700. After reporting this issue to CCHW they said it was a misunderstanding to which I replied, "YOU ALL NEED TO PAY YOUR BILLS!" I asked for another referral and they emailed me a claim reimbursement form; which ultimately means I need to find my own technician. On 7/5/22 I called the company that they initially referred me too back and he agreed to come out if I personally paid him. The technician came out and diagnosed the problem. We called CCHW for a pre-authorization and held on the phone for almost an hour. The individual that answered the phone via the pre-authorization prompt stated that the pre-authorization department was closed and that they close at 5:00 pm. They indicated that someone would call my technician the following morning/day. We are in record heat temperatures (heat wave); so I told the tech to fix the issue (low on freon). The thermostat was reading almost 90 degrees (unbearable). There are also dogs and children. I paid the technician $400.00. On the afternoon of 7/6/22 I contacted the technician/contractor and asked him had someone from CCHW contacted him and he indicated that they had not contacted him. I called CCHW pre-authorization department back and they spoke to the technician and ultimately my claim was denied because the technician repaired the issue the prior day. This is absolutely absurd, ludicrous and appalling. I would have had to pay an additional service fee for him to come back out to repair the issue the next day; aside from the fact that we are in record heat wave temperatures. I have filed a complaint with the Missouri Attorney General's office and the company is currently being investigated. I would encourage everyone who has had an issue with this company to file a complaint with their states attorney general. I am currently on hold to cancel my service EFFECTIVE IMMEDIATELY with this company. read more

I have been scammed. I bought a 12 month contract and never used it until now. Their telephone will not answer. Always a busy signal. I think that they are out of business after taking my money. read more

Do Not Waste Your Money!!! They are the worst never have a contractor in your area. In my case I was assigned the same contractor for a plumbing claim and an HVAC claim. In both cases I called set the appointment and the contractor never showed up or called me. I called and complained was told to get my own and in both cases claims denied. I can not tell you anymore except DO NOT BUY A WARRANTY form them! I would give a lower rating if i were able. read more

beware this home warranty company does not honor there repair contacts. there are better home warranty companys . my ac unit broke down in may 2022 and they will not repair nor replace my ac to date its over 60 days t and now they won't even take my calls. read more

this is the worst home warranty you could buy. they never have contractors available. You shell out your own money to pay people you have to go find then they don't reimburse you. I have two claims totaling almost $ 900.00 they have owed me for months. When you call they are never there and you get passed to a voice mailbox that is full and can't accept new messages. I have emailed over 50 times with no response. I would give them zero stars; because even one star is a compliment read more

I'm not one to complain or make a big fuss, but I can't believe the level of customer service provided by Complete Care. I my life time, I've held home warranty policies with four different home warranty companies and Complete Care has been by far the most incompetent group to work with. Not only was the staff unable to provide information in a timely matter, they called the wrong technician, denied our claim several times and we sat without air conditioning for over two weeks due to the inability of their team to respond to our phone calls. It wasn't until my husband began calling regularly that we finally got some assistance and even after all of this, our air conditioner coil on a 3 yr old compressor ($2,000 repair) was not covered under warranty. To go around and around with them over several weeks with no air, children and pets at home is ridiculous. They wouldn't even let us get the repairs done and submit for reimbursement. We had to get approval first before we could move forward. Otherwise they would refuse to pay for it, only for them to deny the claim in the end. Every step of the way we were met with resistance, and what seemed like lies or confusion amongst their team about what was going on, only to find excuse after excuse not to cover our issue. Even worse, we bought the policy about 9mo ago for 4 years and paid in full. We asked to cancel our policy and get a partial refund and they denied it. I'm extremally disappointed with the process, from beginning to finish. Please don't purchase a home warranty from Complete Care. read more

I purchased a 5 year contract for my mother and a 2 year contract for myself. Well, unfortunately all the bad reviews about this company is all too true. As a matter of fact, because of this company, Yelp should create a new rating. MINUS ZERO. The first call I made to this Company, they told me it would be a $225 service call. I explained to them that I had a contract with CCHW and that my service call was only $25. They told me the had no idea who CCHW was. They had relationships with other Home Warranty companies but this was not one of them. Needless to say, it was all downhill after that. I do not have the time to tell you all the "ish" I have been dealing with, and still dealing with from this Company. CCHW is a complete rip-off and unfortunately, (unless you paid with your American Express card) you will get little assistance from anyone, in trying to get your money back. I cannot believe this company has been able to stay in business for so long. My guess is that, now that they have disappeared, they will reappear again under a different name. Unbelievable. read more

SCAMMERS! Do not purchase home appliances warranty from Complete Care Home Warrant. They promise you the moon during the sales process, but when you actually need their service, they refuse to covers broken appliance. read more

This company is a bunch of crooks, they don't even deserve 1 star. Please don't waste your money. Secure coverage with reputable company (NOT Complete Care Home Warranty). They refused to cover the very first service request to repair my washing machine, claiming pre-existing condition. My washer started smoking and making banging noises way after 30 day waiting period. I bought my policy on August 30, asking them right away if they need to check all appliances and systems to make sure that everything is operating properly, prior to issuing my insurance policy. The salesman, Jerry Simmons, assured me that there is no need for inspection, they will cover all systems and appliances as is, regardless of age. AND if for any reason I am not happy with their service, they will issue a prorated refund, depending on how many months the policy have been in place. No mentions of cancellation fees. Bottom line, they refused to cover the very first needed repair, DO NOT BUY INSURANCE FROM Complete Care Home Warranty, your home systems/appliances will not be covered when needed. read more

I contacted Complete Care about 3 months ago and opted to go with a 6 year protection plan at almost 2000 dollars. I thought this was a good option as the service fee would be only 45 dollars. I had many questions for the representative as I am skeptical like most people when something seems too good to be true. The guy stated, "yes, anything at all goes wrong with your appliances, we will get someone out there to fix it and if we can't we will replace it". I thought, hmm, well I am paying almost 2000 so maybe they are legit. I paid them their money and about 2 months into the plan, my refrigerator stopped working two days before Thanksgiving! Not only did it take a week to get someone to my house, the contractor couldn't figure out what was wrong with it after replacing several parts. He then states, well it must be the compressor then. Complete Care was quick to say, "Nope, we don't cover compressors or refrigerant". (The most common issue with refrigerators. I then stated that the rep told me that anything that goes wrong is covered. The lady said, "Did you read the policy"? I stated, No, Most people don't read all the fine print and that I took the salesman's word that all was good. I then called to cancel the policy and spoke with "Dane Morgan" who stated, "we are gonna make this right for you", "give me an hour to an hour and a half and I will authorize a repairman to come out and deal with this. 3 days later, still no call. I then got tired of waiting and called back to cancel and the same man, "Dane Morgan" answered saying, if you cancel, we won't be able to send a repairman out. I said, NO THANK YOU!, PLEASE CANCEL! Dane Morgan had no intentions of sending out a repairman and was only interested in me not cancelling so my payments could post and run their course. I would never suggest doing business with this company. If they cannot fix a simple fridge, what would happen if my Air conditioner went out? They would probably deny repair to the most common issues with air conditioners! PLEASE DON'T GO DOWN THE COMPLETE HOME CARE RABBIT HOLE! It was a huge hassle and left me feeling like I was dealing with carnival salesman! They will gladly take your premiums but they won't fix your issues. The refrigerator repairman who came to the home was like, Oh, you have a Home warranty? great! I asked what he meant, he said they don't pay anything and if they do, they pull you through the ringer to exhaust people into not making claims. When they finally sent me a refund, it was hugely reduced beyond what they would have paid the refrigerator repairman to fix my fridge. They kept almost 500 dollars on a plan I had for only 3 months of a 6 year plan. WOW! read more

Scammers. If you are a home owner considering a home warranty RUN, There are reputable home warranty companies to call. If you are a contractor, you will not be paid. If you are unlucky enough to already be dealing with this company, insist they only contact you via email so you at least have a trail. read more

Complete Care Home Warranty is a scam! Do not waste your money on this company. I purchased a home warranty on 9/13/21 and made my first payment on that day, my second payment on 10/13/21. I filed a claim on 11/2/21 and after having a technician come to my house, of which I had to find myself because they could not find anyone. I payed the tech myself and then was contacted by Complete Care Home Warranty the next day and was told that my oven circuit system was not working, and that because it was an existing condition, which it was not, they would not cover it. I was told my warranty was only in affect for 20 days. The contact states, "Coverage starts 30 days after acceptance of application by Us". It was 50 days after acceptance and payment. They did not offer any compensation when I asked for a refund. Nor did they care that I was leaving the company. I cancelled my policy. Please do your research, and do NOT go with Complete Care Home Warranty. If I could give them a 0 star, I would! Complete Care is a Complete SCAM!!! read more